I See Me! Reviews 

121
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the personalized books as delightful, beautiful, and perfect gifts. Many highlight the exceptional quality of the product, including the paper, cover, and overall craftsmanship. Customers appreciate the engaging stories and gorgeous, colourful illustrations, noting how well names are integrated for a truly custom feel. People frequently mention that children love these books, making them cherished keepsakes that exceed expectations. However, some customers also noted significant issues with delivery, including lost articles and a lack of reliable tracking information. Several people reported that their orders did not arrive within the stated shipping times, causing disappointment, particularly for gifts.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing delight over the personalized... See more

Quality

People report positive experiences with quality, often describing the books as beautiful, well-written, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising surprisingly fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The book is absolutely delightful. Beautiful story, gorgeous, colourful pictures and the quality of the book itself is superb. The only downside would be the price, but it’s a baby keepsake and the... See more

Company replied

Rated 5 out of 5 stars

The “Goodnight Little Me” book is my go-to first birthday present. Both the storyline and illustrations are beautiful. My son loves his, and so does everyone we have gifted it to. Fast shipping too. H... See more

Company replied

Rated 5 out of 5 stars

I’ve just received a personalised book for my grand daughter’s birthday I was so impressed wasn’t sure what to expect as I haven’t dealt with your company before Totally recommend your books to all

Company replied

Rated 5 out of 5 stars

Thank you for a quality product that our grandaughter just loves, she reads it everyday. Uploading the photographs was very simple. The story line, images and text creates a very personal touch. Deliv... See more

Company replied


Company details

Written by the company

Welcome to I See Me! where we provide the highest quality, most personalised children's books available. We opened for business in May of 2000, after a year of active product development. My husband Allan and I received a personalised book as a gift for our first son in 1998. While we loved the fact that it was personalised, we thought that the illustrations could have been much better and the story more customised to the child. Thus I See Me! was born. We are pleased to say our books have become popular among celebrities including Courteney Cox, Brooke Shields and Jessica Alba. The goal of our books is to show each child how absolutely unique and special he or she is, to teach the child how to spell his or her name, and to build vocabulary skills. We hope that you enjoy the books!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

121 reviews

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4.3

All reviews

(121)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely thrilled

No words to express how grateful and thankful I am for this amazing book! Beyond all my expectations. It is absolutely beautiful and I will definitely be sharing your details with family and friends. Thank you so much

June 12, 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

I ordered Goodnight Little ***** as a gift for my Grandson.

I received my personalised book as a gift for my Grandson, and it eventually arrived. I am truly thrilled by the product. It was so sweet it made me cry. I cannot thank you enough for this soon to be new treasure that I will add to his growing library.

June 14, 2024
Unprompted review
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 1 out of 5 stars

This item never arrived

This item never arrived. It said 15 days delivery, on day 20 we reached out and were advised to wait another two weeks. I messaged one week and six days later and was told to wait another day. Still waiting to get a refund.. I definitely wouldn't order this as a gift as it won't come on time, if at all.

May 1, 2024
I See Me! logo

Reply from I See Me!

Thank you for sharing your feedback with us.

We are very sorry to hear that your delivery did not go as smoothly as it should have.

While we do our best to ensure books arrive in a timely manner, unexpected and unpredictable delays unfortunately can still happen. When they do, we are always just an email or phone call away and more than happy to help.

We do show that you reached out to us on May 22nd and we asked you to verify your delivery address in which we issued a replacement order that same day and to reach back out to us on June 11th if the replacement order does not arrive. We do show that a full refund was issued.

Warm Regards,
I See Me!

Rated 5 out of 5 stars

So worth the money!

I just received my book and it is AMAZING! I didn’t have huge expectations, I thought it would just be a simple but cute book with the photos I added, but I was so surprised with how gorgeous it was! The illustrations are BEAUTIFUL and the little story is so so cute. I loved that mine and my nieces names were included on every page and how personal it made it. Will definitely be ordering again if I have another special birthday to buy for!

May 6, 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Book is everything expected

Book is everything expected - our cranddaughter will love it

March 29, 2024
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Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 4 out of 5 stars

Nice book, careless postage

Nice book, appears good quality however I deducted 1 star as I didn't appreciate the lack of care in postage.
Including postage this book was almost $60, that's not a cheap purchase and while luckily the book arrived with no damage, it was only in a cardboard satchel, no bubble wrap, no padding.. if it was raining or we had a heavy handed postie it could have been a different story.
I encourage your company to put more effort and care in the postage department.

March 4, 2024
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Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Easy process

Easy process, the book arrived early and it looks beautiful. The drawing and colours are a lovely touch.

February 26, 2024
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Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Super quick and beautiful illustrations

Super quick and beautiful illustrations

February 10, 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Lovely storybook that will become a…

Lovely storybook that will become a special keepsake

February 1, 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 4 out of 5 stars

Lovely keepsake

I love the book and the blessings. Feel it is quite expensive though for its size and the small amount of personalisation.

January 29, 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

I See Me - Snuggle Bunny

The book arrived quickly within 10 days. Ordered 26 Jan, Emailed me 1 Feb to advise shipping, arrived 5 Feb. Thankyou for great communication and quick service.
The book is well made and looks very nice. I really like the pictures and colours, they are as shown on the website. Bunnies look soft and gentle, background colours are bright, yet soft. It's a numbers book, about actions " Three times we both laugh, when we play peek-a-boo games". To enhance the number theme, it would have been better if there was also 3 things to count on the page.
Apart from that, it's a lovely book. The pictures of Snuggle the bunny, look the same as the soft toy rabbit I have bought to go with it. I'm sure this book and bunny will be a treasured gift.

February 5, 2024
Unprompted review
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Star

A book about Blessings

January 10, 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Happy customer

Ordering was easy item came quickly
And happy with product

January 2, 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Loved the quality of the book and the…

Loved the quality of the book and the little details were amazing. My little one loved it.

November 24, 2023
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 1 out of 5 stars

Inconsistent and now disappointed

Broken tracking link and have now received the wrong book.
Which most likely means I now won’t receive my book in time for my nieces first birthday

UPDATE: they offered either a replacement or a refund. I opted into the replacement because as mentioned it’s for my baby niece. Regardless of their response below I have not received any offical response indicating that my replacement was created and dispatched.
Have followed up multiple times with their CS and the last response was they don’t receive tracking information…. Funny considering there is miraculously tracking provided in their response to this review!

November 24, 2023
I See Me! logo

Reply from I See Me!

Thank you for sharing your feedback with us.

We are very sorry to hear that your delivery did not go as smoothly as it should have and that you also received an incorrect book.

We do show that a replacement was sent out with tracking number MS0008796705.

Please don't hesitate to reach out to us by email if you have any further feedback to share or require support.

Warm Regards,
I See Me!

Rated 5 out of 5 stars

I love it

I love it

Easy to order & quick to arrive. So cute. Can't wait to give it to my grandson.

October 26, 2023
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 3 out of 5 stars

The book is smaller that I thought it…

The book is smaller that I thought it would be and untracked postage was annoying. It ended up being delivered and left in the rain and all the pages are now rippled and water stain.

October 25, 2023
I See Me! logo

Reply from I See Me!

Thanks for sharing your feedback with us.

We’re so sorry to hear that the transportation system didn't take better care of your order and it arrived damaged.

We are always just an email or phone call away and more than happy to help.

If you haven't already, please do reach out to our Customer Service at customerservice-au@iseeme.com and include 'TrustPilot' in the subject line along with your order number.

We look forward to hearing from you and appreciate your patience.

Warm Regards,
I See Me!

Rated 5 out of 5 stars
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

The book turned out even better than I…

The book turned out even better than I expected! When I asked questions the staff helped me ASAP, and the whole experience was easier than expected. Adding your personal touch makes everything better. I highly recommend them to anyone and everyone!

September 26, 2023
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

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