Amazing service, helpful going through my new insurance policy. High praises to Ian who helped get everything sorted fast.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was lovely to speak to a person I could understand and who spoke slowly enough for me to fully understand what she was saying. It made the whole transaction go so smoothly.
Company replied
David ,? Was very helpful and didn’t put me under any pressure.Insuring my car was easy . Everything was explained to me and any questions that I had were answered clearly.So that I could understand.... See more
Company replied
Excellent service easy to discuss my request with your staff and felt my needs were met with professional approach! thank you Noel
Company replied
Company details
About The Insurance Factory (Motor)
Written by the company
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Contact info
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, United Kingdom
- 0121 2963075.
- www.insurancefactory.co.uk
4.6
Excellent
4K reviews
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Excellent customer care
Very helpful pleasant young man, who took his time explaining all necessary areas regarding the policy
September 6, 2024
Reply from The Insurance Factory (Motor)
We are so glad to hear that you had a positive experience. We appreciate you taking the time to share your feedback. Insurance Factory.
No personality call handler
Had been a customer for many years but two years ago due to financial restrictions had taken my car off the road, I thought that now was the time to re-insure and use the car again so rang insurance factory for a quote,the call handler sounded like a petulant school child totally not interested as he read out the terms and conditions before I'd had any kind of quote he said my details were no longer on the system without even looking his whole manner was so depressing I told him to forget it and I would go elsewhere.
September 5, 2024
Unprompted review
Reply from The Insurance Factory (Motor)
We understand your frustration with the recent experience you had with our call handler. We strive to provide excellent customer service and it's disappointing to hear that your interaction fell short of your expectations. We value your loyalty and appreciate your feedback. We will use this information to improve our customer service training and ensure our agents are equipped to provide a positive experience for all our customers. Insurance Factory.
Excellent advice and service
August 31, 2024
Reply from The Insurance Factory (Motor)
We appreciate your kind words and are glad to hear you had a positive experience. The Insurance Factory.
Insurance Factory review
I can honestly say Ian from insurance Factory saved me an absolute fortune on compound insurance after my car was police inpounded.
I was getting quotes of a thousand pound plus because of driving convictions, insurance Factory got me a quote of £767 which I took.
All the way through the process Ian explained everything with ease and was absolutely awesome 100% definitely recommend insurance Factory speak to Ian top guy.
August 30, 2024
Reply from The Insurance Factory (Motor)
We're so glad to hear that you had such a positive experience with Ian. It's wonderful to know that he was able to help you save money on your insurance and provide you with the support you needed. We appreciate your kind words and will be sure to pass them along to Ian. The Insurance Factory.
PREMIUM DOUBLED ON AUTO RENEW. BEWARE!!! ewal pet insurance premium…
My auto renewal pet insurance premium more than doubled on renewal.
My policy required me to pay the 1st £125, and then 10% of any claim, so even before doubling the premium represented poor value.
August 28, 2024
Unprompted review
Reply from The Insurance Factory (Motor)
Thank you for taking the time to leave a review, we take on board all feedback to ensure we provide the best possible service to our customers. We’re sorry that you feel let down and would like the opportunity to make things right. Please get in touch with us, where we will be happy to investigate this further. Many thanks.
Very good nice friendly man and he got…
Very good nice friendly man and he got me what I wanted thank you
August 20, 2024
Reply from The Insurance Factory (Motor)
We appreciate your kind words and are glad you had a positive experience. insurance Factory.
Reply from The Insurance Factory (Motor)
We're so glad to hear you had a positive experience. Thank you for your kind words! insurance Factory.
Chris Bradford made my experience very…
Chris Bradford made my experience very reassuring and was a nice guy to speak with. Top man👍
August 16, 2024
Reply from The Insurance Factory (Motor)
We're delighted to hear you had a positive experience. We appreciate your kind words about Chris. Insurance factory.
Thank you for giving good response from…
Thank you for giving good response from your team and you have lot off patience while talking the customer or Clint thank you so much
August 16, 2024
Reply from The Insurance Factory (Motor)
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are happy that our team was able to assist you. Insurance Factory.
The person i spoke to went above and…
The person i spoke to went above and beyond for me,he made getting my insurance easy. He was/is polite,pleasant,helpful,knowledgable and very patient,he is a credit to your company and made everything easy for me to understand,i can't thank him enough,i am now up and running with my new insurance policy.
August 14, 2024
Reply from The Insurance Factory (Motor)
We're so pleased to hear you had such a positive experience. We strive to provide excellent customer service and it's wonderful to know that our team member went above and beyond to make your insurance process smooth and easy. We'll be sure to share your feedback with them. Taxi insurer.
Was sent paper policy as l requested instead of struggling to find policy information through a portal!! So l appreciate that.
Was sent paper policy
August 2, 2024
Reply from The Insurance Factory (Motor)
Thanks for the review - we aim to please! Insurance Factory.
The phone call was quick and easy
The phone call was quick and easy. The gent talked me through questions I wanted answering.
He was very friendly and professional.
August 5, 2024
Reply from The Insurance Factory (Motor)
Thanks for such an excellent review! All the best, Insurance Factory.
Thank you very much
Great people and friendly also very helpful. Thank you very much for the policy provided.
August 2, 2024
Reply from The Insurance Factory (Motor)
Thanks for your review Stelica - we're really happy to hear you were pleased with your service and price. All the best, Insurance Factory.
Reply from The Insurance Factory (Motor)
Thanks for your review! Best wishes, Insurance factory.
Reply from The Insurance Factory (Motor)
Hi - Thanks for the 5-stars! All the best, Insurance factory.
Chris was very helpful very easy to…
Chris was very helpful very easy to understand and explained everything thoroughly and very clearly
July 25, 2024
Reply from The Insurance Factory (Motor)
Thank you for your review - all comments are really appreciated. Best wishes, Insurance factory.
Reply from The Insurance Factory (Motor)
Thanks :) All the best, insurance factory.
Very quick response absolutely …
Very quick response absolutely wonderful easy explanation of insurance offer but very expensive
July 15, 2024
Reply from The Insurance Factory (Motor)
Hi , Thanks for taking the time to leave us a review - we really appreciate all comments and feedback. Thanks again, insurance factory.
Ian was very helpful and explained…
Ian was very helpful and explained everything understandable,I look forward to carrying on my policy with the insurance factory. Once again thankyou.
July 16, 2024
Reply from The Insurance Factory (Motor)
Thanks for leaving us a 5-star review, we really appreciate it. Please do get in touch if you ever need anything! All the best, Insurance factory.
Reply from The Insurance Factory (Motor)
Thanks for the excellent review! Best wishes, Insurance factory.
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