Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 1,221

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, supportive, and helpful, often taking the time to explain complex details in an understandable way. Many people highlight the exceptional service, describing it as efficient, professional, and attentive, making the process smooth and stress-free. Reviewers frequently commend the customer service for its quick responses, clear communication, and consistent updates throughout various processes like house purchases, sales, and remortgaging. The team is often described as friendly, patient, and always available to answer questions, providing excellent advice and making customers feel well-cared for.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied

Rated 5 out of 5 stars

There are no words to say how this company has helped us, throughout the years and especially this year with the sale and purchase of our new home. Karen has been incredible to say the least!! We ha... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Excellent Service

This is the first time I have used independent advice bureau and I will definitely be a returning customer. My advisor was very knowledgeable and professional. Helping me every step of the way.

January 21, 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your review Sonya. It's been a pleasure to have helped you, and we're delighted that you'll be returning to us again in future.

Rated 5 out of 5 stars

Great service and very helpful

Great service and very helpful. Thanks to Carol for being a great advisor.

January 20, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you Louisa for your positive review. We're very grateful to you.

Rated 5 out of 5 stars

Complex purchase made simple

Complex purchase made simple. There is not a situation Justyna my broker and her associate Emily have not resolved. I have a portfolio of properties which is managed by Justyna and I couldn’t thank her and Emily enough to be fair. Always been a stress free experience and a quick turnaround when trying to get a mortgage. IMAB a great place to do business. Have referred so many friends and family over to Justyna and never got negative feedback. Thanks Justyna and Emily for all your efforts over the years and I will definitely continue working with you going forward.

January 7, 2025
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank so AP. We really appreciate your kind words about your adviser and Emily on the admin team. They work great together to produce consistently good results for our clients.

Rated 5 out of 5 stars

Extremely helpful advice and service

The IMAB have been so helpful to me and my husband. 18 months ago we visited the St Albans branch and spoke with a member of the team. He helped us to go through our finances and assess what we needed to do in order to move. We worked on our finances and when we were ready to move he helped us through the whole process. We felt reassured by his advice during such a big decision making process.

December 9, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a lovely review to receive over the festive period.

We believe Chris Cornish was your adviser and we will pass on your kind comments to him and the team.

Rated 5 out of 5 stars

Professional and efficient

Chris walked us through the process with professional manners and helped us sorted out the problem during the process. The Administration Team is amazing. Emily is very efficient in handling our case.

December 20, 2024
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a nice review to receive just before Christmas! Thanks for taking the time to leave a review for Chris, Emily, and the team.

Rated 5 out of 5 stars

Karen is superb

Karen is superb! Always first class and a joy to work with. She moves at pace and accuracy so thank you.

December 11, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Graham.

Thank you so much for your positive comments for Karen. She will be delighted when we tell her!

Rated 5 out of 5 stars

Consistently fantastic

Consistently fantastic, kind and supportive service.

November 21, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks a lot Fran. We'll pass your comments to your adviser Chris Cornish, and the admin team who support him and our clients so well.

Rated 5 out of 5 stars

Great service from IMAB

Great service from IMAB. Justyna was my main point of contact for mortgage advice and set out all my options very clearly. She was responsive to my queries and emails and was pleasant to work with. Follow up work was done by Emily who, again, was very responsive to my requests. It was this attention and speed of response which has helped my overall homebuying experience proceed so quickly and smoothly. Highly recommended!

November 14, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Nick.

Thank you very much for taking the time to leave such a positive review. It is wonderful to hear you were so well looked after by your Adviser, Justyna, and then experienced similar support from Emily in our Mortgage Administration Team.

Rated 5 out of 5 stars

Remortgage plus buy to let

Carol was fantastic all the way through, coordinating between the lender and solicitors, keeping the pressure off us.

Great service and will definitely use her again.

November 5, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your review Darren. It's great to hear we were that good go-between. So many parties involved can make the whole process rather complicated!

Rated 5 out of 5 stars

Exceptional service as always

Exceptional service as always. Knowledgeable and helpful making it all easy and as smooth as possible.

October 24, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for your positive feedback Julie. We're delighted to hear that you were so pleased with the service.

Rated 5 out of 5 stars

Great experience as first time buyers

Chris has been great throughout our entire mortgage journey. As first time buyers the whole thing can be daunting and he has been super informative and responsive, was able to help us maximise our budget and is always happy to explain at every step. Chris made the experience of getting our first mortgage as stress free as possible and I wouldn’t hesitate to recommend his services.

October 21, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Ellie-Mae.

The mortgage journey can be daunting for all of us, let alone when it's your first purchase!

It is great to see you have been so well looked after by your Adviser Chris.

Feel free to keep recommending his services and thanks again!

Rated 5 out of 5 stars

I never consider using anybody else..

I have used IMAB on many occasions now both to renew an existing mortgage and also to take out a totally new one.
I cannot recommend them highly enough from the beginning to the end of every process. The team are always extremely helpful and keep me in the loop at all times.
Keep up the good work guys

October 9, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks a lot Mark. We really appreciate your kind words and are glad to be able to help you once again.

We shall indeed "keep up the good work" 👍🏻

Rated 5 out of 5 stars

Great service

Daniel was very proactive and thorough in his review and recommendation.

October 1, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks, on behalf of the wonderful Daniel Curtin!

Rated 5 out of 5 stars

5 stars well deserved!

From day 1, Chris has been incredibly helpful. Talking through options and affordability based on what we provided him. Everything so far has been smooth sailing, super easy to organise. The solicitor that he recommended have also been very quick so we're happy with that. And within a week, we have had confirmation of our mortgage offer! Would recommend to anyone if they wanted someone who knows their stuff and thinking about buying but not sure on what to do, to use IMAB and specifically Chris. Very knowledgeable and the whole process so far has been pain free.

October 14, 2024
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Catherine.

Thank you very much for your review. We're glad to hear that you've been well looked after and that everything has gone so well for you.

Rated 5 out of 5 stars

We have used Independent Mortgage…

We have used Independent Mortgage Advice Bureau (IMAB) Ltd for many years, particularly Daniel Curtin. He has helped us with all our mortgage related needs. We always recommend his services and now many of our friends and family use him too.

September 20, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you SO much for the review and recommendations Carmel 💖

Rated 5 out of 5 stars

Honest and impartial help

As always, Dan at iMab did a great job.
He offered me impartial advice and helped me identify the most convenient option.
I would recommend.

September 13, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for your review and recommendation Chris. We appreciate it 👊🏼

Rated 5 out of 5 stars

Incredible service, knowledgeable advisers, helpful and perseverant! Would recommend to all!

I am immensely happy and grateful to the whole team at IMAB and especially to Justyna for handling our mortgage process. She made the process so smooth, she had great knowledge and workarounds and she was absolute pleasure to have as our mortgage adviser. Initially when we had issue with our credit score report despite our credit score being good she looked into it on different credit score platforms and worked through the issues we were facing. She was able to advise us on next steps and help us accordingly. Justyna took all the hassle out for us, she was concise, clear and patient with us which always helps when you have to deal with jargon. Also she was quick to respond to any emails or calls and always got back to us with updates.
Overall we are happy with the whole team, the service provided was beyond 5 stars and I would recommend to everyone who are looking for a smooth and informed mortgage journey. Many many thanks!

June 28, 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Justyna is a complete ⭐🤩

Thank you for your review Khaynart. We're delighted to hear that you've been so well helped throughout your mortgage journey with us. It is often a very tricky process to navigate, even for us professionals, but it appears that despite of that you've achieved all your aims.

We look forward to helping you again in future.

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