Impactparticles Reviews 297

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their effectiveness and excellent condition upon arrival. The delivery service is frequently highlighted for its speed and reliability, with many appreciating the timely arrival and good packaging. Reviewers also commend the excellent service, particularly the helpfulness and flexibility of the team in addressing issues and accommodating changes. However, some customers experienced issues with order fulfillment, including damaged or incomplete deliveries, and delays in dispatch or communication. A few also mentioned receiving unsealed bags or products that were not adequately frozen, leading to concerns about freshness and packaging quality.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing products as excellent, super,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising fast delivery times and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent and... See more

Service

Customers consistently note positive experiences with service, often highlighting great service, quick... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive aspects such as good prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time trying impact particles , product looks good but not used it yet . I was a bit confused by the offer I applied for as it said 20kg post free . There was a drop down menu offering different... See more

Rated 5 out of 5 stars

It's always great to deal with Impact Particles as they resolve any issues in a professional manner. My order was damaged at DPD depot 4 days before my trip to France and delayed. After contacting IP... See more

Rated 5 out of 5 stars

Everything arrived on time and looks great. The team at impact particle were good at sorting out any delivery issues I had as DPD had sent me a confusing amount of different messages saying my order w... See more

Rated 5 out of 5 stars

Great quality freshly prepared particle baits at super prices,i have used monster particles many times have never been let down. Also every so often they do some great deals with free delivery thanks... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

297 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(297)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Amazjng value, will buy again!

Amazjng value, will buy again! Bought the tiger nut mix 40kg + 5kg free for £50 which included free delivery. The particles were cooked perfectly and generous on the tiger nuts too! Excellent value for money, couldn't find any other outlet that could even match that price ready cooked and delivered to my door. People moan about the wait on delivery but to be fair it did turn up within 10 days, if you want it quicker then pay more, at least you have the option. Only down side is DPD which let's them down slightly. First parcel turned up no issues on day 8. Had to chase the sales team on the second parcel as it appeared to have gone missing. DPD had left it at their depot over night but then delivered on day 9, box looked like it was kicked into the van but the bags were undamaged and well sealed. Impact particles you nailed the mix and deal, DPD you are letting your customers down, sort it out.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

What excellent service

What excellent service, from finding the bait I wanted to order and payment was all easy to follow. Being kept in the loop with when the order would be delivered

April 1, 2025
Rated 4 out of 5 stars

No delivery no contract back iv just been robbed amd this is going to go to trading standards if i do not receive my refund

After waiting 2 weeks with no contact finally got in touch and thay message me as i gave a bad review but quite willing to eat humble pie and order is now coming in time for my holiday so happy about that thank you impact particles sort your admin out because you products are better than anyone else's will use you again just deliver on time thank you

March 31, 2025
Rated 5 out of 5 stars

Impact have had bad reviews previously…

Impact have had bad reviews previously which put me off but I had a good experience on this occasion. The delivery time was clear before I ordered and I’m pleased to say they delivered on the earliest of the estimated delivery dates. Thanks!

March 31, 2025
Rated 5 out of 5 stars

Awesome Quality, Excellent Customer Service

Awesome quality bait, fast delivery using DPD who I think are the best out there. Customer service is second to none. I could not recommend this company enough, I will only use them from now on for my particle mixes.

March 14, 2025
Unprompted review
Rated 2 out of 5 stars

First order part of the order was…

First order part of the order was missing sent you several emails regarding this no response second order was lost by dhl delivered 2 weeks later gone off you're response to that was okay so you sent a free replacement order by dpd packaging looked like it had been played as a football upon unpacking 2 packets were burst open depositing a large quantity of hemp and sweet corn on my kitchen floor I won't be ordering again from you

March 3, 2025
Impactparticles logo

Reply from Impactparticles

Good evening,

We do apologize for how your parcel has arrived and would be happy to rectify if you can send us an Email. Regarding your first order we had responded to your emails, We would suggest checking your Junk folder, as I can see a response to both Emails that you have sent.

Kind regards

Impact Particles

Rated 5 out of 5 stars

Awesome customer service went above and…

Awesome customer service went above and beyond, I had a email from DHL saying my delivery package was damaged and they wasn’t going to deliver it, I contacted impact particles via email to explain the situation, they replied quickly and dealt with the issue immediately definitely will be purchasing all my particles from them from now on, definitely a 5 star service.

Thanks guys

Dan

February 27, 2025

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