All the staff were polite and friendly, arrived on time and worked solidly.. They kept us informed through the job as to what they were doing. Apparently our loft space is very low which made worki... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On behalf of my parents Company arrived on time and started the works. Drained existing system and removed appliances. The layout of the house presented problems which they overcame. They worked ful... See more
Though the installation was delayed by a day, we were kept informed and once work had started, it was completed quickly and efficiently and neatly, given the difficult layout of my property. my only i... See more
We would like to take this opportunity to rate IntuEco from Leon calling at the house to say we were eligible, to the loft installation, trickle vents, extraction fans and new boiler installations. Ev... See more
Company details
Written by the company
The team at intuECO have been working in ECO/CERT for over 16 years, meaning we have extensive experience in helping thousands of customers access energy efficiency grants, from loft insulation to full central heating systems. Since ECO4 was launched in July 2022, we're proud to have helped out over 8000 households upgrade their heating and insulation in their properties. We pride ourselves at always putting our customers at the forefront of what we do, ensuring customer satisfaction each and every time. We are a Trustmark registered installation company, where you will be issued with a Trustmark certificate and Qualitymark insurance backed guarantee upon completion.
Contact info
25B Napier Court, S43 4PZ, Chesterfield, United Kingdom
- 0115 822 5022
- letstalk@intueco.co.uk
- www.intueco.co.uk
3.9
Great
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
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Your guys and girls
All the people who came to my house from Jonas, the surveyors, the ladies in the office, the loft insulation guys and the trickle vent guys were very personable, helpful and efficient and friendly.
September 27, 2024
Unprompted review
Reply from intuECO Ltd
Dear Pamela,
Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. Our team works hard to ensure every visit is exceptional, and it’s wonderful to know we hit the mark for you.
Great experience turned up when they…
Great experience turned up when they said they would and were friendly and efficient.
October 28, 2024
Unprompted review
Reply from intuECO Ltd
Dear Kelly,
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.
They just kocked on the door and got it done
It is hard to trust anyone who knocks on your door and offers anything for free. However that was all very true. I knew of ECO4 grants and I knew of these things being around.
The whole process was easy, people rang up, promised a time, did a job and it all just worked too well.
The people who did the work were faultless, turned up on time, got the job done and did it so well and professionally.
It is hard to imagine how good this all was.
Insulation, extract fans and the roofer because I am in a conservation area not allowing holes in walls.
WOW!
November 19, 2024
Unprompted review
Reply from intuECO Ltd
Dear David,
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Cavity wall insulation.
Had cavity wall insulation installed. From survey to completion all happened as and when they said it would. Great service.
November 14, 2024
Unprompted review
Reply from intuECO Ltd
Dear Christopher,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you had such a positive experience with Intueco. It means so much to us that you took the time to share your thoughts.
House insulation upgrade
From the initial survey to the installation of loft insulation, thermostatic radiator valves, window trickle vents and bathroom extractor fan - everything went smoothly and quickly.
The house already seems warmer after only a couple of days. I'm very impressed with every aspect of the job.
Well done to everyone involved.
I'd definitely recommend Intueco.
November 21, 2024
Unprompted review
Reply from intuECO Ltd
Dear Dave,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you had such a positive experience with Intueco. It means so much to us that you took the time to share your thoughts.
Your feedback is incredibly motivating for our team and reinforces our commitment to providing the best for our customers. If there’s ever anything we can do to make your next experience even better, please don’t hesitate to let us know.
The process was quick and professional…
The process was quick and professional throughout not sure why photos of my whole house was necessary when installing loft insulation but no issues throughout
November 12, 2024
Unprompted review
Reply from intuECO Ltd
Dear Paul,
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Professional throughout
I have absolutely no complaints, they phoned when they said they would, came out when they said they would, they were on time and friendly, cleared up after themselves and did what they said they would! Professional from start to finish!
November 14, 2024
Unprompted review
Reply from intuECO Ltd
Dear Ted,
Thank you so much for your kind words and for sharing your experience with us. Hearing this truly means the world to our team.
Your feedback is not only incredibly encouraging but also a reminder of why we do what we do. We’re so glad we could make your experience a great one, and we’re excited to continue exceeding your expectations in the future!
If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thank you again for your amazing support!
Great services
Great services from initial contact, a lovely guy really helpful and informative. To Installation team polite and did an amazing job, cleaned up and you couldn't tell they had been, amazing. Also the extra job we need ed doing with the chimney repair by Rodger as great.
November 6, 2024
Unprompted review
Reply from intuECO Ltd
Good Morning Kerry,
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.
If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!
Excellent
Excellent, courteous and friendly.
Did a perfect job.
Thank you
Kind regards
November 21, 2024
Unprompted review
Reply from intuECO Ltd
Dear Jignesh,
Thank you so much for your kind words and for sharing your experience with us. Hearing this truly means the world to our team.
Your feedback is not only incredibly encouraging but also a reminder of why we do what we do. We’re so glad we could make your experience a great one, and we’re excited to continue exceeding your expectations in the future!
If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thank you again for your amazing support!
Had trouble with the boiler but we got…
Had trouble with the boiler but we got a new one put in next day thank you so much
November 15, 2024
Unprompted review
Reply from intuECO Ltd
Dear Anne,
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Just had a new boiler installed by Mohammed Bilal & Gabriel
Just had a new boiler installed by Mohammed Bilal and Gabriel, just wanted to say they did a fantastic job, cleaned up and stayed late to finish it all off and get the boiler working all in one day.
Great job guys.
November 4, 2024
Unprompted review
Reply from intuECO Ltd
Dear Simon,
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Absolute jokers and fiasco
Absolute jokers and fiasco - had a lovely salesman Jeremy come round to sell us cavity wall insulation via a government grant. We submit an application including a wealth of my personal medical history beginning of May. Two weeks later their surveyor comes and writes up the house and says no problem we can progress the application (I think they did commit slight fraud as I had carpet freshly laid the day before and I said I would not allow them to put ladders directly on it with no wood etc to not dent or damage the underlay/carpet and they said they could submit the application using someone else’s loft photos). By the end of July we still haven’t heard anything from this company despite calls voicemails and an email. The salesman gets back involved and says he will have a look. Fast forward to September and finally we get told processes haven’t been followed and in fact our application was with the boiler installation side and not cavity wall. We then FINALLY get an appointment now in November for the sub contractors to turn up on the day to do the job and they tell me they can’t do it because they need to stand on my neighbour’s rotten rickety shed roof and obviously can’t - when have you ever heard of a tradesperson putting ladders ontop of a wooden garden shed roof with health and safety???? (I did raise this with intueco and they had no issues their subcontractors representing their company doing this as it was their choice as subcontractors to do so) . I complained to the company office this should never have been progressed and pilot holes drilled into my house when the surveyor first visited and the shed was in situ at that time! I have followed their processes had their people in and his response was “yeah”. Absolute waste of time and caused damage to my house with the pilot holes for no reason. Jokers I would seriously avoid
November 7, 2024
Unprompted review
Reply from intuECO Ltd
Dear Vicki,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us was not as expected. We strive to provide excellent service, and it’s clear we missed the mark with yourself.
We would love the opportunity to learn more about what happened and see how we can make things right. Please feel free to reach out to us directly so we can address your concerns and work towards a solution.
We value your feedback and hope to have the chance to improve your experience with us in the future.
Great service and bills reduced
Great service and very happy with the new boiler and loft insulation which have saved alot of money on our household bills. Would recommend. 👍
March 31, 2024
Unprompted review
Reply from intuECO Ltd
Dear Amanda,
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.
If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!
Owen was really helpful with good…
Owen was really helpful with good follow up.
Pleased with the boiler etc although there were some problems with getting the right equipment to do the job. Little communication with the workforce so some problems arose with the job taking longer than expected. Begun Jan, completed Feb.
We didn’t realise until months later when we needed our suitcases from the loft that insulation had been put over the boarded section and everything we stored in the loft was pushed to the far side. I had to crawl over the insulation to retrieve suitcases when we went on holiday and there are still more things to retrieve from there. There was no excuse for this as we were in the house the whole time and they could have just asked us to remove things. We didn’t realise they would insulate the area that was boarded.
I am 75 years old and this isn’t an easy task.
January 29, 2024
Unprompted review
Reply from intuECO Ltd
Dear Jennifer,
Thank you for taking the time to share your feedback. We’re glad to hear that aspects of your experience were positive, but we also understand that we didn’t fully meet your expectations in some areas. Your insights are important to us, and we’ll be reviewing your comments carefully to ensure we continue to improve.
If you have any specific suggestions or if there’s anything we can do to enhance your next visit, please don’t hesitate to reach out to us directly.
New boiler
Brilliant service from all involved couldn’t have asked for better
October 29, 2024
Unprompted review
Reply from intuECO Ltd
Dear Elizabeth,
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.
If there’s anything else we can do for you, please don’t hesitate to reach out.
I hope you see this Ibby
IBBY informed us that we qualify for funding for our boiler and loft, explaining everything in detail We’ve had our survey completed after 2 weeks.
looking forward for the installation date as waiting for INTUECO giving us a date. Any questions I had, he answered right away at the door before he left, and he even provided a leaflet with his contact details in case I have any further questions in the future.
Funny Ibby made my daughter smile by giving her a chocolate 😂👀
Thanks good luck
October 10, 2024
Unprompted review
Reply from intuECO Ltd
Dear Emilia,
Thank you so much for your kind words and for sharing your experience with us. Hearing this truly means the world to our team.
Your feedback is not only incredibly encouraging but also a reminder of why we do what we do. We’re so glad we could make your experience a great one, and we’re excited to continue exceeding your expectations in the future!
If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thank you again for your amazing support!
Explained in details by IBBY
Ibrahim Zahid
Saturday evening knocked on my door whilst I was having dinner with my mrs, usually don’t listen to anyone at the door just don’t trust people usually. Explained everything in detail about my loft as it was insulated in the past 8-10 years ago. Told me we would qualify through the NHS as I have high blood pressure. Explained to me also that I would get heating controls check out which was fab as they’ve been really poor in the past few months.
Survey was completed after a week but thank you Ibrahim truly saved us a lot of money. It’s completely for free
Can’t wait for the installation day as our energy bills increased so much in the past years too.
Good luck in the future Ibrahim
Thanks to INTUECO for funding it to venerable people
October 12, 2024
Unprompted review
Reply from intuECO Ltd
Good Morning Safin,
Thank you so much for taking the time to leave us such a wonderful review! We’re thrilled to hear you had a great experience, and your kind words truly mean the world to us. Your support inspires us to keep delivering the best service possible.
Looking forward to serving you again!
Very satisfying with intueco would…
Very satisfying with intueco would recommend this company to anyone who is interested in having a boiler fitted
August 9, 2024
Unprompted review
Reply from intuECO Ltd
Good Morning Elrick,
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.
If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!
Owen was a real help
Owen was a real help, explained everything nothing too much trouble for him. Work completed to a high standard would highly recommend
August 22, 2024
Unprompted review
Reply from intuECO Ltd
Thank you for your kind review! We’re thrilled to hear you had a great experience with Intueco
Great professional service
Polite and respectful did a great job would recommend to all l know
Cleared up after job was completed
June 24, 2024
Unprompted review
Reply from intuECO Ltd
Good Afternoon Kenneth,
Thank you for taking the take to leave us a review, we really appreciate this. Looking forward to seeing you in the future.
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