ImpactparticlesReviews 

299
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their effectiveness and excellent condition upon arrival. The delivery service is frequently highlighted for its speed and reliability, with many appreciating the timely arrival and good packaging. Reviewers also commend the excellent service, particularly the helpfulness and flexibility of the team in addressing issues and accommodating changes. However, some customers experienced issues with order fulfillment, including damaged or incomplete deliveries, and delays in dispatch or communication. A few also mentioned receiving unsealed bags or products that were not adequately frozen, leading to concerns about freshness and packaging quality.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing products as excellent, super,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising fast delivery times and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent and... See more

Service

Customers consistently note positive experiences with service, often highlighting great service, quick... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive aspects such as good prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time trying impact particles , product looks good but not used it yet . I was a bit confused by the offer I applied for as it said 20kg post free . There was a drop down menu offering different... See more

Rated 5 out of 5 stars

It's always great to deal with Impact Particles as they resolve any issues in a professional manner. My order was damaged at DPD depot 4 days before my trip to France and delayed. After contacting IP... See more

Rated 5 out of 5 stars

Everything arrived on time and looks great. The team at impact particle were good at sorting out any delivery issues I had as DPD had sent me a confusing amount of different messages saying my order w... See more

Rated 5 out of 5 stars

Great quality freshly prepared particle baits at super prices,i have used monster particles many times have never been let down. Also every so often they do some great deals with free delivery thanks... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

299 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(299)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome customer service went above and…

Awesome customer service went above and beyond, I had a email from DHL saying my delivery package was damaged and they wasn’t going to deliver it, I contacted impact particles via email to explain the situation, they replied quickly and dealt with the issue immediately definitely will be purchasing all my particles from them from now on, definitely a 5 star service.

Thanks guys

Dan

February 27, 2025
Rated 5 out of 5 stars

First order from Impact particles

Just received my first order from Impact particles. Ordering was very easy and fast. I received my order within the delivery times. Updates on my delivery were great. As for the baits, very impressive. Very fresh and smells great. Well done Impact particles.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a 15kg sack of hemp & maze …

I purchased a 15kg sack of hemp & maze mix. Found Brad to be very knowledgeable when it came to my specific needs. Had a really good weekend on the bank plenty of interest and a good few takes. Would definitely be back for more and to give the tiger nut a blast next time.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

Poor service

Easy to order but delivery date 18 -20th
Was ordered on 8 February and was told 7-10 working days but intime my trip to France on 21st February.
Sent number of emails but they don't seem to want to respond and resolve my issue .
Now shows delivered but we're all in France ?
Not sure what there up to or who signed it shows Liam but nobody know where I live .
Avoid using as very poor service

February 21, 2025
Unprompted review
Rated 2 out of 5 stars

I was really disappointed with this…

I was really disappointed with this delivery, three of the seven packages was open and bait was all over the box, I lost at least a couple of kilos on my garage floor. When you seal the bags at one end there was a 3 inch margin at the other end, it was more like a centimetre. This is why they opened, very poor.

February 4, 2025
Impactparticles logo

Reply from Impactparticles

Good morning, we have emailed you regarding this order.

Kind regards

Impact particles

Rated 1 out of 5 stars

Be wary of ordering from this company…

Be wary of ordering from this company as the offers on the website may be out of date. Ordered 15kg of particle with an offer running to receive 5kg of maize for free but when my order arrived the free maize was not included. Company say the offer had been removed but the website was showing the offer when I placed my order. Really poor from this company

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Bang on

Very good quality bait I was worried at first as only half my order turned up but the other half has turned up now and the bait is great quality 👍 thank you

February 4, 2025

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