The service from the beginning to the end was extremely good. My initial telephone call to Wendy was very helpful & useful. I was kept informed throughout from the ordering to the delivery process.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good quality product, different sizing options. Easy to fit diy. Have used hit & miss panels before in windy situation in long boundary fence and no issues in 2 yrs. Delivery of panels very strai... See more
Company replied
Professional staff who knew what they were talking about and who gave good sound advice. Quality product, well worth the money, delivered on time. Extremely helpful delivery staff who kept us up to d... See more
Company replied
Easy ordering with speaking to a very helpful person at Jacksons . This is the third time that I have purchased fencing from Jacksons due to its quality and its twenty five year guarantee , You... See more
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Company details
About Jacksons Fencing
Written by the company
Our Mission:
Jacksons Fencing was established in Kent in 1947 and has built a reputation for crafting premium timber fencing, gates and garden structures. From our headquarters in Kent, we design and manufacture beautifully finished products that combine traditional craftsmanship with innovative design.
Every product is made with meticulous attention to detail to ensure outstanding strength, durability, and visual appeal. We stand confidently behind our work with a market leading 25 year guarantee against rot and insect attack, which means no painting, staining, or additional treatment is required for the lifetime of our products. It is a promise of long term performance, low maintenance, and true peace of mind.
To calculate everything you need for your fence installation, use our handy fence builder tool.
Alongside our premium timber fencing, we manufacture steel security fencing. If you require premium fencing, gates, and access solutions, visit our security website.
Premium Fencing & Gates, Made in Britain
Written by the company
- Designed for life
- Established in 1947, Jacksons Fencing is a leading specialist in premium timber fencing, gates, decking, pergolas, and sleepers, as well as steel security fencing and acoustic barriers. From our headquarters in Kent, we design and manufacture high quality products that combine expert craftsmanship with innovative design. Every product is made with precision and care to deliver outstanding strength, durability, and visual appeal. We are proud to offer a market‑leading 25 year guarantee, giving you long term confidence and value, with no painting, staining, or additional treatment required for the lifetime of our products. At Jacksons, we create outdoor solutions that are made to perform, made to last, and made to be enjoyed.
25 Year Guarantee
No staining, painting, or additional treatment required
All Jacksons timber and metal products are backed by our market leading 25 year guarantee, giving you lasting confidence from the moment your fence is installed.
Our timber is protected using Jakcure®, our unique pressure treatment that penetrates deep into the heart wood to defend against rot and insect attack. The result is a fence built not just to look good today, but to stand strong for decades.
Contact info
Stowting Common, TN25 6BN, Ashford, United Kingdom
- 0800 096 6130
- sales@jacksons-fencing.co.uk
- www.jacksons-fencing.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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First class quality products with an…
First class quality products with an excellent service
June 3, 2026
Reply from Jacksons Fencing
Thank you for your five-star review! We're delighted you're happy with the products and service.
Reply from Jacksons Fencing
Thank you for your five-star review and kind words about the installer.
Quick response from Jane as always…
Quick response from Jane as always along with great communication
June 1, 2026
Reply from Jacksons Fencing
Thank you for your kind review! We're delighted to hear Jane responded quickly and kept you well informed throughout. We'll be sure to pass on your lovely feedback to her.
Not what most people would hope for
This was a very unique experience. The goods never came to me, instead being delivered to somebody else many miles away.
I had been looking forward to receiving the fencing, however it was sent to a person with a similar name in a different town.
There is little more I can add to this review.
May 29, 2026
Fencing experience very positive.
We ordered our fencing from Jacksons. Customer service experience was overall very positive, any issues were quickly resolved via email or phone. Delivery was accurate and product quality was also as expected.
May 19, 2026
Reply from Jacksons Fencing
Thank you for taking the time to leave such a positive review! We're delighted to hear that your experience with Jacksons was a positive one and that our team was able to resolve any issues quickly and efficiently. It's also great to know that the delivery was accurate and that the quality of the fencing met your expectations.
Very poor customer service response to incorrect delivery.
Order paid in full on 27th May, delivery completed 17th July. In between very slow email response and return 'phone call relating to incorrect delivery. Quite satisfactory products but very poor customer service.
July 17, 2026
Reply from Jacksons Fencing
Thank you for your feedback. We are very sorry to hear about your experience and understand your frustration with the delays in both the delivery and our communication.
We are currently reviewing our processes to help ensure situations like this are handled more effectively in future. We appreciate that the lack of timely communication fell below the standard of service we aim to provide.
We're pleased that you were satisfied with the products, but we apologise that our customer service did not meet your expectations. Thank you for taking the time to share your experience, as feedback like yours helps us identify areas where we need to improve.
Reply from Jacksons Fencing
Thank you for your five-star review! We're delighted you're happy with the quality of the gate.
Great product
Great product, customer service and communication.
Delivery guys were lovely too.
May 18, 2026
Reply from Jacksons Fencing
Thank you for your wonderful review. We're delighted to hear that you were happy with the product, customer service, and communication. Thank you for your kind comments about our delivery team!
great product and delivered ontime
May 15, 2026
Reply from Jacksons Fencing
Thank you for your kind review! We're delighted to hear that you're happy with the product and service.
Really good quality product
May 15, 2026
Reply from Jacksons Fencing
Thank you for your kind review! We're delighted to hear you're happy with the quality of the product. We really appreciate your feedback.
Reply from Jacksons Fencing
Thank you for your wonderful review! We're delighted to hear that you were happy with our communication, delivery, and the quality of the product.
Reply from Jacksons Fencing
Thank you for your wonderful review! We're pleased to hear everything was delivered as arranged, on time, and without any hassle.
Reply from Jacksons Fencing
Thank you for your five-star review! We're delighted to hear that you're pleased with the quality of the product and our delivery service.
Reply from Jacksons Fencing
Thank you for your kind words! We're pleased to hear you were happy with the product and service.
Jackson’s Fencing Company are brilliant in every way
Amazing Company deserves 10 out of 10 and gold stars, from ordering to delivery and quality of of product, everything was perfect
May 19, 2026
Reply from Jacksons Fencing
Thank you so much for this wonderful review! We're absolutely delighted to hear that everything exceeded your expectations, from the ordering process and delivery right through to the quality of the product. "10 out of 10 and gold stars" means a lot to us.
Ordering was easy
Ordering was easy, the person who I spoke to was extremely helpful and efficient. I collected the products myself and Collection was easy and efficiently handled.
May 18, 2026
Reply from Jacksons Fencing
Thank you for your wonderful feedback! We're delighted to hear that the ordering process was easy and that our team was able to provide helpful and efficient service.
Reply from Jacksons Fencing
Thank you for your review! We're pleased to hear that your gate was ready quickly. We'd love to know if there was anything we could have done differently to make your experience a full 5 stars. Your feedback helps us continue to improve, and we'd really appreciate any suggestions.
Excellent service and the gates and…
Excellent service and the gates and fencing look great.
May 11, 2026
Reply from Jacksons Fencing
Thank you for your fantastic review! We're delighted to hear that you were pleased with our service and that everything looks great.
Great quality product
Great quality product. All our garden is Jackson products. Looks good even after 20 years. Apart from few issues with a couple of bits that Jackson’s replaced without any fuss. Great customer service. Thank you
May 15, 2026
Reply from Jacksons Fencing
Thank you for taking the time to leave such a wonderful review! We're delighted to hear that your garden has been enjoying our products for over 20 years and that they're still looking great today. We're glad our team have resolved any issues quickly.
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