Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 1,221

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, supportive, and helpful, often taking the time to explain complex details in an understandable way. Many people highlight the exceptional service, describing it as efficient, professional, and attentive, making the process smooth and stress-free. Reviewers frequently commend the customer service for its quick responses, clear communication, and consistent updates throughout various processes like house purchases, sales, and remortgaging. The team is often described as friendly, patient, and always available to answer questions, providing excellent advice and making customers feel well-cared for.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied

Rated 5 out of 5 stars

There are no words to say how this company has helped us, throughout the years and especially this year with the sale and purchase of our new home. Karen has been incredible to say the least!! We ha... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

Clare was very helpful and very…

Clare was very helpful and very supportive. She knows her stuff about mortgages.

November 17, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your review Luke. We really appreciate it.

Rated 5 out of 5 stars

Have used iMAB for years

Have used iMAB for years, they always go above and beyond to find the best deals for you and make the process so easy. Highly recommend this company especially Carol Allen

October 17, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your review and personal recommendation Donna

Rated 5 out of 5 stars

Brilliant communication

Chris was absolutely fantastic. We had to pause due to Mortgage Rates but Chris was still there when things changed for us and we cannot fault his reliability, communication and helpfulness. Very informative and no question too much to answer. Emily was just as great after offer accepted & issues with communication with solicitor. Fabulous service & and have recommended and will continue to. Thank you so much.

October 18, 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for taking the time to leave such a glowing review for Chris & Emily. It sounds like the two of them have really looked after you well throughout the process, which is wonderful to hear.

Many thanks for your recommendations, we really appreciate it.

Rated 5 out of 5 stars

Big shout out to Sharfique Hussain

Great service from start to finish. Always on the ball with regular updates and trying to find the best deals. Always available to answer questions and clear on every detail. Treatment like own family from Sharfique and I would recommend his services highly. Very well priced compared to other brokers which was a plus !

September 18, 2023
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your comments Nad. We really appreciate your kind comments.

Rated 5 out of 5 stars

Karen was a life saver

Karen was a life saver!

She went above and beyond to get us our mortgage!

October 11, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Awesome review, thank you so much 🍾

Rated 5 out of 5 stars

Excellent service

IMAB were very prompt and efficient and communicated brilliantly throughout the mortgage process

October 13, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much GB.It is great to hear the communication from the team didn't drop throughout. We will pass your comments to your adviser Justyna, & the administration team.

Rated 5 out of 5 stars

First class

Chris Cornish is a first class mortgage broker. He is very easy to deal with and really works hard to get the job done. I recommend him without hesitation. The IMAB support team are excellent too; always making sure you are updated regularly and know what is happening.

October 11, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Chloe.

We're so pleased you have seen first hand the awesomeness that is Chris Cornish and the team!

Rated 5 out of 5 stars

Excellent Service

Dan was fantastic finding our mortgage deal. He was knowledgeable and friendly and made the whole process much easier than I expected it to be. I would thoroughly recommend Dan as a mortgage adviser.

May 30, 2023
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you, glad we were able to help.

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service, Justyna gave clear and informative detail on the best course of action and the IMAB team were available all the way to ensure we got what we needed. Will be sure to use them again!

October 6, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for the great feedback Michael. We pride ourselves on the service provided from our Advisers right through to our admin team.

Rated 5 out of 5 stars

Very quick and hassle free

Very quick, efficient and hassle free

October 2, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much Mark. We will let your Adviser (Carol) know you left a review.

Rated 5 out of 5 stars

My experience was beyond great

My experience was beyond great! Carol and all the team were brilliant, supportive and helpful. They matched mortgages and talked me through the all process.

September 29, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We're delighted to here your experience with iMAB was such a good one 🎉

Rated 5 out of 5 stars

Excellent, expert advice

I was recommended IMAB and Carol by a friend. My experience could not have been better, Carol talked me through the house buying process, which I found especially reassuring as a first time buyer. Would definitely recommend to anyone buying a house and feeling overwhelmed about the paperwork, IMAB have made it a super smooth process!

September 23, 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a terrific review to brighten up our Monday! Thank you very much Hannah, we're pleased to have helped you with your first property purchase.

Rated 5 out of 5 stars

Customer Service was absolutely amazing

Customer Service was absolutely amazing, best we have experienced so far (and we have dealt with a lot mortgage advisors!) Great engagement since the start and updated throughout the whole process. Can’t believe how quickly it took to get our mortgage offer!

September 27, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

🍾🎉THANK YOU FOR YOUR REVIEW JULIE! 🎉🍾

Rated 5 out of 5 stars

Sharfique Hussain - Excellent Service

I appointed Sharfique Hussain as my Mortgage Broker. After an initial consultation he was able to quickly understand my situation and was able to provide me with a decision in principle from the lender giving me the best deal.

After my offer for a property was accepted, Sharfique didn’t waste any time in getting my application submitted. Once I provided him with the requested documents (payslips, bank statements, proof of identity etc.) he was able to complete my application in less then a day.

There were some stumbling blocks in my documents, but he remained calm and was able to offer me quick solutions. Sharfique has great attention to detail and was able to pick up on things that I otherwise would have missed if doing the application myself. As a first time buyer, I had a number of questions and concerns and he was able to answer them all putting me at ease.

After submitting, my mortgage application was accepted within 2 days. I believe this is a testament to Sharfique’s experience as a Mortgage Broker and the great knowledge he has of the of the role. I would highly recommend Sharfique as a mortgage broker to anyone looking to buy a property. His service is on point.

September 23, 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for taking the time to leave such a positive review for your adviser, Sharfique.

We're delighted to read about how well looked after you have been throughout the process and we look forward to helping you again in future.

Rated 5 out of 5 stars

Excellent service

This is the third time we have used IMAB (Chris) for our mortgage needs and once again they have helped and advised us greatly. We managed to secure a good rate, even in the current climate and Chris was in communication with us throughout to ensure we were getting the best possible rate.

September 1, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hello Linzie.

Many thanks for your review, and for your repeat custom. We're glad the level of service from Chris and the team has not dropped!

Rated 5 out of 5 stars

Mortgage advisor

Been using this company for a long time service is brilliant.

March 6, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for taking the time to review I ll be sure to pass our comments on to Dan

Rated 5 out of 5 stars

Great service

Great service. Responded really quickly to my initial enquiry. Justyna was extremely helpful and professional and was able to find me a remortgage suitable for my needs. Everything was processed quickly and the admin team followed things up promptly. Would definitely recommend.

September 11, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We're delighted to hear you have been well looked after Diana and thank you for the recommendation.

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