iwantpants.com 

Would have given 5 stars but the site was low on stock and size medium in particular so didn't get all the pants I wanted but otherwise very happy with what I ordered.

I got these for my 14 year old son and he absolutely loves them. He said the Ralph Lauren bed shorts are so comfortable - he has the red ones too.
Great site well presented and easy to find what your looking for. They do every style and designer make, so you don't need to look no further. I wiill definitely be buying my sons pants and bed wear from here in the future.

Fast delivery (even though I paid for next day) being as I live in the north of Scotland we struggle to get post on next day but managed it with this company!!!

good services

Paid extra to have item delivered but nothing for a week, no contact until I emailed then appeared the next day

I was hard pressed to find pink swim briefs for a charity swim for the cure event in Canada and couldn't find reasonably priced products in a secure format. After a day of browsing I came upon some very hot swimwear at incredible prices (even with the exchange rate it was still cheaper than US/Canada- believe it or not). You just cannot get this brand here and they look AWESOME! Great cut and wear (so far) and the colours are fab. Iwantpants offer free shipping (which is a HUGE factor for us overseas buyers) and the service is highly reliable (Mastercharge was great with the purchase- no hassles). I got my swimwear quickly and in mint condition.
Great job and I will be browsing for spring fashions when the snow here melts.

I've never known anything like it. I returned goods in perfect condition (unwanted gift) but iwantpants / Jeremy is refusing to acknowledge return, even though I used recorded delivery and have emailed several times. As I heard nothing I put in a claim for lost goods through the Royal Mail, but they of course wrote to iwantpants to ask for confirmation that the goods were not received by the company, but did not get a reply. Consequently I have not had a refund from iwant pants and am not able to claim through the Royal Mail (because Jeremy won't respond to them either) so my money is lost even though I retuned the goods. Very poor service.

The product was second to none and the service was faultless

It says on the website that delivery should be done with 30 days. Well I'm over that now and still waiting and despite emailing twice and ringing (which is permanent answer phone) I've heard nothing back. I've bought from iwantpants.com before and used to get quick delivery and good service. Now I'm severely disappointed and I have had to chase my last two orders from them and still have had no idea when I will be getting this one. I've even emailed saying I want a refund but no response to that either. I've got to the point now I don't even want my pants just a refund.
Won't ever be buying from them again and their emails are now heading to my spam box.
Time to send another email to see if anyone can be bothered to reply.

A flawless experience.

Cheapest around but takes too long to process order

Order arrived in good time. Excellent pyjamas. No problems.

I'm still waiting for delivery of an order placed in September 2012. I've emailed, chased, offered to take part shipment, with no results or response for months now.

I won't be using iwantpants.com again.

Product as described.. Delivery a tad slow, however standard delivery :) :).. overall lovely stuff!!

Extremely pleased with the selection and the price! Well packaged and arrived within a couple of days of dispatch (using 2nd class postage). Will definately be back :)

I've shopped with this website for a number of years now, and items have usually shipped very quickly. However I placed another order for two items in early December, and after hearing nothing for a month, sent a followup email asking to know the status of my order. I then sent another email. And another. Finally got a reply, and they did then agree to ship half of the order, and I agreed to wait for the second part to come into stock (which was apparently due "any day now"). Half of my order arrived, however since then I have sent a further three emails over the last two months asking about the status of my order (including one requesting a refund), and have received no reply. No refund, and no communication from the company.
I would think very long and hard about ordering from this website, and if you do so, do it through PayPal so that you can request a refund when they don't send your order.
I would very much like to resolve this issue, as I shopped for years from this website with no problems. However at this stage I am very unlikely to do so again.

Update: 17/11/2013 - multiple further emails, and my order is still unsent almost a year later. Avoid this website, or pay via Paypal so you can request a refund easily if your order doesn't arrive.

Update: 29/11/2013 - I contacted the new owners of the website, who have been very helpful in dealing with my problem. It appears that the problem was due to the previous owner. The new owner has offered to refund me and send me a complimentary pair of pants, so have displayed excellent customer service.

Pros: wide range of designs. Website nicely done and easy to navigate.
Cons. Can get cheaper from American sites even with the postage added. I ordered underwear from various sites at the same time, the USA orders arrived days earlier than iwantpants.com.

UPDATE 17/04/12
So I had a response to my original review which you can all see below promising a refund for items that were never delivered. This has not been forthcoming so I have no alternative but to put a claim through my credit card company. It would appear that any replies that Jeremy posts here are purely for show to try and reassure would be customers. I have also had no communication through the proper channels, i.e. through email or telephone. Very very poor company to deal with.


Having read mixed reviews, I decided I'd give them a go purely on cost. MISTAKE!!! Gut instinct was telling me not to based on the numerous reviews of no response to emails and permanent answerphone. So after 2wks, 4 emails and at least 10 attempted phone calls here I am £100 poorer and no items to show for it. The distance selling regulations state that if no delivery date has been agreed, the seller has 30 days to fulfil the order, so it is no surprise that a delivery date is missing from the order confirmation as that gives 'Jeremy' the maximum time stipulated under the law before he has to bother doing anything.

Jeremy - a further hint to you, if you are going to continue to provide a complete lack of customer service to any of your customers, at least bullet proof your processes so that when something does go wrong you can claim to be abiding by the law, i.e. upon accepting the order (and taking a payment), a contract is entered into, and the order confirmation should include details of your return policy and physical address (not a PO box!). It should also outline cancellation rights (i.e. anytime from ordering to 7 days after receiving goods).

I've got no problem with waiting 2wks or 30 days for an order as long as this is stipulated up front and before you order. To take payment for items which are showing as 'in stock' on the website and to then leave the customer hanging for 2 wks with no contact or response to their attempts at contact is at best 'disorganised' but at worst fraudulent, especially considering the fact that everyone has to go through either paypal or their credit card companies to get a refund.

There are clearly many happy customers that have no issues so there must be a sound business model in there somewhere. Unfortunately the common sense aspects to running a business, namely protecting your reputation and keeping customers happy, is sorely lacking from iwantpants. No one expects everything to run smoothly all the time and mistakes will happen, but be honest and upfront when this does happen and do everything in your power to rectify. Don't keep people in the dark, give refunds when asked for in a timely manner, and have good communication. Have all of those and you'll avoid these negative reviews which ultimately over time will kill a business like iwantpants. Shoppers are becoming increasingly savvy with regard to online purchases and reputation is everything. Be smart.

So, to all those reading this and considering using iwantpants, 2wks ago I was in your shoes and I gave them the benefit of the doubt which I now regret. Rightly or wrongly I feel scammed (mainly down to the lack of communication) - so if you give these guys a go be aware of the risk that you are taking.

Everything as described and arrived quickly. Thank you.

Managed to buy all the underwear to refresh wardrobe at a great price with free delivery and it was in perfect condition