Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 1,221

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, supportive, and helpful, often taking the time to explain complex details in an understandable way. Many people highlight the exceptional service, describing it as efficient, professional, and attentive, making the process smooth and stress-free. Reviewers frequently commend the customer service for its quick responses, clear communication, and consistent updates throughout various processes like house purchases, sales, and remortgaging. The team is often described as friendly, patient, and always available to answer questions, providing excellent advice and making customers feel well-cared for.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied

Rated 5 out of 5 stars

There are no words to say how this company has helped us, throughout the years and especially this year with the sale and purchase of our new home. Karen has been incredible to say the least!! We ha... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

We’ve always used IMAB for our…

We’ve always used IMAB for our mortgage. It’s friendly, convenient, easily understood and simple. Thanks to Dan Curtin for helping us renew.

July 8, 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your continued support! We're so pleased to hear you've found the service friendly, clear, and straightforward—that’s exactly what we aim for. A big thank you to Dan Curtin for once again delivering a smooth experience. We really appreciate your loyalty!

Rated 5 out of 5 stars

Fantastic job by Luca

Fantastic job by Luca, he found us a great mortgage offer, which was accepted this week. We had a slightly complicated situation as we were waiting for payment of an inheritance, which was being held up, but Luca kept things proceeding so as soon as this was received it was all ready to go. As first time buyers I feel he kept us well informed and answering any questions we had.

July 1, 2025
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your lovely review, Rachel! We’re delighted to hear that Luca was able to guide you through the process and secure a great mortgage offer, even with the added complexities. As first-time buyers, it's so important to feel supported and well-informed, and we’re thrilled Luca could deliver just that. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Another 5 star effort

Another 5 star effort. This is the third mortgage I have used them for, all needing slightly different requirements and flexibility. More than happy with the process, service and results. Would not go anywhere else.

July 1, 2025
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you, Anthony! We really appreciate your continued trust and loyalty—it means a great deal to us. It's fantastic to hear that each experience has met your needs and expectations. We’re always here to help, and we look forward to supporting you again in the future! 🏡⭐

Rated 5 out of 5 stars

I was informed at every stage

I was informed at every stage , great communication and understanding of my requirements. I can’t speak highly enough of the advice given by my personal advisor. Advice given to help understand every aspect of the process.

June 26, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind feedback! We're so pleased to hear that you felt supported and well-informed throughout the process by your adviser Justyna. Clear communication and tailored advice are at the heart of what we do, so it’s great to know your experience reflected that. We're always here if you need us again in the future! 🏡✨

Rated 5 out of 5 stars

My difficult case was cracked with ease…

My difficult case was cracked with ease by Darren. His commitment throughout whole process of buying my first home was unmatched. Everything was on point. Definitely highly recommended

June 14, 2025
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words! We’re thrilled to hear that Darren was able to guide you through a challenging case and help make your first home purchase a success. His dedication and attention to detail really shine through, and your recommendation means a lot to us. Congratulations on your new home! 🏡✨

Rated 5 out of 5 stars

Always Supportive & Friendly

Always a supportive, knowledgable & friendly local service with IMAB, I have used them for the last 13 years.

June 12, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for taking the time to leave us a review Mark. We will pass on your kind words to your adviser, Karen Ramirez.

Rated 5 out of 5 stars

Adrian at the Stevenage branch is amazing!

Adrian at the Stevenage branch is amazing. As is Jane who works with him. Ours was quite a complex case and Adrain was able to find a great deal for us when we didn't know if it would be possible. He is easy to talk to and seems to really care about us as clients. He is alway on hand to answer questions and kept us up to date all the time with what was going on. There is no way we could have achieved getting our mortgage without his help. Would (and have) recommended him to friends and family.

May 19, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind review, Claire! We’re thrilled to hear that Adrian and Jane were able to guide you through a complex case and secure a great outcome. It’s clear how much they care about their clients, and your experience really reflects that. We truly appreciate your recommendation and are so glad we could be part of your journey. 🏡✨

Rated 5 out of 5 stars

Carol and the whole admin team are fantastic

Carol and the whole admin team have been fantastic with our recent portable mortgage. Quick responses, and very knowledgeable.

May 15, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your great feedback! We’re so pleased to hear that Carol and the admin team were able to support you with your portable mortgage. Quick responses and clear guidance are exactly what we aim for, so it’s lovely to hear that reflected in your experience. We're always here if you need us again!

Rated 5 out of 5 stars

Exceptional service and professional advice

Having used their services for many years, I cannot recommend IMAB highly enough. From start to finish, the team go above and beyond to make the mortgage process and as as smooth and stress-free as possible. Their knowledge, professionalism, and dedication are outstanding. A very special thank you to Clare Slevin for her exceptional support, patience, and personal touch always. Thank you again IMAB for your amazing service!

May 6, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your continued trust and kind words! We're thrilled to hear that you’ve had such consistently positive experiences with our team. A special thank you from us as well to Clare Slevin for her outstanding support—she’ll be so pleased to read your feedback. We truly appreciate your recommendation and look forward to supporting you again in the future!

Rated 5 out of 5 stars

Karen at iMAB

Karen was amazing. She was so helpful and always around to talk things through.

May 8, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely feedback! We’re so pleased to hear that Karen was able to support you and be there when you needed her. Your kind words mean a lot, and we’re always here if you need anything in the future!

Rated 5 out of 5 stars

We have been speaking to Daniel for a…

We have been speaking to Daniel for a few years now - he never steers us wrong! gets us the best deal in a quick and timely manner - 100% recommend!

April 14, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks a lot for the strong recommendation Lee. We're sure Dan will be delighted by this review.

Rated 5 out of 5 stars

Dan Curtain has been excellent

Dan Curtain has been excellent, very efficient, knowledgeable and hassle free as always.

April 11, 2025
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your review Abi. It's great to hear that you were so pleased with Dan's service.

Rated 5 out of 5 stars

Highly recommend

Daniel has been so helpful finding us the best mortgage rate. Great advice and knowledge of the current market. Highly recommend.

April 7, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for the lovely review, Rachel! We're glad to hear Daniel was able to help you find the best rate and provide clear, helpful advice. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Made our Homeownership journey a breeze

We cant thank Karen Ramirez enough for helping us secure our home. Since 2008 we have been dealing with IMAB (Karen herself). She made the mortgage process smooth, stress-free and even enjoyable. She is always available to answer our questions, explain every details in a way we could understand, and guide us through each step with patience and professionalism.
What really stood out was Karen's dedication, she went above and beyond to find the best possible deal for us and worked tirelessly to make sure everything stayed on track. We truly felt like a priority throughout the entire process..
If you are looking for a knowledgeable, reliable and genuinely caring mortgage broker, we wholeheartedly recommend IMAB. We are so grateful for Karen Ramirez (nee Dolling) support and couldn't be happier with the outcome!

April 6, 2025
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much, Yolanda! It’s incredibly special that you returned to Karen throughout the last 17 years. We’re so pleased she could support you again with the same care and expertise. Your trust and recommendation mean a lot to us! 🏡✨

Rated 5 out of 5 stars

Excellent service as always

Daniel has helped me every time my mortgage has come to an end of the fixed term. He is quick to respond and explains everything. He always finds me the best rate. I would highly recommend to anyone who is trying to find the best deal on a new or existing mortgage.

April 3, 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words, Natalie! We’re delighted to hear that Daniel has been able to support you every time your mortgage deal comes up for renewal. Finding the best rates and making the process smooth for our clients is always our goal, so it’s fantastic to know you’ve had such a positive experience. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Karen and her team have been brilliant…

Karen and her team have been brilliant throughout this process of obtaining a mortgage offer. Karen is incredibly knowledgeable and has answered all my queries so clearly. I really trust her advice and highly recommend her services.

April 2, 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words! We’re delighted to hear that Karen and the team provided the clarity and support you needed throughout the mortgage process. Earning your trust means the world to us, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

A huge thank you to IMAB

A huge thank you to IMAB, I couldn’t recommend you all more. In particular, Karen was amazing. As a first time buyer, Karen explained every step of the way so clearly and never made me feel like I had any silly questions! It was a long process getting my first flat and I couldn’t have made it the whole way through without Karen. Also thanks to Emily who also helped prompt my solicitors throughout the process. Thanks so much again!! I will highly recommend IMAB to all.

March 19, 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words, Kate! We’re thrilled to hear that Karen and Emily were able to guide you through the process and provide the support you needed as a first-time buyer. Buying your first home can be a long journey, and we’re so pleased we could make it clearer and less stressful for you. Your recommendation truly means a lot to us! Wishing you all the best in your new home, and we’re always here if you need anything in the future. 🏡✨

Rated 5 out of 5 stars

Justyna was fantastic

Justyna was fantastic, again. We remortgaged five years after our starting our original mortgage with her. She took the time to go through all of our options, check other lenders, discuss overpayment options and review our life insurance policies. She didn't rush us and we felt in good hands once again.

February 17, 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful feedback! It’s fantastic to hear that Justyna provided the same great service the second time around. Remortgaging is an important step, and we’re so pleased she could guide you through all your options with care and attention to detail. We truly appreciate your continued trust in us and look forward to assisting you again in the future!

Rated 5 out of 5 stars

I completed on my first flat in October…

I completed on my first flat in October last year, and I couldn't have done it without Karen! We worked together for about a year or two before the big day, and her guidance was invaluable. She explained everything so clearly, which made a world of difference because sometimes it's hard to fully understand all the details. I’ll definitely be returning to Karen in the future, whether it’s for remortgaging or finding a new home. She was worth every penny!

October 2, 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words! We’re thrilled to hear that Karen’s guidance made such a difference throughout your journey to homeownership. Buying your first home is a huge milestone, and we’re so pleased she could support you every step of the way. We truly appreciate your trust in us and look forward to helping you again in the future—whether it’s for a remortgage or your next home! Wishing you all the best in your new flat! 🏡✨

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish , couldn’t be more informative and helpful .
Made the whole process stress free .

February 3, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your review!

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