IrishAutoParts Reviews 

101
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing experience!!!! I nave ordered the wrong part for my car , when I contacted the customer care they were very helpful and sorted out the right part for me I got a very quick refund and purchase... See more

Rated 1 out of 5 stars

I received a can used. Was rusted at bottom did not have the extension piece to spray hard to reach places. Was not the can shown on site at all. Contacted support was told I had to drive miles for a... See more

Rated 5 out of 5 stars

found them on the internet rang them about oil for my car they gave me the wright oil very friendly call over the shop looks amazing

Rated 5 out of 5 stars

They had the item i needed fast and was shipped out quickly no problem will definitely be ordering more products in the future .

Company details

  1. Vehicles & Transportation

Information provided by various external sources

We sell the complete range of car parts and accessories to the public and trade. If we have the part you need in stock, we can guarantee next working day delivery. You can contact us on 01-2542820.


Contact info

4.0

Great

TrustScore 4 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(101)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service.

I ordered a set of brake discs and pads which were wrong. (My error). Irish Auto Parts took them back with no quibbling and paid the return postage. The correct parts arrived before I'd shipped the returns.
They couldn't have been more helpful on the phone and every order I've made so far has arrived within a day.
Great website and a quality service.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

Irish Auto parts , based in Clonee... After my car failed an NCT , I needed support from IAP to replace parts on my car. I went to IAP in Clonee, and did they make sure I had the correct and accurate parts for my make of car. They went out of there way , and I knew that as soon as I approached the counter. I visited 3 times over October , and each visit , 'what can I do for you'...Fair to be fair , the guys behind the counter made sure I got everything... I passed my NCT yesterday evening, so thanks to the guys at IAP in Clonee.... I gave them 5 stars because they went the extra mile. (this is a true story of my experience) , thank you so much , Greg

October 30, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely desperate to deal with…

Absolutely desperate to deal with ordered parts for a car I was repairing as it says 1-2 days from dispatch I expected if ordered at beginning of wk they would dispatch next day or 2 days tops I'm only 1 hours drive from wer ther based. End of wk I rang they didn't have parts in stock but took payment was told they would ship Friday with a cheaper aftermarket alternative not blue print which I ordered , I agreed was told Monday rang Monday after not receiving again and now Wednesday I rang back and no one knows anything and still not shipped won't deal with them again I order a lot of parts and it would have been quicker and chepaer ordering from Germany or France than 1 county away from me in ireland

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

Never ever again!

Order was incomplete. After contacting customer support I was offered a redelivery of missing parts which I accepted but never got. All other attempts to contact the seller failed as there was no response. Ghosting a customer doesn't fix anything!

June 2, 2024
Unprompted review
Rated 1 out of 5 stars

They call me yesterday about the…

They call me yesterday about the review... after i finish the conversation straight away an email from them you order was shipped...they said on phone to me the order was delivered ...they lied me .. the tracking number was not on my name ... didn't recive anything ...avoid them on any circumstances!!!!
Made the order Monday today is Friday and no sign of my order
My worst experience ever!!!!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I bought an item for my car and waited about 6 weeks to install it. Turns out it didn't fit. I sent an email moaning about the product but accepting that a refund would not be possible after so long.
They immediately replied and offered me a free postage return label and a refund, along with an apology.
I will certainly be returning as a customer.
Maybe sometimes they receive misinformation about products and inadvertantly pass this to their customers, it's a common thing in the auto parts industry. But they are willing to rectify the mistake. Their customer service is responsive, polite, diligent, empathetic, apologetic. They are concise and polite.
I highly recommend this business.

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

Wouldn’t trust buying from them ever…

Wouldn’t trust buying from them ever again, my order was delivered within 24 hours which is great but this order was incomplete and now they are just ignoring every way I try to contact them… no goods and no money… proper bunch of scammers…

January 19, 2024
Unprompted review
Rated 1 out of 5 stars

Never got a refund

Returned the item as they advised in an email, sent it by post as it was online order from another county, but never got a refund, and couldn't reach anyone by phone or email again, they stopped responding. The item was not broken or anything like that, just wrong size. I only took it out of the box and put it back in.

October 23, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID TO BUY ANYTHING FROM THEM

Before our purchase we didn't know we follow their bunch of lies website which says delivery will take 1-2 working days (we are the same area Dublin) We purchased one their items on monday and now we have thrusday and still have nothing from them. They say they will send it up with courier company (which might be way faster) now we are find out they send it with standard postage!!! AVOID TO BUY ANYTHING FROM THEM unless you LIKE WASTE YOUR TIME AND MONEY !!!! NEVER AGAIN!!!!! WHAT MAKES THEM TO MAKE SO SLOW DELIVERY EVEN WE ARE THE SAME AREA FEW KILOMETERS AWAY FROM EACH OTHER!!!! TIMEWASTERS !!!!!

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

I received the week a go

I received the week a go. The goods I ordered do not match what I received. instead of an oil filter, I got a fuel filter for VW crafter. in the package there was a part with the number UFI - 24.144.00 instead of UFI - 25.144.00

October 27, 2023
Unprompted review
Rated 1 out of 5 stars

No customer support

Ordered a lambda sensor from their website that didn't fit, even though I had entered the car registration on the site. I have emailed them twice now to exchange or return and they won't reply. 100 euro down so one star. Good luck lads.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Click and collect was brilliant

Click and collect was brilliant, got a last minute appointment with mechanic and rang few parts shops, these lads had the parts I needed in the shop for me in just two hours as promised and my car was sorted that day. Will definitely return for future purchases!

September 15, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look