intuECO Ltd Reviews 

156
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being polite, friendly, and hardworking, often going the extra mile to complete tasks efficiently. Many appreciated being kept well-informed throughout the process, from initial checks to project completion. People were impressed with the helpful service and smooth experience, often recommending the company. However, some customers noted significant difficulties making contact, reporting ignored communications and a lack of responsiveness. A few reviewers also experienced issues with unfinished work or damages to their property, causing prolonged inconvenience and leading to complaints about poor after-sales support, with some feeling abandoned.

What people talk about most

Service

Consumers find service to be ambiguous, with many reviewers reporting excellent experiences, praising the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting fantastic, helpful,... See more

Customer communications

People report ambiguous experiences with contact, with many expressing significant frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All the staff were polite and friendly, arrived on time and worked solidly.. They kept us informed through the job as to what they were doing. Apparently our loft space is very low which made worki... See more

Company replied

Rated 4 out of 5 stars

On behalf of my parents Company arrived on time and started the works. Drained existing system and removed appliances. The layout of the house presented problems which they overcame. They worked ful... See more

Rated 4 out of 5 stars

Though the installation was delayed by a day, we were kept informed and once work had started, it was completed quickly and efficiently and neatly, given the difficult layout of my property. my only i... See more

Rated 4 out of 5 stars

We would like to take this opportunity to rate IntuEco from Leon calling at the house to say we were eligible, to the loft installation, trickle vents, extraction fans and new boiler installations. Ev... See more


Company details

  1. Insulation Contractor
  2. Boiler and Heating Service

Written by the company

The team at intuECO have been working in ECO/CERT for over 16 years, meaning we have extensive experience in helping thousands of customers access energy efficiency grants, from loft insulation to full central heating systems. ​ Since ECO4 was launched in July 2022, we're proud to have helped out over 8000 households upgrade their heating and insulation in their properties. We pride ourselves at always putting our customers at the forefront of what we do, ensuring customer satisfaction each and every time. We are a Trustmark registered installation company, where you will be issued with a Trustmark certificate and Qualitymark insurance backed guarantee upon completion.


Contact info

3.9

Great

TrustScore 4 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(156)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are so Impressed with the excellent…

We are so Impressed with the excellent service we have received from IntuECO Ltd. From start to finish they have been excellent. Owen Oxley saw as he was passing our house we had a over 20 year Old Boiler. We never get sucked in by doorstep advice but Owen knew what he was talking about an sorted us from start to finish !! We certainly recommend this company especially Owen we are well impressed, we would have never thought we would be eligible for a free Boiler an having our loft re insulated! But thanks to Owen he sussed my husband having Asthma made us Eligible . We are so gratefull as we have had Excellent Service Brilliant new Combi Boiler new settings on our radiaters & loft insulation all FREE !!!

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Alan from intueco called at my house…

Alan from intueco called at my house and explained I could be eligible for boiler replacement due to medical condition. I couldn't believe it at first, but everything was above board so I went along with it. First day they removed the old loft insulation and replaced with new, they installed extractor fan in bathroom and trickle vents in all the windows. Day 2 Saqib and Rikki the gas engineers arrived, the replaced my old boiler and relocated it, put new thermostats on all rads. They worked from 9.15am and left at 10.30pm to make sure everything was done, they worked so hard and didn't leave any mess, I cannot thank them enough for what they did for me. Also thank you to intoEco.

September 26, 2025
Unprompted review
Rated 4 out of 5 stars

Replacement boiler and radiators

On behalf of my parents
Company arrived on time and started the works. Drained existing system and removed appliances. The layout of the house presented problems which they overcame. They worked full days and on one occasion stayed late to finish what they were doing. There were one or two issues that as a former tradesman were not finished correctly. The 22mm pipe from the cylinder was left 8 inches above floor level resulting in it having to be boxed in. I would like to make a special thanks to Lucy for her clear explanations of the system and what was going to be involved which persuaded me to accept the upgrade.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Guy from INTUECO knocked on my door and…

Guy from INTUECO knocked on my door and explained I may be eligible for for some home improvements through a government scheme. I sent him on his way cos you don’t get nothing for free. I googled it and it seemed like it may to be legit. I called him up and we had a chat. A few photos and some information to send over and the next thing I know I have an assessor here, followed by roof insulation, followed by new extractor fans and finally a brand new combi boiler. I am still a little bit in shock to be honest. From The initials guy, Owen, that came to see me, the assessor and all the tradesmen have been absolutely brilliant. Took about 2 months from start to finish. If they knock on your door give it a change you never know what you might be entitled too!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Shabz & team

What can I say just had Shabz and team from fast gas to install our new boiler and remove the old back boiler
They where here doing nonstop work cleaning up after themselves every step of the way and worked late so we wouldn’t be left without hot water these guys deserve a medal they went above and beyond from the minute they turned up to going home

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recommend this company.

Thank you to all the teams at intuECO Ltd for providing me with a new boiler and thermostats, loft insulation and extractor fan. I didn't think that I would qualify for help but thanks to Lucy my application was successful. Everything happened very quickly. Thanks too to Carl who was amazing. He kept me updated throughout the boiler installation process. His team were so nice, polite and professional. All the work was carried out to my satisfaction and I would recommend intuECO Ltd in the future.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Was sceptical at first as we had been…

Was sceptical at first as we had been offered this government scheme through Wantak and it never materialised. But we had new boiler, extraction fans and loft insultation through this firm and wow their service was first class, workmen were brilliant, efficient and very genuine nice people. Absolutely fantastic service.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Professional Job

Had a new boiler fitted through Intueco , was sceptical at first (don't get anything for free and all that !!!) However all the tradesman were top notch and treated our home with such respect and the quality of finish and care was outstanding. Thankyou and best of all we didn't pay a penny - Thanks everyone involved

July 1, 2025
Unprompted review
intuECO Ltd logo

Reply from intuECO Ltd

Hi Wayne! Thank you so much for taking the time to review the service you have received from Intueco. I will pass on your thanks to all involved and don't forget to recommend us to any friends and family.

Intueco LTD

Rated 1 out of 5 stars

Worst Company I have dealt with. AVOID

Avoid these charlatans. Once you have agreed for them to do the work they do not respond to complaints, maybe other than a follow up from a receptionist. This is a fair and accurate review.

May 24, 2025
Unprompted review
intuECO Ltd logo

Reply from intuECO Ltd

Hi, thank you for your review. We are extremely sorry to hear that you have had issues that have not been resolved yet. Please could you email hello@intueco.co.uk with the details of your issue's and we will get this escalated.

Intueco LTD

Rated 5 out of 5 stars

Wonderful job

Wonderful job, heating installed in two days. Very polite engineer’s.

June 16, 2025
Unprompted review
intuECO Ltd logo

Reply from intuECO Ltd

Hi! Thank you for taking the time to write your review. We thoroughly appreciate your positive words and will pass on to all involved in your project. Thank you again.

Intueco LTD

Rated 1 out of 5 stars

Cowboys offering free grants

Replied to comment but failed to respond! Intitial cavity work was ok, nice guys and work was very good. 2nd cold call you need window vents and extractor fans. The electrician was spot on again SADLY the window vent fitter didn't have much of a clue and broke 1 window and left the rest in bad shape. Promised to fix said window but never returned, I'll also add intueco admin lady took the info and again the call never arrived. Free that costs more than you save AVOID

November 4, 2024
Unprompted review
intuECO Ltd logo

Reply from intuECO Ltd

Hi! Thank you for taking the time to leave your review and we are disappointed to hear of your negative experience. Could you please email hello@intueco.co.uk providing all of the details of your complaint including your full address.

Intueco LTD

Rated 5 out of 5 stars

I have been looking for an opportunity…

I have been looking for an opportunity to rate this great company. They got our boiler fixed as fast as possible. They are the best. I never believed it was going to happen that fast. The staff are reliable, efficient, and professional in their job. I am using this medium to thank you for putting a smile on our faces. Your neat and quality job can't be overlooked. Thank you to all the whole team. You are the best . Cheers. Kemi

June 11, 2025
Unprompted review
intuECO Ltd logo

Reply from intuECO Ltd

Hi! Thank you for takin the time to leave your review. We are glad to hear that everything from start to finish was smooth and quick! Please recommend us to family and friends who you think would benefit from the scheme.

Intueco LTD

Rated 5 out of 5 stars

I highly recommend this company!

I highly recommend this company for loft insulation and heating controls. We had Gareth Bower knock on the door to tell us about the free loft insulation and heating controls we could receive. His explanation made us feel at ease & very confident in what we was getting into. I want to give a massive thank you to Gareth, he made our experience amazing and easy! We also got two years guarantee which gives us peace of mind.

If you’re thinking about getting loft insulation or heating controls such as hive, I would definitely recommend getting in touch with intueco!

February 20, 2025
Unprompted review
intuECO Ltd logo

Reply from intuECO Ltd

Hi! Thank you for taking the time to leave such a glowing review of our company! Gareth has worked with Intueco for quite some time now and we feel he is a great asset to the business. We will pass on your lovely feedback to Gareth. Don't forget to recommend us to any family and friends that we can help.

Intueco LTD

Rated 5 out of 5 stars

Gareth Bower @ IntuECO Ltd

We had an advisor Gareth bower call to my house to let me know about government grants that we would be entitled to for Free. Wasn't too sure at the time but we had our boiler replaced,loft insulation done through IntuEco Ltd and didn't cost us a penny. It was all free like he said it would be, I just want to say a massive thank you to the company and Gareth for letting us know about this. Gareth was very professional and respectful Thank you again , amazing job done .

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

It's been almost 3 months that your…

It's been almost 3 months that your company put extractor fans in my bathroom and kitchen . The contractor arrived without a ladder and had to keep stopping work to go to screwfix to get drill bits. The contractor arrived completely unprepared. They walked through my house without covering on their boots walked dust everywhere. Nothing was covered in my kitchen or bathroom and dust found it's way into food cupboards etc. I've phoned up too many times to get them to put a cover
on the outside wall 2nd floor where the bathroom fan was installed. Promised many times someone will phone and never have. I am disgusted with the way we've been treated as an elderly couple late 70s.
Still waiting for completion of work.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Intueco boiler fitting

Great company they sorted a new boiler ,extraction ,and loft insulation out for me fast and eficiently under a government scheme .Carnt thank them enough .Gareth one of their representatives was so helpful and went above and beyond to sort it all out ,nothing was to much trouble
Thankyou to all at intueco

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great install

Great install, all jobs was complete to a high standard, very tidy explained the whole process throughout all trades that attended

May 24, 2025
Unprompted review

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