While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the fast and prompt delivery, often noting items arrived on time and as estimated. Many consumers also appreciate the good value and fair prices, finding products to be as described and working well. Reviewers often highlight the ease of ordering and commend the good communication and service received. However, some customers also noted significant issues, particularly with ink cartridges being faulty, incompatible, or causing printer problems. People reported instances of products not working as expected, being empty, or having poor print quality. A few other people also felt that customer service was unhelpful regarding returns, replacements, or refunds for incorrect or faulty items. Additionally, some experienced problems with delivery, including delays, missing items, or issues attributed to couriers.

What people talk about most

Product

People report ambiguous experiences with product quality and compatibility. Many customers received faulty or... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and fast... See more

Price

Reviewers mention ambiguous feedback about price, with many praising the good and fair prices, often noting... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting prompt delivery and... See more

Quality

Customers had ambiguous experiences with quality, with many reporting issues with faulty or non-working... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Not what I was expecting but after requesting a refund I will get refunded. Their response to my email was very prompt though they hadnt returned my call after I left a voice message. Dont think I'll... See more

Rated 5 out of 5 stars

I ordered some oven bulbs via Amazon. They were cheaper than any others and included delivery in the price. The bulbs arrived by Royal Mail two days later. I fitted one without any problems and it wor... See more

Rated 5 out of 5 stars

High power LED bulbs that produce bright white daylight (6500K) are hard to find. Getting a 4-pack of Energiser branded bulbs at a good price was value for money. Delivery via the Post Office was re... See more

Rated 5 out of 5 stars

Really great product and fast delivery! I appreciate the helpful option for disposing of the old ink cartridge. Will definitely buy again.


3.3

Average

TrustScore 3.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(144)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible company!

Dreadful experience with this EBay seller in returning faulty goods and in finally obtaining a refund! Will never again purchase from this company.

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. Ordered an XL colour cartridge which ran out after 20 pages.
Customer services not interested in sending a replacement and said it must have been the way I'd set the printer.
Avoid like the plague.

September 18, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. Item sent was not as described. Refused to pay for return or provide a refund. Do not order from this company.

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

Ink jungle are spamming my email.

Ink jungle are spamming my email address. Despite numerous requests to be removed from their marketing they continue to send spam. Reputable companies don't send spam.

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

Not interested in customers after 6 months.

Read this before ordering from Inkjungle - Bought 2 HP 305XL cartridges (their refills) 3 November 2022. I wished to keep as spare cartridges for when originals ran out. This happened today, 25 July 2023, so fitted both black and tri-colour, much to my surprise they didn’t work. I contacted Inkjungle via eBay and asked for replacement set, reply from Kelly,” no guarantee after 6 months, can’t help you”. £25.95 down the drain. No more cartridges from Inkjungle for me.

July 25, 2023
Unprompted review
Rated 1 out of 5 stars

Inkjungle gave me misleading…

Inkjungle gave me misleading information on how to do a return. Kelly told me get a “proof of posting” receipt. I did that but when my return was “lost`’ my receipt was useless. My post office said I needed a tracking receipt. Kelly repeatedly refused my refund, a £174 order. I wish I had read the other reviews here before I did business with inkjungle. So many bad return experiences can’t be accidental. Does inkjungle deliberately “loose” returns?, deliberately give misinformation to refuse refunds? Bad company. Avoid them

July 11, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered on line

Ordered on line, wrong cartridges sent. so sent back to address on packaging. Phoned company several times and seemingly its my fault as they have a dedicated address for mistakes. Most unhelpful staff ever and to date not the slightest response and still out of pocket. Would not recommend anyone use this company ever.

January 8, 2023
Unprompted review
Rated 3 out of 5 stars

Impossible to claim discount offered

I have used Ink Jungle a few times. Delivery always prompt BUT what is disappointing is that they include a sticker with the ink cartridge stating there's a 5% discount if you use code LOYALTY on subsequent orders. The problem is there is nowhere to put code LOYALTY on their on-line order form! Bit of a con if you ask me!! "Here's a discount...but you can't have it!"

March 17, 2023
Unprompted review
Rated 1 out of 5 stars

Office beaver same fraudsters

Office beaver changed name to this company ! Fraudsters . Never posted me the ink and took money . Never showed proof of post , your are fraudsters !

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Always Great Service

Excellent prices, despatch happens very quickly and they have an excellent recycling service that benefits charity.
With a loyalty discount as well there's nowhere else I would go for ink cartridges.

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Ink without the stink!

Been using Ink Jungle for years now and always had a good experience even despite all the Royal Mail strikes. Plus they do a lot for charity which is more than their competition do.

November 22, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look