In Demand Toys Reviews 

334
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordered items arrive extremely fast, are securely packaged, and consistently reach them in wonderful condition. People consistently appreciate the wide selection of highly competitive products and the remarkably helpful support provided by the friendly team. Buyers note that shopping online or visiting the physical store is always extremely pleasant, making it a top destination for toy collectors. Some reviewers were not happy with customer care, stating that emails regarding pre-orders went completely unanswered, requests for assistance were abruptly denied, and various communications stopped entirely.

What people talk about most

Product

Customers report widespread satisfaction regarding product variety and condition. Reviewers frequently... See more

Order

Reviewers highlight positive aspects of order consistency, praising fast shipping times, reasonable prices,... See more

Service

Customers consistently note positive experiences with service, highlighting rapid deliveries, competitive... See more

Customer service

Reviewers mention positive feedback about customer_service, consistently praising the prompt, polite, and... See more

Delivery service

Clients share positive opinions on delivery_service, consistently highlighting fast and prompt shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had a problem with these guys! They've always gone above and beyond! EG: I'd bought a high end figure from them and a part broke out the box, instead of asking me to send the whole figure back (... See more

Rated 5 out of 5 stars

In Demand are my first port of call for any action figures and I even check there first if there’s something nerdy outside of the toy market in case they happen to carry that too. Customer service is... See more

Rated 5 out of 5 stars

A fantastic company whether I’ve bought online or at MCM London. Always have received my preorders when they’ve come in to stock. Post really quickly as well. Whenever I’ve had a query I’ve had a resp... See more

Rated 5 out of 5 stars

Been shopping with ID Toys for years and I’ve always found them to be efficient and lovely to buy from. They’re great at keeping customers updated on any delays that are out of their hands on preorder... See more


Company details

  1. Toy Store

Written by the company

In Demand Toys are a UK based Action Figure toys store established in 2004. Specialising in collectable toys & figures from Star Wars, Transformers, Marvel Comics & Lots of other TV,Movie & Video Game franchises. We buy toy collections too!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

334 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(334)

81 reviews in the last 12 months

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Rated 1 out of 5 stars

I had shopped with ID since their Toyz…

I had shopped with ID since their Toyz and Gamez days but in recent years their service went downhill. Pre-orders would not be delivered and once I enquired about it I'd be told they forgot about my order and would have to wait till they had the item in stock again. When I would travel to their store to pick up orders during advertised opening hours they would be shut at random times, making it a wasted journey. They never seemed particularly bothered or apologetic so I closed my account with them and shop elsewhere. No point using them if they forget to ship my pre-orders and are never open for me to pick orders up myself.

June 22, 2021
Unprompted review
In Demand Toys logo

Reply from In Demand Toys

I am really sorry to read this. We have not altered our opening hours or closed early for 18 months, but when we did it will be due to a serious reason which could not be avoided. We often had days where just 1 member of staff would be in so if something happened with kids/family etc we had no option to close. If we knew this was going to happen we would always advertise it on social media.

I am not aware of anyone complaining about this but I am happy to discuss it if you contact us via the website. Either way, apologies for the inconvenience and disappointment you have had.

Rated 5 out of 5 stars

Always excellent

I have been using In Demand for some years now, and have never had a problem. Items arrive promptly and are well packaged. ID also work hard to stock difficult-to-find items.

June 15, 2021
Rated 3 out of 5 stars

Need to learn how to package items

Need to learn how to package items. Zero packaging is not good.

June 4, 2021
In Demand Toys logo

Reply from In Demand Toys

We have boxes made to prevent packaging waste. These are double walled and overlapping flaps to give extrememly solid packaging. There is always a chance a courier can damage a box but some padding will not prevent this.

Rated 5 out of 5 stars

Boglin Purchase

Bought a boglin. It arrived with a factory defect. Reported it to In Demand and they promptly sorted out a replacement. Cant fault the service and nice to see a business dealing with a hiccup efficiently. I'll definitely be using them again.

June 3, 2021
Rated 5 out of 5 stars

Pleasure to deal with

Good communication whenever I contacted them,kept me informed of any delays due to the pandemic,shipping when the product became available was quick,very happy with the service.

June 3, 2021

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