IVY Travel UK Reviews 

126
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and remarkably knowledgeable throughout the entire booking process. Travelers note that creating personalized holiday packages for popular destinations like Disneyland and Thailand is always handled smoothly, professionally, and efficiently. People highlight that securing great deals and managing all the details gives them total confidence. Some reviewers were not happy with having to postpone or adjust their travel plans due to unexpected personal schedule clashes and changing circumstances. A few consumers also mentioned encountering minor hurdles such as communication delays or unexpected differences in advertised pricing.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and helpfulness... See more

Holidays

Clients share positive opinions on holidays, noting that the booking experience is remarkably smooth and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Service

Reviewers highlight positive aspects of service, frequently praising staff members for being helpful,... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as extremely straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first contacted Ivy Travel to discuss our thoughts on a holiday in Thailand I didn’t know what to expect because we have never used this company before. Andrea was excellent, she listene... See more

Rated 5 out of 5 stars

Request made for a quote, got a prompt reply from Andrew Clark with a fab package but unfortunately I had a clash in my diary so could go ahead. What's app messages were courteous and quick with phot... See more

Rated 5 out of 5 stars

The agent, Andrea , who I dealt with was amazing . Not being technology minded., she helped me through every stage of booking my holiday . She found suitable flights and excellent accommodation for my... See more

Rated 5 out of 5 stars

Enquired about a holiday to Thailand after seeing an advert on social media. Andrew contacted me directly and talked me through all of our options. We looked at the options offered and asked for some... See more


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

At IVY Travel, we make planning your dream trip easy, exciting, and totally stress-free! Whether it’s a magical adventure to Disneyland Paris ✨, a beach escape ☀️, or a quick city break ✈️ we’ve got you covered. Our small but mighty team is all about personal service, great vibes, and getting every detail just right. You dream it, we plan it simple as that! Let’s make some memories together! IVY Travel is a Part of OWT Group Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

126 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(126)

119 reviews in the last 12 months

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Rated 4 out of 5 stars

I have reveiwed Ivy Travel 4 x now over…

I have reveiwed Ivy Travel 4 x now over a short period of time, actually deleting my last reveiw prior to writing this.
At first they were brilliant, could not wish for better. Then I have to say I had problems with contacting them ( for various holiday travel issues) and I must admit found this very frustrating and annoying.
Then a manager contacted me and explained the World events had put some pressure on them getting customers home, which I understand, although I do beleive that a plan should have been in place to ensure both customers returning and going should be recieving an equal standard of service.
The manager (Zac) did an excellant job on getting my issues sorted/resolved, and worked a lot of hours as seen by the time he was sending me messages and emails, while also being very polite, apologetic, and professional.
I have now given 4 stars, but again will review again on this platform on completion of my holiday.
Thanks Zac for your hard work

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I booked a Paris trip for December with…

I booked a Paris trip for December with Jade and so far the experience has been great. Jade is very responsive, listens carefully, and always replies quickly with helpful information. Jade makes the planning process easy and stress-free. Looking forward to the trip and really happy with the support so far.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, really helpful, cant fault Andrea from start to finish helping us book a Greek island cruise we thought we could only dream of!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent fast service

Excellent service. Amilia was quick to respond to my messages and quick with getting back with a quote for a holiday. Took the time to ask questions and figure out exactly what was needed for us. Thank you.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

I delivered completed work to IVY…

I delivered completed work to IVY Travel UK, yet payment remains outstanding.
This kind of experience raises serious concerns about professionalism and financial accountability.
Exercise caution before engaging with this company.
They are scammers.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amalia

Amalia, my sales rep, was more than helpful trying to find my family a holiday with decent flights and at an Affordable price.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

From the moment we contacted Ivy Travel and in particular Andrea we felt in safe hands. We suggested an itinerary and Andrea came up with the goods. She sorted flights, transfers and three wonderful hotels in Borneo providing us with a blend of culture, nature and relaxation and a holiday truly to look forward to. Thank you.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Super simple & a great deal

Andrea made the whole process super simple and found us a great deal. She accommodated for all of our needs and wants and was happy to go the extra mile to find us the perfect package.

March 7, 2026
Unprompted review

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