Vicky was very efficient at providing me with the options available, followed up by a clear quote by email. I booked the following day but unfortunately she was not in, so another staff member offered... See more
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Review summary
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Reviews shaping this summary
Just booked our very first cruise and our Iglu agent Molly May was absolutely magnificent in helping us go all through all the details etc. We really needed the help in getting everything organised an... See more
Great service from Seb. I rang Iglu to enquire about two cruises departing in September 2026 and available flight times. Seb was friendly, polite, helpful and very efficient. He rang me back within... See more
I am approaching 75 years of age and a little deaf I spoke with Clare Leonard who went above and beyond to help me. She had to repeat herself on several occasions and was so thoughtful and gave me al... See more
Company details
About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
4.8
Excellent
84K reviews
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Knowledgeable and helpful
Knowledgeable and helpful. Although separate bookings for party ensured all had same experience
July 15, 2026
Staff knowledgeable and helpful
Staff knowledgeable and helpful. Everything went well from start to finish.
July 15, 2026
So much easier calling your team never…
So much easier calling your team never to mess about on the Internet told them what I wanted and they found the perfect match. Very good price.
July 22, 2026
Helpful and good value
Emily was very helpful and patient in assisting and completing a booking for a Cruise and stay. Price was very competitive and good value compared with other companies.
July 22, 2026
Top Service from David & the team!
Second time round for us with Iglu, & once again top service from the team! They managed to source our cruise after a compete fiasco with a Facebook advertising company(?). We're now sorted at the same price & feel more comfortable with these guys! Now looking to book for a third time - great stuff!! Special thanks to David - give him a pay rise!!!
July 22, 2026
Being hard of hearing
Being hard of hearing, it is essential that the person on the other end of the phone has a lot of patience, and that's exactly what Stuart had from Iglu Cruises, thank you iit was a pleasure to book our cruise with you.
Thank you
July 18, 2026
Easy and effortless holiday needs mets metds metaLeanne listened and made
Leanne listened and made
holiday preferences to specific needs
July 22, 2026
The agent was very helpful
The agent was very helpful. He explained everything clearly. He answered all my questions in a patient manner. so far everything is has he explained.
July 20, 2026
Excellent service and useful advice as…
Excellent service and useful advice as always. Booking very straightforward with clear step by step instructions.
July 21, 2026
An excellent booking experience
An excellent booking experience, with lots of great advice on getting a good deal
July 22, 2026
Your representative
Your representative, Berni, provided us with excellent advice & guidance following the cancellation of our cruise. Thank you so much
July 22, 2026
Chris was excellent
Chris was excellent. Clear. Knowledgable and helpful. Much appreciated dealing in.person with someone who is experienced in the travel world
July 15, 2026
Excellent service following an On Line query…
Gemma was very patient and professional - went out of her way to source different hotels and flights to best suit our needs, pre and post cruise.
Thank you
July 22, 2026
Katie was very helpful and informative…
Katie was very helpful and informative in helping me to decide which cabin and flights were good for us 👍
July 22, 2026
Excellent serviced as always
July 22, 2026
Very knowledgeable
Cate was easy to talk to and answered all my questions and was very knowledgeable.
July 21, 2026
very knowledgeable and helpful advisor…
very knowledgeable and helpful advisor which made our booking very easy
July 22, 2026
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