Amazing company. All of my order came very quickly in amazing condition and quality. Great communication from them and was given multiple updates. All products were wrapped well to prevent damage AND... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trophies were perfect! Website was a little bit difficult I found when ordering what personalisation I needed but the support team were quick to support via email. Thanks again I’ll be back agai... See more
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For my wife I commissioned a trophy cup to be awarded at her old school for best piece of original English Literature written by a school pupil. Impact took the wording exactly, converted a jpeg ima... See more
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Ordered an emerald paperweight with initials and a date on it for our 55th wedding anniversary which is yet to come. Neatly presented in a good quality box. Pleased with my purchase and quick deli... See more
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Company details
Written by the company
As one of the leading UK internet suppliers of trophies and medals for sports clubs, schools, activities and business, we aim to provide you with the best service possible. Buying trophies for your club or business is an important responsibility and we want to make sure that your experience is enjoyable and professional from start to finish — and beyond. If you have a customer service query, please contact the team at: sales@impact-uk.com
Contact info
Office 28, Thrales End Farm, Harpenden, AL5 3NS, United Kingdom
- 01727 790 400
- sales@impact-uk.com
- www.impacttrophies.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The trophies were good quality and…
The trophies were good quality and delivered on time
November 25, 2025
Reply from Impact Trophies & Medals
Dear Stephen, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Gary, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Always amazing service
Always amazing service! Highly recommended! Fantastic quality trophies and medals
November 30, 2025
Reply from Impact Trophies & Medals
Dear Kielah, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Mirrored glass trophy
Excellent communication and prompt responses. Item I originally ordered was out of stock and was offered an alternative in a larger size at no extra cost. Fast delivery, highly recommended
November 22, 2025
Reply from Impact Trophies & Medals
Dear Jill, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellent once again
November 29, 2025
Reply from Impact Trophies & Medals
Dear David, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Great turnaround from order to…
Great turnaround from order to delivery, a reliable company...we have used them for our trophy awards for a number of years now and they always give you a wide choice and sensible price points to suit your budget...recommended
November 26, 2025
Reply from Impact Trophies & Medals
Dear Ray, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Trista, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Great quick service
November 26, 2025
Reply from Impact Trophies & Medals
Dear Chris, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
Very happy customer!
It was a last minute, urgent order which was fulfilled easily and timely. I needed to talk to a real person, and was able to, the instructions given were easy to follow.
Very satisfied and a great product too.
November 26, 2025
Reply from Impact Trophies & Medals
Dear Martine, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
Speedy delivery once again thank you
Speedy delivery once again thank you. Great quality trophies with perfect inscription plaques, thank you.
November 24, 2025
Reply from Impact Trophies & Medals
Dear Joan, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Really helpful and they arrived super…
Really helpful and they arrived super quick!
December 1, 2025
Unprompted review
Reply from Impact Trophies & Medals
Dear Matt, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellent service thank you
November 24, 2025
Reply from Impact Trophies & Medals
Dear Roger, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Outstanding Service and Professionalism — A True Partner!
We engaged this company to produce customised appreciation orders for a major alumni programme, and the experience was truly exceptional.
The entire process was managed with incredible skill, primarily thanks to the dedication of Bev Peck. Her level of professionalism and commitment was second to none, demonstrating grace and efficiency even when unforeseen logistical challenges arose. She ensured our project not only got back on track but was delivered flawlessly.
We are absolutely thrilled with the outcome and the superior quality of the service provided. We enthusiastically and without reservation highly recommend their services. We look forward to making them our exclusive partner for all our future programmes!
June 26, 2025
Reply from Impact Trophies & Medals
Dear Atiqur, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Really easy to order on the website
Really easy to order on the website. Constant communication on status of order and delivered on time. Would definitely order again
November 16, 2025
Reply from Impact Trophies & Medals
Dear Sue, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Louise, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Delivered on time.
Delivered on time.
Well packaged to prevent damage.
Quality glass trophies
November 21, 2025
Reply from Impact Trophies & Medals
Dear Ged, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Would not recommend
I ordered a trophy and an engraved name plate, and the whole experience has been extremely disappointing. The name plate was sent on the day it was needed, and the trophy didn’t arrive until the following day. When I chased for an update, I was initially told the items were simply sent separately, as though this was normal. Only later did they admit they had actually received the wrong trophy and had to request the correct one, which caused the delay.
I explained from the beginning how urgent the order was and asked to be kept updated, yet they chose not to tell me the truth and allowed the name plate to arrive without the trophy when it was required. This left me with no opportunity to find an alternative.
To make matters worse, they said they would only issue a refund if I returned the trophy at my own cost, despite the delay being entirely their fault. I don’t believe I should have to pay postage to fix their mistake. The customer service throughout has been poor.
I will not use this company again, and I would not recommend them to anyone.
December 11, 2025
Unprompted review
Reply from Impact Trophies & Medals
Dear Nicole, Thank you for your review. You placed your order on Friday evening at 9pm after our cut off for Wednesday express delivery. I advised you by email that delivery would be on Thursday. You then called me and I agreed to push the dispatch forward a day but advised that we could not guarantee delivery for Thursday as this was not in our lead time and this is the busiest time for Royal Mail and couriers. When we received the wrong award, I advised our warehouse to send the engraved plate out immediately and our warehouse sent the trophy out also on Tuesday via DPD for delivery on Wednesday. I have now obtained the tracking details which I can supply to you that DPD tried to deliver your award on Wednesday, but you were not there to receive delivery. They came back on Thursday when you signed for the trophy. An option would have been to refuse the parcel which would then be returned to us as you no longer needed the award. You asked for a refund and as per our terms, I asked you to return the award. I did not ask you to pay to return this item and I was waiting on you to confirm back to me by email that this was what you wanted to do. I would have then arranged to collect the award, and a full refund would be issued. If you would still like me to process this, please let me know. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Sharon, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Alison, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Helpful and efficient every time.
November 15, 2025
Reply from Impact Trophies & Medals
Dear John, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
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