Vicky was very efficient at providing me with the options available, followed up by a clear quote by email. I booked the following day but unfortunately she was not in, so another staff member offered... See more
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About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
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Excellent serviced as always
Very knowledgeable
Cate was easy to talk to and answered all my questions and was very knowledgeable.
very knowledgeable and helpful advisor…
very knowledgeable and helpful advisor which made our booking very easy
Booking a holiday with Iglu
Booking a holiday with Iglu. The professional team at Iglu always make the first steps of your holiday plans pleasurable. They are so helpful and friendly. We always feel valued and appreciated.
The advisor had excellent communication…
The advisor had excellent communication skills and took time to meet our requirements
Friendly
Friendly, experienced staff who made some helpful suggestions to make our cruise even better
Efficient,informative and friendly…
Efficient,informative and friendly service whilst booking our holiday
Very professional and competant member…
Very professional and competant member of staff. Pleasant experience.
Anthony was great
Anthony was great. Really helpful and got us booked up quickly, even with all the lays minute changes.
Customer service was great
Customer service was great, long wait on phone of 40min to get through
Every member of staff were extremely…
Every member of staff were extremely helpful and made the the booking process as smooth as possible
Helpful and knowledgeable
Lady I spoke to was very helpful and knowledgeable with the result the whole process went smoothly and the cruise was booked.
Very helpful and professional lady
Very helpful and professional lady, who explained everything we needed to know.
Glen Wallis of Iglu Cruising was…
Glen Wallis of Iglu Cruising was excellent from start to finish of booking. His recent working experience on cruises combined with knowledge of the cruise ship and location of our cruise enabled me to make a hassle free booking. I will be returning and asking to speak to Glen on Ext 2005 to book another cruise later in the year.
I’ve booked with Iglu many times and…
I’ve booked with Iglu many times and always find their staff efficient and very friendly!!! I made the mistake of booking direct at a Tui agent near to where I live , never again!!!!! Not efficient, no helpful and definitely not friendly so I’m back to booking with Iglu who make it a pleasant experience 😀😀😀😀😀
Change of cruise
I wished to change my Cunard cruise to another one which proved very easy to do. (The cruise I had wanted was not available when I booked originally). A phone call to an advisor and the change was quickly made and my new documents arrived minutes later. I always use Iglu to book my cruises and will continue to do so.
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