Vicky was very efficient at providing me with the options available, followed up by a clear quote by email. I booked the following day but unfortunately she was not in, so another staff member offered... See more
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Review summary
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Just booked our very first cruise and our Iglu agent Molly May was absolutely magnificent in helping us go all through all the details etc. We really needed the help in getting everything organised an... See more
Great service from Seb. I rang Iglu to enquire about two cruises departing in September 2026 and available flight times. Seb was friendly, polite, helpful and very efficient. He rang me back within... See more
I am approaching 75 years of age and a little deaf I spoke with Clare Leonard who went above and beyond to help me. She had to repeat herself on several occasions and was so thoughtful and gave me al... See more
Company details
About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
4.8
Excellent
84K reviews
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Very impressive customer service
Amber was incredibly knowledgeable, and supportive to our requests during our booking . We look forward to booking again .
July 22, 2026
Ben was absolutely amazing
Ben was absolutely amazing, we had a budget as my husband is sadly being made redundant on the 31st August 2026, so we have a tight budget, Ben got the dates & the cabin grade we wanted, only a few from this grade left, and for a last minute cruise, we accepted the flights from a different airport, as a compromise, but we feel he really listened to us, and spent the time trying to allow us to be able to go on the cruise we wanted. Thank you Ben xx
July 22, 2026
Paul was a fantastic and informative…
Paul was a fantastic and informative guy! He answered all my questions and was very nice. Great experience!
July 22, 2026
Booking for atart to finish was great 👍…
Booking for atart to finish was great 👍 looking forward to it
July 15, 2026
Gary was professional
Gary was professional, knowledgeable and friendly, he made the booking experience easy and went out of his way to ensure we got the cruise we wanted.
July 22, 2026
A very good company to deal with always…
A very good company to deal with always polite and very helpful
July 22, 2026
Aby was best
Aby was best. Just 10 of 5... had booked 4-5 times cruise from IGLU...Best price...easy to book by phone. If i will go to cruise in future...100 % will use them again
July 21, 2026
Thank you Emily and Jill for the fast…
Thank you Emily and Jill for the fast communication and making the booking process easy and smooth
July 22, 2026
Knowledgeable and helpful
Knowledgeable and helpful. Although separate bookings for party ensured all had same experience
July 15, 2026
Staff knowledgeable and helpful
Staff knowledgeable and helpful. Everything went well from start to finish.
July 15, 2026
So much easier calling your team never…
So much easier calling your team never to mess about on the Internet told them what I wanted and they found the perfect match. Very good price.
July 22, 2026
Helpful and good value
Emily was very helpful and patient in assisting and completing a booking for a Cruise and stay. Price was very competitive and good value compared with other companies.
July 22, 2026
Top Service from David & the team!
Second time round for us with Iglu, & once again top service from the team! They managed to source our cruise after a compete fiasco with a Facebook advertising company(?). We're now sorted at the same price & feel more comfortable with these guys! Now looking to book for a third time - great stuff!! Special thanks to David - give him a pay rise!!!
July 22, 2026
Being hard of hearing
Being hard of hearing, it is essential that the person on the other end of the phone has a lot of patience, and that's exactly what Stuart had from Iglu Cruises, thank you iit was a pleasure to book our cruise with you.
Thank you
July 18, 2026
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