Iglu Cruise Reviews 

83,781
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 18,619 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making the booking process smooth and stress-free. Many appreciate the excellent service and personalized approach, often highlighting competitive pricing that offers significant savings compared to booking directly. However, some customers also noted issues with post-booking communication, particularly when trying to resolve queries. People reported being directed back and forth between the company and the cruise line, leading to frustration and long waiting times for responses from agents.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often describing it as easy, quick, and... See more

Service

Users describe positive interactions with service, consistently praising the helpfulness, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being helpful,... See more

Price

Reviewers mention positive feedback about price, with many finding the prices to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vicky was very efficient at providing me with the options available, followed up by a clear quote by email. I booked the following day but unfortunately she was not in, so another staff member offered... See more

Rated 5 out of 5 stars

Just booked our very first cruise and our Iglu agent Molly May was absolutely magnificent in helping us go all through all the details etc. We really needed the help in getting everything organised an... See more

Rated 5 out of 5 stars

Great service from Seb. I rang Iglu to enquire about two cruises departing in September 2026 and available flight times. Seb was friendly, polite, helpful and very efficient. He rang me back within... See more

Rated 5 out of 5 stars

I am approaching 75 years of age and a little deaf I spoke with Clare Leonard who went above and beyond to help me. She had to repeat herself on several occasions and was so thoughtful and gave me al... See more


Company details

  1. Cruise Agency

About Iglu Cruise

Written by the company

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Iglu Cruise is financially secure and is ABTA and ATOL protected. 

Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form

If you have recently returned from your holiday we would like to hear your post-departure feedback here

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also view your booking in My Booking  and find answers to many questions on our online Help Centre.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84K reviews

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4.8

All reviews

(83,781)

18,190 reviews in the last 12 months

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Rated 5 out of 5 stars

Booking a holiday with Iglu

Booking a holiday with Iglu. The professional team at Iglu always make the first steps of your holiday plans pleasurable. They are so helpful and friendly. We always feel valued and appreciated.

July 22, 2026
Rated 5 out of 5 stars

Glen Wallis of Iglu Cruising was…

Glen Wallis of Iglu Cruising was excellent from start to finish of booking. His recent working experience on cruises combined with knowledge of the cruise ship and location of our cruise enabled me to make a hassle free booking. I will be returning and asking to speak to Glen on Ext 2005 to book another cruise later in the year.

July 22, 2026
Rated 5 out of 5 stars

I’ve booked with Iglu many times and…

I’ve booked with Iglu many times and always find their staff efficient and very friendly!!! I made the mistake of booking direct at a Tui agent near to where I live , never again!!!!! Not efficient, no helpful and definitely not friendly so I’m back to booking with Iglu who make it a pleasant experience 😀😀😀😀😀

July 22, 2026
Rated 5 out of 5 stars

Change of cruise

I wished to change my Cunard cruise to another one which proved very easy to do. (The cruise I had wanted was not available when I booked originally). A phone call to an advisor and the change was quickly made and my new documents arrived minutes later. I always use Iglu to book my cruises and will continue to do so.

July 21, 2026

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