ITS - Leyton Reviews 853

TrustScore 4.5 out of 5

4.7

479 Lea Bridge Road, E10 7EB Leyton, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Sal at Leyton branch provided excellent service, he helped me to choose the correct product suitable for my needs . Polite , patient, above all knowledgeable regarding products available. Exceedingly... See more

Company replied

Rated 5 out of 5 stars

Tony was fantastic! I travelled up from Kent specifically on the hopes that i had found somewhere i could learn more about the tools i wanted to buy. Tony went above and beyond to make sure i was full... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from the time of buying the items to the delivery.....very impressed overall with their swift and very helpful return policy.I was surprised...because I had the impression b... See more

Company replied

Rated 5 out of 5 stars

Exactly what I wanted and got more stuff for mentioning centre force happy with the delivery date but come earlier so even happier so got to use them earlier Shop has always been good used to drive... See more

Company replied


Company details

  1. Tool Store
  2. Construction Machine Dealer
  3. Do-it-Yourself Shop
  4. Hobby Store
  5. Tool and Die Shop
  6. Woodworking Supply Store

Written by the company

Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.

ITS - All the tools you need

Written by the company

🔧 Trusted by the Trade Since 1979
With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
⚡ Fast, Reliable Delivery – When You Need It Most
We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
⭐ Rated Excellent by Thousands of Happy Customers
At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.

Price Promise

We won't be beaten on price, by Screwfix or Toolstation!

Find out more information below: https://its.co.uk/price-promise

Contact info

  • 479 Lea Bridge Road, E10 7EB, Leyton, London, United Kingdom

  • 0208 532 5000

4.7

Excellent

TrustScore 4.5 out of 5

853 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great price and prompt delivery…

Great price and prompt delivery excellent all round

November 27, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Hi John,

Thank you so much for your positive feedback! We're delighted to hear you were happy with the price and prompt delivery.

If you need any further assistance, just let us know.

Rated 5 out of 5 stars

Really nice tool to use qnd with me on…

Really nice tool to use qnd with me on time its is the best place to buy your tools from

September 17, 2025
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Reply from ITS - Leyton

Good Afternoon James,

Thank you for the 5⭐️ review. I am glad to hear you are happy with the product received and it came quickly. 

Please let us know if there is anything else that we can help with.

Have a lovely day

Thanks
Chloe

Rated 4 out of 5 stars

Friendly Staff Members very help full…

Friendly Staff Members very help full making me feel as if I am their only customer.

August 31, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Good Evening,

Thank you very much for taking the time out of your day to leave us this review. I am happy to hear your kind feedback in regards to the recent visit to the Leyton store, I will pass this kind feedback over to them. I hope you have a great rest of your evening!  -Michaela.

Rated 5 out of 5 stars

Fast, high quality, comfortable.

From placing the order to receiving it in the store, it took only one hour👍

June 7, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Hi Valeriy,

Thank you so much for your kind words! We're thrilled to hear that your order was ready in just one hour—that’s exactly the kind of speedy service we aim for. 😊

If there's anything else we can help you with, don’t hesitate to reach out. We look forward to seeing you again soon!

Best regards,

Rianna

Rated 5 out of 5 stars

Good

Very satisfied I recommend

May 28, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Good Evening,

Thank you very much for taking the time out of your day to leave us this 5-star review. I am happy to hear your kind feedback, I will pass this along to the team 😊️. We look forward to hearing from you again soon, have a lovely rest of your day!  -Michaela.

Rated 5 out of 5 stars

Jigsaw

Good item and service was good

May 29, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Hiya William,

Thank you very much for the 5🌟️'s!

I'm glad you liked your new jigsaw and we appreciate the kind words about our service.

Have a lovely day - we hope to hear from you again!

- Rob

Rated 5 out of 5 stars

Milwaukee blower

Easy to order very fast delivery

May 25, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Hi there, John,

Thank you for the 5-star review, pleased to hear your order arrived in good time for you and we look forward to hearing from you again soon

Lauren

Rated 5 out of 5 stars

Very happy

Fast and efficient service

May 23, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Hi Caz,

Thank you for your kind words!

We’re so glad to hear you found our service fast and efficient — that’s exactly what we strive for. We really appreciate you taking the time to leave a review.

If there’s anything else we can help with, we’re just a message or call away.

Best regards,

Rianna

Rated 5 out of 5 stars

Very good service,very helpful and…

Very good service,very helpful and professional staff.
A wide range of power tools and hand tools

April 12, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Good afternoon,

Thank you so much for your kind words! 

We're really pleased to hear you found our service helpful and professional. We take pride in offering a wide range of quality tools and making sure our customers feel well looked after. 

We hope to see you again soon!

Rated 5 out of 5 stars

Very helpful and quick service and…

Very helpful and quick service and friendly

March 29, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Hi Glynn,

Thank you for your kind words! 

We're delighted to hear that you found our service helpful, quick, and friendly. I hope that your tool bag serves you well.

We truly appreciate your support and look forward to assisting you again!

Rianna 🙂

Rated 5 out of 5 stars

very good service

March 28, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Thank you for your 5 ⭐️ review, Adam!

We are so pleased to hear that you are happy with the service that you have received! We look forward to hearing from you again soon! 😀️ - Taylor

Rated 5 out of 5 stars

Very amazing staff

March 25, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Good Afternoon Constantin,

I am happy to hear you had a good experience with our staff. thankyou for taking the time to leave us feedback we really value it. 

Thanks 
Chloe 😀️

Rated 5 out of 5 stars

Issue with original courier but called…

Issue with original courier but called up and they replaced items straight away on an upgraded am delivery slot. As always excellent customer service and fair pricing.

March 12, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Hi there, Ciaran,

Thank you for the 5-star review, pleased you were happy with the service received and with our competitive prices. We look forward to hearing from you again soon

Lauren

Rated 5 out of 5 stars

I am satisfied.

I am satisfied.

March 11, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Thank you for your 5 ⭐️ review!

We are so pleased to hear that you are satisfied with your experience! We look forward to hearing from you again soon! 😀️ - Taylor

Rated 5 out of 5 stars

Excellent customer service specially…

Excellent customer service specially your employee Tony your Lee bridge Road London branch. Always very helpful, hard working, honest and have lots of experience and always gave very good advice.

March 9, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Thank you for your 5 ⭐️ review!

We are so pleased to hear that you are happy with the service that you received at our Leyton branch! We look forward to hearing from you again soon! 😀️ - Taylor

Rated 5 out of 5 stars

Mafell Plunge Saw

Ordered my Mafell saw on Wednesday 26th Feb, order delivered at 10.15 on Thursday 27th Feb. Communication was excellent, altogether a smooth and stressless buying experience. Not to mention the great price, which at the time was the cheapest I could find.

February 26, 2025
Unprompted review
ITS - Leyton logo

Reply from ITS - Leyton

Thank you for the 5-star review, Lindsay! 

It's good to hear your order arrived in good time for you! 

We are so pleased that you are happy with the price and service received. 

We look forward to hearing from you again soon! 😀️ - Taylor

Rated 5 out of 5 stars

Absolute Superb Customer Service made…

Absolute Superb Customer Service made an enquiry on pricing, the chap who was dealing with my enquiry was unbelievable, could not do enough for me to resolve the issue, highly recommended company for once, and the tool bag superb and and a brilliant sale price, once again it was enjoyable to have a company treat their Customers the way I was, will be shopping more with ITS

February 23, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Good Evening,

Thank you very much for taking your time out of the day to leave us this lovely 5-star review. Thank you for your kind feedback in relation to the customer service with your purchase and we resolved the issue, this is great to hear 😁️. We look forward to hearing from you again soon, take care!  -Michaela.

Rated 5 out of 5 stars

Great stock availability and very…

Great stock availability and very knowledgeable staff.

February 20, 2025
ITS - Leyton logo

Reply from ITS - Leyton

Good Afternoon,

Thank you very much for taking the time out of your day to leave us this 5-star review. I am pleased that you were happy with your recent trip to the Leyton branch, I will pass on this kind feedback to them. We look forward to hearing from you again soon, have a lovely rest of your day!  -Michaela.

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