Ison Harrison Solicitors Reviews 425

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people noting its efficiency and the ease of their overall experience. Reviewers are particularly impressed with the exceptional customer service, highlighting the personalized and understanding approach they received. However, some people were dissatisfied with the response times, mentioning that replies were slow or that they had difficulty contacting their solicitor. A few other people also felt that the communication was poor, with a lack of updates on their case progression.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the efficiency and professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Response time

Consumers have mixed experiences with response times. Many customers praise the swift and informative... See more

Customer communications

People report ambiguous experiences with contact. Many customers praise clear and easy email correspondence,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ison Harrison provided a smooth and stress-free experience from start to finish. Leashia C was prompt, proactive, and kept everything on track, completing our sale ahead of the expected date. Thanks t... See more

Rated 5 out of 5 stars

I went to the new branch of Ison harriso in Skipton (Formerly Crangles) on the High Street specifically to use their commercial department. The Soicitor I wanted to re-conect with was Jen Bateman wh... See more

Rated 5 out of 5 stars

Charlotte Asquith at Ison Harrison Leeds has been amazing & is the only fully positive service we’ve had throughout our selling & buying process. She’s been patient with me when explaining things... See more

Rated 5 out of 5 stars

We were directed to Jen Bateman at Ison Harrison when selling our business unit. Jen was extremely prompt and very professional while dealing with it all. We used the electronic system to sign and com... See more


Company details

  1. Law Firm

Written by the company

Ison Harrison is a full service law firm that has been advising and representing people nationally on their legal issues for nearly 45 years. The firm has a growing network of branches throughout Yorkshire and over 240 staff offering a wide range of legal services. The aim is to be Yorkshire’s most accessible and local solicitors.


Contact info

4.2

Great

TrustScore 4 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sale of house

Fairly efficient process and quick with responses. The house sale went through in good time, most of the hold-ups were caused from the buyer's side.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

It has been an absolute pleasure…

It has been an absolute pleasure working with Claire & Somia during the sale of our property. A very smooth and informative transaction where myself and my wife were kept up-to-date during every step of the sale. Thank you again for all of your help, we will be working with you both again in the near future when we eventually decide upon the purchase of our new home...thank you both again

February 14, 2025
Unprompted review
Rated 2 out of 5 stars

Diabolical

The firm dealt with two processes: Coroner's Inquest and a civil claim based on the neglect from the coroner's inquest.

Gemma Vine was amazing, but she only dealt with the Coroner's Inquest side.

The civil side of the claim was dealt with by Megan Spurr and Gareth Naylor. It was approximately 3/4 of a year, with plenty of requests, before Megan provided the initial contracts for the claim. Upon receiving the contracts Megan made up a reason in attempt to pressure the contracts being signed when I told her I would take the time to read and understand before signing - upon having my suspicions that the reason was fake I contacted a third-party Barrister, and the Barrister confirmed it was indeed likely a ploy to pressure the signing of the contracts; the Barrister has advised me to report the firm to the Solicitor Regulation Authority based on the action.
When Megan failed to pressure the forms into being signed without being read, Gareth Naylor contacted me and attempted to pressurise the signing of the forms, tried discrediting the third-party barrister after I brought her up. I tried to understand from Gareth what his reasoning was to why I could not take a couple of days to understand the forms before signing and returning them, and I pointed out if they were so important then they would not have provided the forms just 6 days prior to this phone call, to which he struggled to provide an answer and changed the subject back on to blaming me if the claim falls through. Anyway, the "reason" they used to have the forms signed so quickly (a pathologist report being done) came to pass, and as suspected: it had no affect on the claim.

I uncovered the reason the firm did not wish to allow time for the forms to be understood: they had hidden fees, effectively charging double.

They also blamed me to other parties as to why there was a delay in them actioning anything, when it was with them for such a lengthy period, and with me for a week.

October 3, 2024
Unprompted review
Rated 1 out of 5 stars

Pedantry and Obfuscation

I have been unfortunate to have had peripheral dealings with this firm who are pedantic and devoid of common-sense. I recommend that potential clients steer well clear.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Personal injury accident

I got in contact with Ison Harrison for help regarding a personal injury accident. Tracey was very knowledgeable and professional. She advised and guided me through the whole process.
Thank you Tracey!

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

I am only leaving 1 star as it does not…

I am only leaving 1 star as it does not allow me to leave 0.

Where do I start, this company managed to only transfer half of a property, despite confirming in writing that they understood what needed to be transferred. Rachel Warsop, one of the partners, then went radio silent, refusing to respond to emails goading me to use the ombudsman, knowing that it would take an age to get any sort of response. To make matters worse, when I logged a complaint about Rachel, the person assigned to deal with with the complaint within the firm, was Rachel!

The whole ISON Harrison setup is questionable and certainly far from the professional legal practice you would hope. The standard of service I received, I would have been better to have carried out the transaction myself. I would urge anyone to go as far away as possible from this firm as they are not capable of the simplest of transactions.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant and professional

This firm of solicitors is fantastic,the best I've ever used, I've just moved house and I had Tanya Hastings dealing with us, she is genuinely the nicest person ever and nothing is to much trouble, she gave us updates daily, sometimes twice daily, an absolutely lovely lady.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Dealt with Mia Cecchini with the sale of our business.
It was a pretty tight schedule and she worked beyond and above any legal help I have ever had.

Amazing service. Nice polite and keen to help. Even had phone calls out of hours.

I highly recommend.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Professionalism and efficiency at its very best.

We have finally moved after various setbacks and through it all Claire Loftus and Somia Hussain guided us through all aspects of the legalities of moving house. We found they were exceptional in the way they always responded to our queries and explained everything thoroughly and efficiently and kept us informed throughout the whole process. We cannot recommend them highly enough.
Pamela & Daniel Mollan

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible attitude

I reached out to Ison Harrison when I was advised I needed to seek legal advice to continue a settlement agreement with a former workplace. I went straight to IH as they had been the solicitors we used to manage my late father's will and estate when he passed away in 2017 and they had been lovely then. This time, however, my experience was completely different. The solicitor I was put through to was rude and dismissive, arrogant, and withheld key information from me over the phone.

I repeatedly relayed to the solicitor on the phone and in my emails that I am non-binary transgender and had the correct pronouns etc. in my email footers. I then found out that the solicitor had been misgendering me in all his official correspondence with the former employer.

I had been assured over the phone that all legal fees, per the settlement agreement, would be invoiced and payable by the former employer. It was only 3 months later after everything was signed and done that they suddenly told me I owed them £300. I paid because I do not have the capacity with my health to get into a protracted dispute, but I am not happy about this at all.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ison Harrison Solicitors were highly recommended to me for buying my first property. I cannot fault them. Everything was simple and easy. Excellent communication throughout. Updated and kept informed. Emails with queries replied to quickly. Very professional and kind. I cannot thank you enough. Big thanks to Kathryn Gladwell & Rebecca Southgate. Would definitely recommend.

December 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look