Impactparticles Reviews 297

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their effectiveness and excellent condition upon arrival. The delivery service is frequently highlighted for its speed and reliability, with many appreciating the timely arrival and good packaging. Reviewers also commend the excellent service, particularly the helpfulness and flexibility of the team in addressing issues and accommodating changes. However, some customers experienced issues with order fulfillment, including damaged or incomplete deliveries, and delays in dispatch or communication. A few also mentioned receiving unsealed bags or products that were not adequately frozen, leading to concerns about freshness and packaging quality.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing products as excellent, super,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising fast delivery times and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent and... See more

Service

Customers consistently note positive experiences with service, often highlighting great service, quick... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive aspects such as good prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time trying impact particles , product looks good but not used it yet . I was a bit confused by the offer I applied for as it said 20kg post free . There was a drop down menu offering different... See more

Rated 5 out of 5 stars

It's always great to deal with Impact Particles as they resolve any issues in a professional manner. My order was damaged at DPD depot 4 days before my trip to France and delayed. After contacting IP... See more

Rated 5 out of 5 stars

Everything arrived on time and looks great. The team at impact particle were good at sorting out any delivery issues I had as DPD had sent me a confusing amount of different messages saying my order w... See more

Rated 5 out of 5 stars

Great quality freshly prepared particle baits at super prices,i have used monster particles many times have never been let down. Also every so often they do some great deals with free delivery thanks... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

297 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

It's always great to deal with Impact Particles as they resolve any issues in a professional manner. My order was damaged at DPD depot 4 days before my trip to France and delayed. After contacting IP they tried to contact DPD to chase up the delivery. As there was only 3 days to go before my trip IP dispatched a fresh order, it arrived the next day. That is excellent customer service and problem solving. Well done to all involved at IP.

July 9, 2025
Rated 5 out of 5 stars

Impact Particles

Ordered online. Kept informed of my order and time of delivery which was 100% spot on.
Fair pricing.. Highly recommended for your fishing requirements

May 29, 2025
Rated 1 out of 5 stars

I have been waiting over 4 weeks for my…

I have been waiting over 4 weeks for my bait, blamed dpd for damaging the package and insured me it would be delivered this week but I have heard nothing, not I have to contact them and wait 72HRS for a response. I have ordered bait online for years and never experienced such a lack of communication after they have taken your money. I will never use this company again

May 29, 2025
Rated 5 out of 5 stars

Great quality, speedy delivery, great customer service! A+

My first order with Impactparticles since the company changed hands. After a bad experience under the previous management this was a very pleasant suprise. The bait turned up on time, well packaged, fresh as a daisy and of great quality! I would 100% recommend ordering from Impactparticles! Their customer service is also brilliant and they were very quick to reply to my messages on messenger, and explained all my order information and delivery information clearly and quickly with no fuss. Thank you again guys i will look forward to my next order very soon. Chris

June 3, 2025
Unprompted review

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