Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 1,221

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, supportive, and helpful, often taking the time to explain complex details in an understandable way. Many people highlight the exceptional service, describing it as efficient, professional, and attentive, making the process smooth and stress-free. Reviewers frequently commend the customer service for its quick responses, clear communication, and consistent updates throughout various processes like house purchases, sales, and remortgaging. The team is often described as friendly, patient, and always available to answer questions, providing excellent advice and making customers feel well-cared for.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied

Rated 5 out of 5 stars

There are no words to say how this company has helped us, throughout the years and especially this year with the sale and purchase of our new home. Karen has been incredible to say the least!! We ha... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Best Mortgage Broker

Sharfique has been absolutely amazing in finding the best deal for my mortgage. He has been very professional and friendly throughout the process and I would recommend him to anyone looking for a mortgage. You will be in very safe hands!!!

April 15, 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Khurram. Thanks a lot for your review and recommendation of Sharfique's services.

Rated 5 out of 5 stars

Thank you so much to Chris Cornish from…

Thank you so much to Chris Cornish from the St Albans branch who assisted my husband and I with our mortgage for our first property. We had a complicated case and Chris and his team went above and beyond to overcome logistical issues - and to ultimately ensure a smooth process resulting in the best mortgage offer. We would highly recommend IMAB, and thank you to Chris for rising to our challenge.

March 1, 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

WOW! Thanks RJM. They are some amazing comments for Chris!

Thanks for recommending iMAB. We really do appreciate it.

Rated 5 out of 5 stars

Positive experience

Responsive to my requests, efficient and reliable service.

April 5, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much. We will let your adviser Chris Cornish know you have left us a positive review.

Rated 5 out of 5 stars

Mortgage Masters

Brilliant in every way, friendly, understanding, attentive and so quick to respond. I can't recommend highly enough. The whole mortgage process is a daunting one, but IMAB are the best and most reassuring company I've ever used.

March 12, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi James.

All the team at iMAB send you our sincere thanks for your custom and review. It was great for us to read your comments.

Rated 4 out of 5 stars

Patient

Our advisor was patient and understanding throughout the interaction.

March 1, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your comments for Karen (your adviser). We appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Have used IMAB a couple of times now

Have used IMAB a couple of times now, I really appreciate their transparency in everything they do.

Thoroughly recommend them to everyone.

March 1, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We'll pass on your comments to Karen and the team Nick. Many thanks indeed.

Rated 5 out of 5 stars

The best mortgage broker

They listen to your requirements and tailor the mortgage most suitable for you. Whist being very professional they are very understanding and always keep you updated with the progress of your mortgage application. They are very dedicated to their clients and will go the extra mile to get to the end result.

February 19, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much for your fantastic review of the iMAB team. We will ensure they're all aware of your comments, especially your adviser Chris Cornish.

Rated 5 out of 5 stars

Great service

Great service, so prompt at getting back and happy with the end result

February 13, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you Rachel. We will pass your comments to the team.

Rated 5 out of 5 stars

Great service

Chris helped us through the process of getting a mortgage agreed for our first house. He was incredibly responsive, and answered all of our questions about the whole house buying process.

When it came to making the mortgage application, he handled all the details, which was invaluable in dealing with complicated details in our pay slips like car allowance, bonuses etc. We were kept updated with the progress of the application, and it only took one week from sending off the application to getting the mortgage offer.

Definitely worth it for the advice and help alone, especially if you're new to buying property.

February 2, 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for taking the time to leave a review for Chris, we'll be sure to pass on your comments.

We can help whether it be your first purchase, moving home and even switching deals when you remortgage, so we look forward to helping you again in future!

Rated 5 out of 5 stars

Remortgage

It is our third time using Imab great customer service by Carol.

February 1, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for you kind review Agron. We're pleased that you've received such good service from Carol.

Rated 5 out of 5 stars

Experienced team

Experienced team
We have been using the IMAB Watford/St.Albans team for over 10 years. Great team. Proactive, helpful and knowledgeable.

January 22, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks from all the team at iMAB for leaving such a positive review for the teams from both branches.

Rated 5 out of 5 stars

Sharfique - Excellent Service

Sharfique acted for myself and my partner and we were blown away by the excellent service. We appreciated his professional, honest and efficient approach and would highly recommend his services. He went above and beyond to get us a product that suited us and we received our offer within a few days of application!

January 15, 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks Callum. We really appreciate your comments.

Rated 5 out of 5 stars

Fantastic.

Carol was exceptionally friendly, knowledgeable, making the whole process smooth and easy! I can’t recommend enough.

January 3, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for leaving such a great review for Carol!

Rated 5 out of 5 stars

Great

Great, got exactly what we needed and in good time

January 2, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you Verity. We appreciate your 5-star review!

Rated 5 out of 5 stars

Chris and his team always at end of…

Chris and his team always at end of line /email, and quick to repond. Had Chris not had done some digging around we would be at a further loss of around £200 for remortgage. Can’t thank him enough, especially in this financial climate.

January 2, 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Victoria.

It was so pleasing to read your comments. This kind of service is everything we ask from our advisers and the administrative support staff.

Thank you so much for taking the time to leave a review for the team and we're glad their hard work literally paid off for you!

Rated 5 out of 5 stars

Professional and Honest

Clients best interests at heart, honest and very professional.

December 21, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much Maria and wishing you a Merry Christmas 🎄

Rated 5 out of 5 stars

Karen and the team are knowledgeable…

Karen and the team are knowledgeable and informative when it comes to advising on the best mortgage based on our circumstances. We have been coming back here for years as as we totally trust the advice given.

July 1, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We're truly grateful for the trust you, and all our customers, put in us 💙

Rated 5 out of 5 stars

Mortgage

Good sound advice and good up to date contact

December 18, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks a lot Phil. We'll pass this on to your adviser Justyna.

Rated 5 out of 5 stars

Really quick

November 30, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for the 5-stars. Much appreciated.

Rated 5 out of 5 stars

I’ve been with IMAB for over 5 years…

I’ve been with IMAB for over 5 years and recently change my product following careful advise from Karen Ramirez
Karen is extremely professional and very understanding of the customer needs

December 4, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hello Elsa.

Thank you for taking the time to leave such a positive review for your adviser, and for your custom over the many years.

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