Amazing service, helpful going through my new insurance policy. High praises to Ian who helped get everything sorted fast.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was lovely to speak to a person I could understand and who spoke slowly enough for me to fully understand what she was saying. It made the whole transaction go so smoothly.
Company replied
David ,? Was very helpful and didn’t put me under any pressure.Insuring my car was easy . Everything was explained to me and any questions that I had were answered clearly.So that I could understand.... See more
Company replied
Excellent service easy to discuss my request with your staff and felt my needs were met with professional approach! thank you Noel
Company replied
Company details
About The Insurance Factory (Motor)
Written by the company
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Contact info
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, United Kingdom
- 0121 2963075.
- www.insurancefactory.co.uk
4.6
Excellent
4K reviews
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Excellent
Mike Lennard was the sales person with whom I had a pleasure talking to. he was very thorough in his questions and explanation's. There were several questions he was unable to answer, but Mike descissued my issues with his manager and got back to me with the answers. This gave me the assurance that I needed to proceed setting up the insurance. Having able to negotiate the premium was a great advantage for me.
July 5, 2024
Reply from The Insurance Factory (Motor)
Hi , Thanks for leaving us such a positive review. We will make sure your comments are passed on to the representative who dealt with your call. Many thanks, Insurance Factory.
Good and realy help full
July 10, 2024
Reply from The Insurance Factory (Motor)
Thanks for the review - we aim to please! Insurance Factory.
No one relishes the task of getting…
No one relishes the task of getting insurance quotes as it takes so long and costs have skyrocketed however these guys were able to quote a great price and it didn’t take half the time as usual. Thank you
July 1, 2024
Reply from The Insurance Factory (Motor)
Thanks for your review, it's always great to receive such positive feedback! Many thanks, Insurance factory.
Great service
Great service. Have used this insurance company for years now and always had clear and useful information. You can ask anything and they will answer very knowledgeable. Thank you
June 21, 2024
Reply from The Insurance Factory (Motor)
Thanks for such an excellent review! All the best, Insurance factory.
My renewal was dealt with very well and…
My renewal was dealt with very well and professionally
June 18, 2024
Reply from The Insurance Factory (Motor)
Thanks for taking the time to leave us such a positive review - many thanks! Insurance factory.
Very nice people
June 17, 2024
Reply from The Insurance Factory (Motor)
Thanks for the 5-stars! Best wishes, Insurance factory.
Very efficient
June 13, 2024
Reply from The Insurance Factory (Motor)
Thanks! Best wishes, Insurance factory.
Reply from The Insurance Factory (Motor)
Thanks for the review! All the best, Insurance factory.
Excellent service very friend and…
Excellent service very friend and helpful
Kept me up to date and informed throughout the process
June 10, 2024
Reply from The Insurance Factory (Motor)
Thanks for such an excellent review! All the best, Insurance factory.
Not enough notice
No renewal Documents arrived and had to send e-mail 1 week before it expired to find out where they were. Luckily got a phone call 2 days later and got it sorted. But it did put me in a bit of a panic.
May 31, 2024
Reply from The Insurance Factory (Motor)
Hi , Thanks for leaving us a review and for your comments. We will take your feedback on board and take a look at our processes. In the meantime, should you require any changes to your policy - or have any queries - our team are more than happy to help. All the best, Taxi Insurance.
Great follow up till issue was sorted.
May 21, 2024
Reply from The Insurance Factory (Motor)
Hi Chris - Thanks for the 5-stars! All the best, Insurance Factory.
Reply from The Insurance Factory (Motor)
Thanks for the 5-stars! Best wishes, Insurance factory.
Chris Bradford was very helpful and…
Chris Bradford was very helpful and kept the conversation clear and to the ;point and manged to safe me £400! Have been using Insurance Factory for 7 years now and will continue to use them
May 28, 2024
Reply from The Insurance Factory (Motor)
Thanks, for your excellent review! Best wishes, insurance Factory.
Reply from The Insurance Factory (Motor)
Thanks for such an excellent review! All the best, Insurance Factory.
Awful company. Slow claims & trying to avoid settling up!
Awful company. I've had a number of issues with these over the years - but the most recent was a TWO AND A HALF MONTH wait for a claim - and that was only after a complaint was made, followed by a further email chasing up my claim!! Then they try to wriggle out of payment, claiming that another excess deduction has to be taken because they claim my dog's Sickness/Diarrhoea is a separate issue to his ongoing allergy claim - even though his Sickness/Diarrhoea is caused BY THE ALLERGY!! (They also did this last year too).
DO NOT respond with your standard response of "We'll get a customer service representative to give you a call" - I am not interested. I have already made complaints - and nothing changes. I am taking this to the Financial Ombudsman Service instead.
May 22, 2024
Unprompted review
Reply from The Insurance Factory (Motor)
Hi,
We're deeply sorry for your experience. We know we did not meet your expectations and we're committed to making things right if we can. We take your feedback very seriously. and we're truly sorry to hear about your negative experience. I have sent this over to the correct department as this is for pet insurance, so can they can be aware of this. Again sorry for any inconvenience this may have caused and we hope we get this sorted for you as soon as possible. thank you. insurance factory.
Helpful staff easy to get staff to…
Helpful staff easy to get staff to respond to telephone calls
May 14, 2024
Reply from The Insurance Factory (Motor)
Thanks for the 5-stars! Best wishes, Insurance factory.
Reply from The Insurance Factory (Motor)
Thanks for the 5* review :) Insurance Factory.
Reply from The Insurance Factory (Motor)
Hi , Thanks for your great review - we will make sure to pass your comments on to the representative who dealt with your enquiry. Best wishes, Insurance factory.
The chap who dealt with me was very…
The chap who dealt with me was very polite. It was a painful process and took 50 minutes but I don’t blame the company I blame the regulators for forcing this ridiculous process on all of us.
May 8, 2024
Reply from The Insurance Factory (Motor)
Hi , Thanks for taking the time to leave us a review - we really appreciate all comments and feedback. Thanks again, Insurance factory.
The person I spoke to was helpful and…
The person I spoke to was helpful and courteous
April 29, 2024
Reply from The Insurance Factory (Motor)
Thanks for your 5 star review! All the best, Insurance factory.
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