Iglu Cruise Reviews 

Booked river cruise (tui) from the start problems, iglu said they had booked seats and assistance but when checked with tui they hadn't been booked. Tui changed the itinerary and was given chance to cancel, however iglu had to do this in order to get refund. When I contacted customer service they said that they would be back 5 to 7 days, the cruise was in 4 days.
Automated customer service just kept asking same questions and couldn't progress.
Caused lots of stress which as yet hasn't been resolved.
My advice is don't book 3rd party

Have been with igloo many times and as always nothing was to much trouble.

I had a call back with Iglu in the morning which I went though all my requirements and was told that someone would get back to me, which never happened, it wasn’t until I called back on the afternoon that someone tried their hardest to find a cruise for me, it wasn’t the best experience I’ve had with Iglu cruises and was taken a back as they are usually prompt and professional

Leanne was extremely helpful and made booking this experience really easy
Thank you ☺️

Ms Caitlin is a polite, friendly and professional Cruise Specialist. She has ample information of various cruises and explained in details aimed to meet customers needs. As such, I booked two cruises with her. Excellent job. Well done!

Steven who we booked with explained what our cruise consisted of and tried to satisfy our needs to the best of. His ability. He also was jolly during the process.

I booked and paid a deposit on a cruise and when my confirmation receipt came through 2 days later it was charging me £180 more than the original price quoted on the website.
I spoke to a member of staff who basically (but politely) told me that I would have had to have accepted the increased price or i could not have made the booking. Also she said that the price was stated as "from" so that was the reason for the increase.
I have since contacted them again twice but have had no reply.
I was not given a final listing of what I was agreeing to to review before paying the deposit and foolishly thought it would be fine. So any increase in the price was not obvious to me.
My advice to anyone booking with iglu is to double check everything, do not book online yourself and get an email quote before paying anything. There is no consideration for genuine mistakes.
I have had a very stressful experience with this booking and found the customer service to be short-lived.

Great service

A lot of discussion and change of mind but Bernie was patient and helpful at all times

Great to talk through booking with a real person who was super helpful.

Really good website, very straightforward to use. Very competitive prices.

All went smoothly and do easy to book cruise

Seamless and professional

Paul was really helpful today , thank you for getting me a good deal for my next cruise.

A very efficient booking process

Excellent service transferring our holiday to an alternative date due to medical issues. Transfer carried out efficiently by Berni.

Leanne (Iglu Cruise Specialist) was excellent! She arranged to call us at a convenient time to discuss our cruise option and put together an amazing package linking us to our local airport. She provided superb customer service.