IVY Travel UK Reviews 

126
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and remarkably knowledgeable throughout the entire booking process. Travelers note that creating personalized holiday packages for popular destinations like Disneyland and Thailand is always handled smoothly, professionally, and efficiently. People highlight that securing great deals and managing all the details gives them total confidence. Some reviewers were not happy with having to postpone or adjust their travel plans due to unexpected personal schedule clashes and changing circumstances. A few consumers also mentioned encountering minor hurdles such as communication delays or unexpected differences in advertised pricing.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and helpfulness... See more

Holidays

Clients share positive opinions on holidays, noting that the booking experience is remarkably smooth and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Service

Reviewers highlight positive aspects of service, frequently praising staff members for being helpful,... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as extremely straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first contacted Ivy Travel to discuss our thoughts on a holiday in Thailand I didn’t know what to expect because we have never used this company before. Andrea was excellent, she listene... See more

Rated 5 out of 5 stars

Request made for a quote, got a prompt reply from Andrew Clark with a fab package but unfortunately I had a clash in my diary so could go ahead. What's app messages were courteous and quick with phot... See more

Rated 5 out of 5 stars

The agent, Andrea , who I dealt with was amazing . Not being technology minded., she helped me through every stage of booking my holiday . She found suitable flights and excellent accommodation for my... See more

Rated 5 out of 5 stars

Enquired about a holiday to Thailand after seeing an advert on social media. Andrew contacted me directly and talked me through all of our options. We looked at the options offered and asked for some... See more


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

At IVY Travel, we make planning your dream trip easy, exciting, and totally stress-free! Whether it’s a magical adventure to Disneyland Paris ✨, a beach escape ☀️, or a quick city break ✈️ we’ve got you covered. Our small but mighty team is all about personal service, great vibes, and getting every detail just right. You dream it, we plan it simple as that! Let’s make some memories together! IVY Travel is a Part of OWT Group Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

126 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(126)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Disneyland Paris

Superb service from start to finish! Andrea (Ivy Travel) listened to exactly what I needed, stayed within my budget, and delivered an impeccable short break for me and my family to Disneyland Paris. Highly recommend!

June 21, 2026
Unprompted review
Rated 4 out of 5 stars

I wanted to say a big thank you to…

I wanted to say a big thank you to Amilia for taking the time to provide me with various quotes. She was patient, thorough, and made the whole process so much easier. I really appreciated her clear communication and the effort she put into helping me find the best options. Excellent service all around.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Jade has been super helpful with my…

Jade has been super helpful with my booking process and been very patient with me. Answered any questions I’ve had and always accommodated any changes I’ve needed. I would happily book again through jade.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I have previously booked a holiday to… Disneyland Paris

I have previously booked a holiday to Disneyland Paris with IVY travel they have been absolutely brilliant they have met all my needs and been very helpful with everything. Have asked, they constantly communicate with you and are really pleasant would definitely recommend this company for future holidays I have been dealing with Amelia and Zac they can't do more for you

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to commend Hazel Zoe for…

I would like to commend Hazel Zoe for her excellent support in helping me with several queries related to my trip. She was consistently helpful, polite, and highly competent throughout the process. Hazel took the time to understand my requirements, answered all my questions clearly, and provided outstanding customer service.

What impressed me most was her ability to secure a very competitive price while ensuring that all my needs were met. Thanks to her efforts, I was able to get a great deal and book with confidence.

Thank you, Hazel, for making the experience smooth, efficient, and stress-free. Your professionalism and dedication are greatly appreciated.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Andrea is such a professional and…

Andrea is such a professional and amazing agent. She made our booking process with ease and even secured our hotel booking with her employee discount.

Thank you and really appreciated your kindness and help.

Highly recommended.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpfull amd polite has found me…

Very helpfull amd polite has found me the perfect package for my daughters Disney land surprise for her birthday next year ,price is very good cant wait for our trip.thank you amelia nothing has been to much to ask fantastic rep

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Attentive and respectful

Amelia was very attentive, she asked what we were looking for and our budget and came through with some great offers and advice, tailored exactly to our needs.
Would definitely use Amelia at IVY Travel again

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Disneyland Paris Trip

Andrea has helped me get our holiday to Disney land Paris for October this year. Process has been seamless so far, despite my many many questions and adjustments as I was booking.
Fantastic pricing, I've compared many companies and Ivy Travel came out on top for both price and ease of booking.
Hopefully the trip itself as simple!

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

Beware!

Seriously unable to cominicat with unless they ask you to make a payment, unwilling to prove the are providing the service or give receipts.
Honestly seem like a scam so be wary.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amilia was really helpful getting some…

Amilia was really helpful getting some quotes together for our trip to Disneyland Paris, adjusting these according to our budget and getting the best value for our money. Unfortunately due to a change in circumstances this year we weren't able to move forwards with our booking but I'd have no hesitation in reaching out to Amilia again in the future.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

George is absolutely fantastic

George is absolutely fantastic. Recommend him highly. Polite. Well informed. Efficient. I would definitely book again. Thank you for your service

May 8, 2026
Unprompted review
Rated 4 out of 5 stars

Andrea has been very attentive to our…

Andrea has been very attentive to our enquiry and replied and adjusted the responses to our adjustments and questions rapidly. Great service so far and great price for the package we have settled on.
Looking forward to this break and we hope the holiday lives up to the service so far👌

May 5, 2026
Unprompted review

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