Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 1,221

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, supportive, and helpful, often taking the time to explain complex details in an understandable way. Many people highlight the exceptional service, describing it as efficient, professional, and attentive, making the process smooth and stress-free. Reviewers frequently commend the customer service for its quick responses, clear communication, and consistent updates throughout various processes like house purchases, sales, and remortgaging. The team is often described as friendly, patient, and always available to answer questions, providing excellent advice and making customers feel well-cared for.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied

Rated 5 out of 5 stars

There are no words to say how this company has helped us, throughout the years and especially this year with the sale and purchase of our new home. Karen has been incredible to say the least!! We ha... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Great experience

I’ve had a great experience using IMAB. They are super quick to respond, always polite and willing to help and extremely proactive. I’ve been speaking to them on and off over the last 2 years for quotes etc and always dealt with the same person. Now I’m finally going through the buying process they are still on hand to help. Brilliant!

September 11, 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much for your kind words Michelle. We understand Karen Ramirez (nee Dolling) is your adviser so we've passed on your comments to her.

Rated 5 out of 5 stars

Great service

Prompt, helpful and personable service given by Karen and the team at IMAB working efficiently and professionally to get a mortgage agreed despite my unusual circumstances. Thank you all for getting to a great result and for keeping up good communication throughout.

September 5, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your review of your adviser (Karen) and the supporting team. We're very grateful to you.

Rated 5 out of 5 stars

Great Service

Daniel was a great support to us when looking for a mortgage, he was knowledgeable about the market and listened to our requirements, he provided quotes and kept us in the loop with deadlines, he has a friendly manner and we didn’t hesitate to ask questions when we needed too. The service was efficient and thorough. Thank you Daniel.

August 14, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you Rachel glad we were able to help you out.

Rated 5 out of 5 stars

Always offer the best advice

Always offer the best advice
Super helpful and friendly staff

August 31, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much ❤. We will let Carol (Adviser) and the team know you have left a review for them.

Rated 5 out of 5 stars

Great service- we are repeat customers …

We previously used Dan when purchasing our flat in 2019, and have recently used him again for our new purchase. Dan is super helpful and super quick. We fully trust Dan and we’re very glad with how patient he is in answering all of our questions. Whilst I really don’t want to move again anytime soon, I know that if we do move we will use Dan again for sure! I cannot recommend him enough!

August 30, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you, glad we can provide the help throughout the process for you.

Rated 5 out of 5 stars

Highly recommended

Supportive experience from start to finish.
Karen couldn't have done more for me and the communications have been excellent.
Thank you IMAB for helping me to buy my perfect home.

August 26, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a lovely review to receive. We're so pleased you received the support you needed and that the team communicated well.

Rated 5 out of 5 stars

Great service

Great service! Found me the best mortgage deal in the market for my circumstances. Constant communication with the mortgage advisor by email or phone. Daniel has been very helpful throughout the process. I highly recommend it and will be using it again when my fix rate comes to the end.

August 14, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you Carmen glad you were happy with our service

Rated 5 out of 5 stars

There are advisers and then there’s…

There are advisers and then there’s Dan. He has all the tools to do the job. Always happy with everything he does. Wouldn’t go anywhere else.

August 14, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi thanks for your great review - i shall pass on your comments to Dan - IMAB Stevenage

Rated 5 out of 5 stars

A great mortgage broker is worth it

It's becoming increasingly harder to find good value for money and good service, however, with Adrian from IMAB you get both. Adrian is a gentleman and offers a first class service. He knows what he's taking about and doing and ultimately got me the best deal.

Both Adrian and Jane are very quick to respond to emails and missed phone calls.

I had a few items I wanted clarification on, I pinged Adrian an email on a Saturday thinking I would hear back from him on the Monday. The guy called me on the Saturday even though he wasn't working.

Not many people offer a service like that nowadays. Top bloke, top service, top company.

July 17, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for the graar review I shall pass on your comments to Jane - all the best Adrian

Rated 5 out of 5 stars

As always Carol went above and beyond…

As always Carol went above and beyond in her advice! Not only is she always extremely friendly and personable, but her level of dedication and commitment to helping us find the best mortgage and life cover options was excellent! Her expertise and attention to detail ensured that we felt confident and well-informed throughout the entire process. We are extremely grateful for her exceptional service. We highly recommend Carol to anyone in need of professional advice with life cover and mortgage deals.

June 15, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

How can we follow such a wonderful review other than to thank you whole-heartedly 🥰

Rated 5 out of 5 stars

Chris ensured we got the best deal in a very turbulent market

Chris was really pro active in setting up our appointment which was so important given the rates situation.
Our meeting was quick and efficient and Chris was really prepared with our info already to hand.
He worked really quickly to ensure we provided our info quickly and he made the application before the better rate was pulled.
His team then chased daily and we now have our offer at 5.09% compared to over 6% which is we’re we would have landed without Chris’s support.
He also ensured we had an insurance update meeting which turned out to be crucial as my job change meant I had a lot less cover.

July 20, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Clare.

We're almost lost for words, which is rare!

Thank you so much for your detailed review. Quick response times by your mortgage adviser are so important at the moment, and it also shows why insurance policies should be regularly reviewed with your adviser.

Rated 5 out of 5 stars

Great as always

Helped me with to secure a new mortgage deal quickly and find the best offer. Great experience!

July 12, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks Gregorz. We're glad the experience with us was a good one.

Rated 5 out of 5 stars

Once again Chris provided efficient and…

Once again Chris provided efficient and balanced guidance. Especially appreciated in these tricky times.

July 3, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for using iMAB Simon, and of course for leaving Chris a great review.

Rated 5 out of 5 stars

Chris was very knowledgable

Chris was very knowledgable, helpful and speedy throughout, would recommend!

July 2, 2023
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your comments Chris.

Rated 5 out of 5 stars

Fantastic support

Carol went above and beyond for me. Fantastic service. She is very knowledgeable and very helpful. So grateful.

June 11, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We couldn't have described Carol better ourselves! Thanks for your review Rebecca.

Rated 5 out of 5 stars

Sharfique - brilliant broker!

Although we have not yet completed our flat purchase, Sharfique has been instrumental in helping us to secure a mortgage. He was very knowledgeable & provided mortgage and property purchase guidance for us as first time buyers. He was always available with any questions along the way. I would recommend his top-quality services to anyone looking for a new mortgage!

Thank you very much!

May 10, 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi William.

It's great to hear that once again Sharfique has provided top-nothch service!

Thank you very much for your kind comments.

Rated 5 out of 5 stars

Super helpful.

June 14, 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much! We will let your adviser Carol Allen know you have left a review.

Rated 3 out of 5 stars

Service was really good but wasn’t…

Service was really good but wasn’t expecting the £250 fee at the end. Perhaps I missed this in the paperwork.

December 4, 2022
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Christine.

Thank you ever-so-much for your review. It's great to hear that the service you received was such a good standard.

We were disappointed to hear that the our standard fee structure wasn't made as clear as it should have been and we have made steps to ensure both new and returning customers are clearly walked through out terms of business. This will help to avoid a similar situation in future.

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