Iglu Cruise Reviews 

Very helpful and professional lady, who explained everything we needed to know.

Glen Wallis of Iglu Cruising was excellent from start to finish of booking. His recent working experience on cruises combined with knowledge of the cruise ship and location of our cruise enabled me to make a hassle free booking. I will be returning and asking to speak to Glen on Ext 2005 to book another cruise later in the year.

I’ve booked with Iglu many times and always find their staff efficient and very friendly!!! I made the mistake of booking direct at a Tui agent near to where I live , never again!!!!! Not efficient, no helpful and definitely not friendly so I’m back to booking with Iglu who make it a pleasant experience 😀😀😀😀😀

I wished to change my Cunard cruise to another one which proved very easy to do. (The cruise I had wanted was not available when I booked originally). A phone call to an advisor and the change was quickly made and my new documents arrived minutes later. I always use Iglu to book my cruises and will continue to do so.

I haven't been on the cruise yet, but if it's half as good as speaking to Joanne Baldwin (when booking it) then we're in for a treat! I'll be booking all my future cruises with her!

Fine if you like waiting on a phone.

I've usually booked directly with cruise lines, but on this occasion the opportunity for a £50 cabin credit drew me to Iglu. To be fair, the woman who helped us with the original booking was friendly and helpful, no complaints.

I have two issues.

1. You can't book certain things directly with the cruise line anymore. This is annoying as frankly Fred Olsen's support is far superior to Iglu's. This alone would have changed my mind.

2. They want you to call and make payments for these upgrades. This means waiting for a long time on their line or waiting in my case 60 mins for the chat service.

Next, I don't want to give credit card numbers over the phone. I made that very clear and the next day they called me at an inconvenient time to take payment! In an age of Apple Pay, giving a reusable credit card number over the phone is a very bad idea. It's an even worse idea when they call you and you can't verify who it is.

After four emails the guidance to pay via BACs appears, but with a pushy statement "we'll need immediate payment".

They are not a debt collection service!

All in all, not a company I'd recommend using.

Managed to book cruise we wanted very easily through Iglu, quick and efficient and a very good price

Very friendly and clearly experienced from support given. Kept informed every step of the way and felt we got a great deal. Listened to what we wanted and delivered

Competitive online price and easy booking process.

Listened to what I really wanted to make booking as simple as possible. Was helpful but not pushy

I have booked with Iglu many times more often than not online. This time I went through the same routine without thinking. I passed over an important question about onboard needs as previously it had not been needed. I did however check my paperwork on receipt as requested and realised that I needed to fill in a Cunard questionnaire to cover the fact that I wanted to take a wheelchair for my wife. I received a call from James who explained there was a problem with the request to take the wheelchair and what were the options. The matter was resolved quickly thanks to Iglu’s efficient customer service.

Having never taken a cruise holiday before and this will be our first one! I was quite apprehensive but after talking to Megan ( Travel advisor at Iglu Cruises)she was able to answer the many questions I had to put my mind at rest. There was no pressure selling, I felt it was honest and helpful information I was given. Thank you Megan you made the whole process easy and even though I have now booked a holiday, Megan has said if I need any further help before we take the cruise to email or ring her number.

The time and patience Daniel had with me was just great. It was a very special cruise for our 50th wedding anniversary 2028. And I just wanted to make sure that we would have a wonderful cruise & stay in the Carribean. Thank you Daniel.

Easy to book holiday.
Good to be kept informed.

Lynn who booked our cruise today could not have been more helpful THANK YOU

Our agent, Wendy, was brilliant, so helpful and responsive, couldn't have made it easier.

So so helpful giving me advice as we have new cruises before, enthusiastic and they were so excited for us as a newbie, all so very positive 😀

The colleague handled my enquiry efficiently and answered my myriad of questions. Post conversation, the quotation was received speedily. A call-back from the same operative (Samantha) was received as requested and the booking was made by her giving me great peace of mind. Have booked before with Iglu. The staff are very friendly and more than willing to ensure you have confidence in your selection