INFURN.com 

Read the reviews too late. Bought in October 2013. My fault for not purchasing with a credit card. Always read the TP reviews before purchase people.

Goods were ordered last August & never arrived & refund was promised but never happened.
I've read the blurb about Infurn going into liquidation but why is the website still functioning and taking orders???
Can Infurn promise to give a refund for this order?

après avoir commandé il y a 9 mois, et quelques relances de ma part voici en résumé ce qu'est Infurn , voici leur réponse finale :
Dear Customer
We apologise for any inconvenience caused to you in the past, especially since the beginning of May 2014 regarding your outstanding order.

Unfortunately infurn.com has suffered financial difficulties due to the loss of several business partners from February 2014 onwards.

Please be advised that the group of companies behind the web shop infurn.com have instructed UHY Hacker Young LLP (Turnaround and Recovery Specialists) to review the financial position of the group of companies.

Due to UHY Hacker Young LLP's review of the financial situation of the group and after discussions with them, it is apparent that the group of companies are insolvent and shall all be entering an insolvency process.

Due to the impending Liquidation of Infurn Limited, the service company of the group which ran the business of customer support, you were not informed of this situation. Infurn Limited ceased trading on 2 May 2014 as they were dependent on funding from the trading company of the group, Livingdesign SL.

We are in the process of instructing lawyers/insolvency experts in Spain with the assistance of UHY Hacker Young LLP to assist with the restructuring of Livingdesign SL.

However, in the meantime, it has been decided that a new operator, DSGN Sales and Support Facilities Limited will take over the web shop (Infurn.com) from 2 May 2014. The purpose of this company is to try to honour all existing customer orders, however at this stage we are unable to confirm our ability to do so.

This company shall not be taking over any of the liabilities of the Infurn.com group and cannot provide any guarantee on delivery times of orders.

We understand our customers? position but we kindly ask you to provide us with time in order to ascertain the level of outstanding orders and whether they can be fulfilled.

You shall be contacted soon with a further update.

Kind regards,
INFURN Group

En liquidation voir ci-dessous :
Dear Customer
We apologise for any inconvenience caused to you in the past, especially since the beginning of May 2014 regarding your outstanding order.
Unfortunately infurn.com has suffered financial difficulties due to the loss of several business partners from February 2014 onwards.
Please be advised that the group of companies behind the web shop infurn.com have instructed UHY Hacker Young LLP (Turnaround and Recovery Specialists) to review the financial position of the group of companies.
Due to UHY Hacker Young LLP's review of the financial situation of the group and after discussions with them, it is apparent that the group of companies are insolvent and shall all be entering an insolvency process.
Due to the impending Liquidation of Infurn Limited, the service company of the group which ran the business of customer support, you were not informed of this situation. Infurn Limited ceased trading on 2 May 2014 as they were dependent on funding from the trading company of the group, Livingdesign SL.
We are in the process of instructing lawyers/insolvency experts in Spain with the assistance of UHY Hacker Young LLP to assist with the restructuring of Livingdesign SL.
However, in the meantime, it has been decided that a new operator, DSGN Sales and Support Facilities Limited will take over the web shop (Infurn.com) from 2 May 2014. The purpose of this company is to try to honour all existing customer orders, however at this stage we are unable to confirm our ability to do so.
This company shall not be taking over any of the liabilities of the Infurn.com group and cannot provide any guarantee on delivery times of orders.
We understand our customers? position but we kindly ask you to provide us with time in order to ascertain the level of outstanding orders and whether they can be fulfilled.
You shall be contacted soon with a further update.
Kind regards,
INFURN Group

I posted the email that I was sent when my husband sent a 'Breach of Contract' letter to Infurn. The email is posted further down the chain, which states, Infurn have gone into liquidation. Husband also sent a recorded delivery letter to their HQ offices in London, as listed on their website and it was returned, stating that the company no longer is at that address!!

I looked through all the people complaining about Infurn, and came across a great guy (thank you Kevin) who put me in contact with the BBC, the journalist from Rip Off Britain. In the meantime another BBC journalist from BBC Radio 4, You and Yours interviewed me last week, along with other Infurn customers who have all experienced exactly what you have all gone through! The interviews will be broadcast next Thursday.

What I found out through all of my anxiety at dealing withInfurn and thinking our hard earned cash had gone for good, is that I if you had paid by credit card, your bank under the Section 75 Consumer Agreement Act 1974 are obliged to pay you back the money .. Long story look on Which.com .. Loads of really good advice and template letters to send to your bank. I'm really sorry to people who didn't pay using a credit card, I have no idea how you claim your money back and I know we paid just under £400 for our chair and I was really upset as that is a lot of money to most people.

The problem, however, still remains that Infurn are still operational and still taking people money .. How can you have gone into liquidation but still be running a website that actively takes orders and money from unsuspecting people such as the likes of you and me?

What Ombudsman do we all contact to outline the loophole of the Infurn scam .. We need to join together people and tackle this together .. Any ideas, greatly appreciated.

Regards
Emma

I ordered a serge mouille 3 arm light in august last year, delivery was scheduled for November, then December then February, then April, then May. Now they are in liquidation & have my money & I have no light.
They have poor customer service, I found out they were in administration when contacting them, again, about my delivery, they then sent an email about their administration. I am legally outwith the 120 days that I can claim back my money for paying with my debit card & will now have to wait and see if I can get any of my money back from insolvency firm. Absolutely livid. Do not trust this company

Hello,
Do you still want to deliver the chairs that I paid for?
I ordered 2 CHAIRS BLACK 182,46 EUR on the 13 TH MARCH 2014.
How is it possible that the site still allows to order?

Ruth Vanhoutte
Belgium

If you look at INFURNS homepage it seems that the ACTUAL company owning this site is DSGN Sales & Support Facilities Limited.

If you google THAT Company you get some information of the directors – and the number (hundreds) of companies they have had and closed - and always only one shareholder - check it out!

Dear Customer
We apologise for any inconvenience caused to you in the past, especially since the beginning of May 2014 regarding your outstanding order.

Unfortunately infurn.com has suffered financial difficulties due to the loss of several business partners from February 2014 onwards.

Please be advised that the group of companies behind the web shop infurn.com have instructed UHY Hacker Young LLP (Turnaround and Recovery Specialists) to review the financial position of the group of companies.

Due to UHY Hacker Young LLP's review of the financial situation of the group and after discussions with them, it is apparent that the group of companies are insolvent and shall all be entering an insolvency process.

Due to the impending Liquidation of Infurn Limited, the service company of the group which ran the business of customer support, you were not informed of this situation. Infurn Limited ceased trading on 2 May 2014 as they were dependent on funding from the trading company of the group, Livingdesign SL.

We are in the process of instructing lawyers/insolvency experts in Spain with the assistance of UHY Hacker Young LLP to assist with the restructuring of Livingdesign SL.

However, in the meantime, it has been decided that a new operator, DSGN Sales and Support Facilities Limited will take over the web shop (Infurn.com) from 2 May 2014. The purpose of this company is to try to honour all existing customer orders, however at this stage we are unable to confirm our ability to do so.

This company shall not be taking over any of the liabilities of the Infurn.com group and cannot provide any guarantee on delivery times of orders.

We understand our customers? position but we kindly ask you to provide us with time in order to ascertain the level of outstanding orders and whether they can be fulfilled.

You shall be contacted soon with a further update.

Kind regards,
INFURN Group

It seems that infurn.com is now insolvent. There is no indication if the follow up company will resolve pending orders.

Infurn.com scheint nun insolvent zu sein. Die Nachfolge Gesellschaft scheint die ausstehenden Bestellungen auch nicht zu liefern...

got this email today
--------
Dear Customer
We apologise for any inconvenience caused to you in the past, especially since the beginning of May 2014 regarding your outstanding order.

Unfortunately infurn.com has suffered financial difficulties due to the loss of several business partners from February 2014 onwards.

Please be advised that the group of companies behind the web shop infurn.com have instructed UHY Hacker Young LLP (Turnaround and Recovery Specialists) to review the financial position of the group of companies.

Due to UHY Hacker Young LLP's review of the financial situation of the group and after discussions with them, it is apparent that the group of companies are insolvent and shall all be entering an insolvency process.

Due to the impending Liquidation of Infurn Limited, the service company of the group which ran the business of customer support, you were not informed of this situation. Infurn Limited ceased trading on 2 May 2014 as they were dependent on funding from the trading company of the group, Livingdesign SL.

We are in the process of instructing lawyers/insolvency experts in Spain with the assistance of UHY Hacker Young LLP to assist with the restructuring of Livingdesign SL.

However, in the meantime, it has been decided that a new operator, DSGN Sales and Support Facilities Limited will take over the web shop (Infurn.com) from 2 May 2014. The purpose of this company is to try to honour all existing customer orders, however at this stage we are unable to confirm our ability to do so.

This company shall not be taking over any of the liabilities of the Infurn.com group and cannot provide any guarantee on delivery times of orders.

We understand our customers? position but we kindly ask you to provide us with time in order to ascertain the level of outstanding orders and whether they can be fulfilled.

You shall be contacted soon with a further update.

Kind regards,
INFURN Group
------

I emailed April 16th 2014 requesting a refund after 6 months of waiting and the delivery status having changed one more time but this time to ...
We would like to notify you that your order will unfortunately be delayed. Please accept our apologies for the inconvenience caused to you regarding this matter. If you require any further information please contact our Customer Support team by booking a callback request.
As I was trying to track my refund (without much hope as my email never got ackowledged)...I received the below email this morning....
So not very hopeful, but I find it really unacceptable that the webiste is still open for business...
Dear Customer
We apologise for any inconvenience caused to you in the past, especially since the beginning of May 2014 regarding your outstanding order.

Unfortunately infurn.com has suffered financial difficulties due to the loss of several business partners from February 2014 onwards.

Please be advised that the group of companies behind the web shop infurn.com have instructed UHY Hacker Young LLP (Turnaround and Recovery Specialists) to review the financial position of the group of companies.

Due to UHY Hacker Young LLP's review of the financial situation of the group and after discussions with them, it is apparent that the group of companies are insolvent and shall all be entering an insolvency process.

Due to the impending Liquidation of Infurn Limited, the service company of the group which ran the business of customer support, you were not informed of this situation. Infurn Limited ceased trading on 2 May 2014 as they were dependent on funding from the trading company of the group, Livingdesign SL.

We are in the process of instructing lawyers/insolvency experts in Spain with the assistance of UHY Hacker Young LLP to assist with the restructuring of Livingdesign SL.

However, in the meantime, it has been decided that a new operator, DSGN Sales and Support Facilities Limited will take over the web shop (Infurn.com) from 2 May 2014. The purpose of this company is to try to honour all existing customer orders, however at this stage we are unable to confirm our ability to do so.

This company shall not be taking over any of the liabilities of the Infurn.com group and cannot provide any guarantee on delivery times of orders.

We understand our customers? position but we kindly ask you to provide us with time in order to ascertain the level of outstanding orders and whether they can be fulfilled.

You shall be contacted soon with a further update.

Kind regards,
INFURN Group

Einige bestellten Möbel wurden erst nach einem Jahr geliefert und obwohl Infurn uns mehrmals die Rückzahlung des Kaufpreises für die bisher nicht gelieferten Möbel zusicherte haben wir keine Rückerstattung erhalten! Wir warten seit Herbst 2013 auf die Rückerstattung.
Some bought furniture was delivered only after a year and although Infurn repeatedly assured us the repayment of the purchase price for the furniture not delivered so far we have not received a refund! We have been waiting since the fall of 2013 on the refund.

The products they sell look amazing, that's what drew me in however ordered early in 2014 and when the order did not arrive in April, I chased it... it was delayed a further two weeks. I cancelled the order and was told I would have a refund in 30 days.
Have I been given a refund? No.
Have emailed again, If I do not get a refund I will see if I can ask my credit card company to get the money back if not I will contact the UK ECC

UK European Consumer Centre
Trading Standards Institute
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, Essex
SS15 6TH
Email Address:
ecc@tsi.org.uk

we ordered some chairs in february 2013, infurn couldn't deliver before august therefore we cancelled the order end of july. promisses where given for refund within 30 days. we had since then several contacts iin order to get our refund until now (end may 2014) without any results. I can only conclude that Infurn doesn't have any intentions to pay back the money they owe me.
regards P vd Sommen

Order date 19.11.2013 (CW 46)
Order amount501.83 USD
Method of paymentCredit card
Hans J. Wegner Shell Chair CH07
(Cashmere Grey) 749.00 USD Not shipped yet Week beginning: 2014-05-16.
Never anser my emails, and phone

I have never in my life felt this cheated. They are basically a fraud. DO NOT BUY ANYTHING FROM THEM! They called me back in the beginning when I asked for it. But now they don´t seem to give a rats ass about their customer. They took our money and after 22 weeks still no delivery. I am mad at myself for not checking this up before I ordered but it seemed nice. So stay away from this company. Please

Hi,
I have tried numerous times to contact your customer service department regarding my order that I placed and paid for on 14/10/13. It has been delayed a couple of times and I wasn't informed of this but found out when I went to check the account. I have just checked again and the expected delivery is still showing as 09/05/14 which I strongly suspect is not going to happen. You have already offered me the amusing discount off a further order - never going to happen. Have failed to reply to my emails asking to cancel the order. I am not entirely sure I want to start down the road of attemting to get a refund from you but am at a bit of a loss of what to do next.
I shall look forward to getting a response.
Jacqs

For stealing my money and lying to my face.

I canceled the order, they said they would do it within 30 days, 40 are gone and no money back and they don't even comply with calling me back based in their appointement scheme, nor answer my emails.

I believe a company like this should be out of the market!

I've ordred a floor-lamp at Infurn last spring. At first I was surpriced that Infurn withdraw the payment when I ordred - and not when the lamp was delivered as reliable companies would do.

As Infurn repeatedly delayed the delivery, I canceled the order in fall 2013.
I was told that they would transfer the payment back to my account within 30 days. It is now 6 month ago - and I still have not received the money. They do not reply emails, and there is no phonenumber, where I can contact them...

Therefore: Infurn is most likely a scam! DONT buy anything there!