Banner for Idyll Home

Idyll Home Reviews 

208
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products feature gorgeous designs, excellent craftsmanship, and add a wonderful charm to their living spaces. Shoppers also deeply appreciate the swift delivery service, noting that orders consistently arrive promptly, well-packaged, and ready to enjoy. Buyers often share that navigating the website is straightforward, and customer support representatives are extremely helpful when handling special requests. Some people were dissatisfied with occasional product issues, mentioning frustrating problems such as items arriving broken, discoloured leather, or weak structural parts. Reviewers note that while resolutions are usually fast, these rare manufacturing flaws can temporarily impact an otherwise fantastic shopping journey.

What people talk about most

Product

Customers had positive experiences with product, noting that items are well made, comfortable, and feature... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting consistently swift and prompt shipping... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with well-made and beautiful... See more

Order

People report positive experiences with order, highlighting a straightforward and easy ordering process on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to find what I was looking for. Easy to order. Amazingly fast delivery, considering the size of the garden trellis I ordered. Love the trellis. Really elegant design that fits the space we ne... See more

Rated 5 out of 5 stars

Idyll Home is great for exclusive items you won't find anywhere else. I am a very satisfied repeat customer. Idyll Home offered me a personal service and it was so nice to deal with one real person... See more

Rated 5 out of 5 stars

I was really pleased with the service I received from Idyll Homes. My pots came within a few days of ordering. One of them unfortunately arrived broken but Claire at Idyll arranged for a replacement,... See more

Rated 5 out of 5 stars

A very friendly super efficient lady helped with my somewhat slightly bespoke request order and it has already been dispatched within 24 hours . I have bought a similar product from them before and th... See more


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Garden Furniture Shop
  4. Lighting Store
  5. Outdoor Furniture Store
  6. Rug Store

Written by the company

Idyll Home provide beautiful and interesting home accessories and furnishings. Whether it be a luxurious throw or cushion, handmade crockery, unique furniture or stunning lighting, we still get excited to find new and stylish home accessories that help create your own Idyll Home. We have curated a beautiful selection of modern home furnishings from simple, pared-down Scandi-style furniture to glamorous Moroccan lighting. We source from Danish brands such as Tine K Home and House Doctor, as well as the Dutch brand HKLIVING. We love the combination of modern and vintage home accessories that these European brands offer. We love to discover new handmade items from UK companies too.


Contact info

4.8

Excellent

TrustScore 5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(208)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Slow delivery and items not as described

Package was slow to arrive; some of the christmas decorations ordered were missing ribbons and the ribbons which were included were not as described (patterned cotton rather than velvet).

November 12, 2021
Idyll Home logo

Reply from Idyll Home

We have been experiencing delays with Royal Mail recently due to staff illness combined with the busy Christmas period approaching which has affected some orders but we do apologise for their delay. We have sent you an email to replace the missing ribbons as we hand't heard about that issue until we saw the review.
Many thanks Idyll Home

Rated 3 out of 5 stars

Hi beautiful lights...but they are…

Hi beautiful lights...but they are faulty keep flickering I threw the box away and not wanting hassle of sending them back...so I wasted £33...plus 4.95 pp

August 19, 2021
Idyll Home logo

Reply from Idyll Home

Hi Melanie, I wish you had let us know and we would have replaced these for you. If you would still like a replacement set do let us know.

Idyll Home

Rated 5 out of 5 stars

Two terracotta hanging pots

The two hanging pots were delivered promptly and were packed very well. Quick efficient service, thank you. They look perfect filled with lavender and mint plants hanging by my seating area in the garden.

August 14, 2021
Rated 4 out of 5 stars

Great product and quick to sort out my issue.

I ordered a decorative heart, they originally sent me the wrong size. I emailed and explained, they asked me to arrange a courier return of the wrong unit and they would send me the correct unit out and refund the courier charges.
Next I knew was when I received an email to say new unit would be with me the following day. It arrived as promised, correct this time.
Had to chase once for the courier credit but once acknowledged I received it back very promptly.
I would order from them again.

August 11, 2021
Rated 5 out of 5 stars

Great website

Great website. It popped up on Facebook so I was a bit dubious at first but it's great. Lovely products at good prices. Delivery was super fast and everything was really well packaged. Cannot fault it. Thank you!

July 27, 2021
Rated 5 out of 5 stars

ive given 5 stars as i dont know how…battery pack n remote

ive given 5 stars as i dont know how this is going to go yet? i will amend my review when i get resolve... i ordered through not on the high street, the folklore heart i got the large one and paid extra for the battery pack with remote and electric supply, unfortunately it was on the floor and the battery box n wire got hoovered up with an old style dyson "mangled". i couldnt put it back together , so i chucked it n the remote , i asked n, on the h,s, if they could contact idyl to see if i could purchase a new battery pack and remote for which i got an email saying no, so ive contaceted idyl today to ask if they can help me out i will purchase a new one as it was my fault, i could easily said oh oh thats how it was delivered , but thats not my style, so if idyl have any returned due to other faulty lights ect , please may i re pourchase the battery pack n remote again please, this time they will be up on the unit...

July 2, 2021
Unprompted review
Idyll Home logo

Reply from Idyll Home

Hi Lynn
We received your message on Notonthehighstreet and answer phone message over the weekend and we will reply to that today, I'm afraid we can't sell the battery packs on their own as they only come with the lights, if we take one off a light we have in stock then we wouldn't be able to sell that light but I will check today to see if we have any spares and let you know later today.
Many thanks
Claire
Idyll Home

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look