Impactparticles Reviews 295

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing it as excellent and top-tier, with many recommending it for its effectiveness. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving on time and well-packaged. People also appreciate the excellent service, noting the helpfulness and flexibility of the team in sorting out issues and accommodating requests. However, some customers also noted issues with their orders, including damaged or defrosted items upon arrival, and instances where packages were open or incomplete. There were also occasional complaints about slow dispatch times, poor communication, and packaging problems, leading to some dissatisfaction with the overall ordering process.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing products as excellent, super, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast delivery... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products as great quality and better... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and great service received.... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time trying impact particles , product looks good but not used it yet . I was a bit confused by the offer I applied for as it said 20kg post free . There was a drop down menu offering different... See more

Rated 5 out of 5 stars

It's always great to deal with Impact Particles as they resolve any issues in a professional manner. My order was damaged at DPD depot 4 days before my trip to France and delayed. After contacting IP... See more

Rated 5 out of 5 stars

Everything arrived on time and looks great. The team at impact particle were good at sorting out any delivery issues I had as DPD had sent me a confusing amount of different messages saying my order w... See more

Rated 5 out of 5 stars

Great quality freshly prepared particle baits at super prices,i have used monster particles many times have never been let down. Also every so often they do some great deals with free delivery thanks... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

295 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great prices …

Ordered 10kilo of the garlic particle at a great price, was delivered within a couple of days by DPD at a location I instructed and came well packaged. Haven’t used it yet so have frozen it , EXCELLENT SERVICE and would highly recommend and I will definitely be using again ⭐️⭐️⭐️⭐️⭐️

June 2, 2026
Rated 5 out of 5 stars

special deal

Bought and paid for a special deal with the option my order would be delivered just before I required it. That is exactly what happened great service.
Even better the particle was fresh, it was still warm when it was delivered.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Product arrived in a good condition

Product arrived in a good condition, no splits in any of the bags. Delivered fairly quickly too, very good value, can’t wait to try it in France in a couple of weeks time. Will definitely be ordering some more in a few months time.

April 29, 2026
Rated 2 out of 5 stars

Below average

Great product, but very slow dispatch time, poor communication ,poor packaging and no invoice paperwork.
Think I will probably use a different company next time .
That’s my honest review.

April 26, 2026
Impactparticles logo

Reply from Impactparticles

Hi Jason, we are sorry to hear one of your parcels was damaged, from your tracking we can see one has arrived in perfect condition and apologise for the damage to the box caused to the other. We will escalate this to DPD. In regards to communication we are sorry you feel our communication is poor we aim to respond to our customers with 72 hours due to us being in our busy period. We do not package paper work in our boxes as we like to reduce our paper waste, all information can be found on your online confirmation.

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