Vicky was very efficient at providing me with the options available, followed up by a clear quote by email. I booked the following day but unfortunately she was not in, so another staff member offered... See more
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Review summary
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Just booked our very first cruise and our Iglu agent Molly May was absolutely magnificent in helping us go all through all the details etc. We really needed the help in getting everything organised an... See more
Great service from Seb. I rang Iglu to enquire about two cruises departing in September 2026 and available flight times. Seb was friendly, polite, helpful and very efficient. He rang me back within... See more
I am approaching 75 years of age and a little deaf I spoke with Clare Leonard who went above and beyond to help me. She had to repeat herself on several occasions and was so thoughtful and gave me al... See more
Company details
About Iglu Cruise
Written by the company
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 400 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre-departure feedback or raise a complaint please complete this feedback form.
If you have recently returned from your holiday we would like to hear your post-departure feedback here
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also view your booking in My Booking and find answers to many questions on our online Help Centre.
Contact info
United Kingdom
- 0208 544 6620
- cruise.editorial@iglu.com
- www.iglucruise.com
4.8
Excellent
84K reviews
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Iglu encouraged booking onboard
Iglu encouraged booking onboard. We booked on board to take advantage of Cunard extra onboard credit and passed the booking to Iglu assuming they would apply a discount. This didn’t happen and we also had to pay the outstanding balance way before we would have had to had we left the booking with Cunard. Very disappointed with Iglu having booked with them many times before. I have tried to contact Iglu twice by chat and had nothing back :-(
July 14, 2026
EASY BOOKING
I found it very easy to book cruise of my choice. I prefer to talk to agents rather than book online. The agent was very quick to find my cruise and give me a quote, with a choice of hotel length. I have booked with Iglu before and found them efficient. The whole process was done very quickly.
July 15, 2026
Monika was very efficient & also…
Monika was very efficient & also friendly. She explained everything & was able to recommend a cruise that met our needs.
July 21, 2026
Easy to book using website
We are seasoned cruisers, so using just the web site to book our next cruise was quite straight forward, and relatively simple. We know that if we want anything extra, we can speak with the customer services team afterwards.
July 14, 2026
Got there in the end
Paul the Planet cruise rep was very helpful, knowledgeable and patient in ensuring we got the cruise we wanted.
July 21, 2026
I found the sales person very helpful…
I found the sales person very helpful and understanding with my initial enquiry. They also explained the differences between cabins but insisted it's one's personal choice which I thought was very professional and I didn't feel pressured. I received the email of my quote immediately and was able to review it, and booked the following day. The booking process was quick and straightforward.
July 14, 2026
Excellent service is the norm
Just booked a Med Cruise through Iglu Cruises, always book through this company as I find there cruise specialist very knowledgeable and efficient. Jamaal was excellent and the whole process very smooth.
July 21, 2026
Very good communication
Very good communication. Clear and concise information. Answered all my questions clearly .
July 21, 2026
Great range of cruises at Iglu
Great range of cruises at Iglu with competitive prices.
Booked our next one today with Kate she was excellent! Very helpful, knowledgable and friendly, the whole booking process was painless.
Highly recommend
July 21, 2026
Antony was very helpful with my booking…
Antony was very helpful with my booking answered all my questions
July 21, 2026
Simple booking process
Simple booking process with knowledgeable and helpful representive.
July 14, 2026
When booking cruise had 2 different…
When booking cruise had 2 different prices after speaking with management the price went up had nothing but trouble with customer service support I have cruised so many times this is buy far my worst experience will think twice about booking through Iglu again
March 12, 2026
Unprompted review
excellent knowledge
Have book several times with Iglu, excellent company and get the best deals.
July 21, 2026
Extremely helpful in explaining the…
Extremely helpful in explaining the different options available and coming up with an excellent option for us.
July 21, 2026
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