Impactparticles Reviews 296

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their effectiveness and excellent condition upon arrival. The delivery service is frequently highlighted for its speed and reliability, with many appreciating the timely arrival and good packaging. Reviewers also commend the excellent service, particularly the helpfulness and flexibility of the team in addressing issues and accommodating changes. However, some customers experienced issues with order fulfillment, including damaged or incomplete deliveries, and delays in dispatch or communication. A few also mentioned receiving unsealed bags or products that were not adequately frozen, leading to concerns about freshness and packaging quality.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing products as excellent, super,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising fast delivery times and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent and... See more

Service

Customers consistently note positive experiences with service, often highlighting great service, quick... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive aspects such as good prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time trying impact particles , product looks good but not used it yet . I was a bit confused by the offer I applied for as it said 20kg post free . There was a drop down menu offering different... See more

Rated 5 out of 5 stars

It's always great to deal with Impact Particles as they resolve any issues in a professional manner. My order was damaged at DPD depot 4 days before my trip to France and delayed. After contacting IP... See more

Rated 5 out of 5 stars

Everything arrived on time and looks great. The team at impact particle were good at sorting out any delivery issues I had as DPD had sent me a confusing amount of different messages saying my order w... See more

Rated 5 out of 5 stars

Great quality freshly prepared particle baits at super prices,i have used monster particles many times have never been let down. Also every so often they do some great deals with free delivery thanks... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

296 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Below average

Great product, but very slow dispatch time, poor communication ,poor packaging and no invoice paperwork.
Think I will probably use a different company next time .
That’s my honest review.

April 26, 2026
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Reply from Impactparticles

Hi Jason, we are sorry to hear one of your parcels was damaged, from your tracking we can see one has arrived in perfect condition and apologise for the damage to the box caused to the other. We will escalate this to DPD. In regards to communication we are sorry you feel our communication is poor we aim to respond to our customers with 72 hours due to us being in our busy period. We do not package paper work in our boxes as we like to reduce our paper waste, all information can be found on your online confirmation.

Rated 5 out of 5 stars

I went with another company and was…

I went with another company and was extremely disappointed, came back to yourselves and still very impressed I got the maize hemp and tiger mix very well proportioned well packed wont be going elsewhere.

April 1, 2026
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Reply from Impactparticles

we are glad to hear you are still very impressed with our particle and services. thank you for your review :)

Rated 5 out of 5 stars

Even with a delivery issues that is not…

Even with a delivery issues that is not done to the guys . The product is super .. will deff order again… super after sales service

March 29, 2026
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Reply from Impactparticles

thank you for your review, any delivery issues with the courier you can always contact us and we can escalate a complaint on your behalf to ensure it does not happen again. We appreciate your review

Rated 5 out of 5 stars

Quality bait …

Just had a quite large order delivered and got to say I’m really impressed with the quality of the bait smells really fresh and cooked perfectly

March 14, 2026
Unprompted review
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Reply from Impactparticles

thank you for your review :)

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