The service from the beginning to the end was extremely good. My initial telephone call to Wendy was very helpful & useful. I was kept informed throughout from the ordering to the delivery process.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good quality product, different sizing options. Easy to fit diy. Have used hit & miss panels before in windy situation in long boundary fence and no issues in 2 yrs. Delivery of panels very strai... See more
Company replied
Professional staff who knew what they were talking about and who gave good sound advice. Quality product, well worth the money, delivered on time. Extremely helpful delivery staff who kept us up to d... See more
Company replied
Easy ordering with speaking to a very helpful person at Jacksons . This is the third time that I have purchased fencing from Jacksons due to its quality and its twenty five year guarantee , You... See more
Company replied
Company details
About Jacksons Fencing
Written by the company
Our Mission:
Jacksons Fencing was established in Kent in 1947 and has built a reputation for crafting premium timber fencing, gates and garden structures. From our headquarters in Kent, we design and manufacture beautifully finished products that combine traditional craftsmanship with innovative design.
Every product is made with meticulous attention to detail to ensure outstanding strength, durability, and visual appeal. We stand confidently behind our work with a market leading 25 year guarantee against rot and insect attack, which means no painting, staining, or additional treatment is required for the lifetime of our products. It is a promise of long term performance, low maintenance, and true peace of mind.
To calculate everything you need for your fence installation, use our handy fence builder tool.
Alongside our premium timber fencing, we manufacture steel security fencing. If you require premium fencing, gates, and access solutions, visit our security website.
Premium Fencing & Gates, Made in Britain
Written by the company
- Designed for life
- Established in 1947, Jacksons Fencing is a leading specialist in premium timber fencing, gates, decking, pergolas, and sleepers, as well as steel security fencing and acoustic barriers. From our headquarters in Kent, we design and manufacture high quality products that combine expert craftsmanship with innovative design. Every product is made with precision and care to deliver outstanding strength, durability, and visual appeal. We are proud to offer a market‑leading 25 year guarantee, giving you long term confidence and value, with no painting, staining, or additional treatment required for the lifetime of our products. At Jacksons, we create outdoor solutions that are made to perform, made to last, and made to be enjoyed.
25 Year Guarantee
No staining, painting, or additional treatment required
All Jacksons timber and metal products are backed by our market leading 25 year guarantee, giving you lasting confidence from the moment your fence is installed.
Our timber is protected using Jakcure®, our unique pressure treatment that penetrates deep into the heart wood to defend against rot and insect attack. The result is a fence built not just to look good today, but to stand strong for decades.
Contact info
Stowting Common, TN25 6BN, Ashford, United Kingdom
- 0800 096 6130
- sales@jacksons-fencing.co.uk
- www.jacksons-fencing.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jacksons Fencing
Thank you for your five-star review! We're delighted to hear you're pleased with the quality.
Good quality
Good quality, no defects, delivered to the door on time took care of property and polite service. Well done Jackson’s.
May 10, 2026
Reply from Jacksons Fencing
Thank you for your kind feedback! We're delighted to hear that you were happy with the quality and the delivery.
Always excellent quality materials and…
Always excellent quality materials and lasts forever.
May 9, 2026
Reply from Jacksons Fencing
Thank you for your fantastic review! We're delighted to hear that you've consistently found our materials to be of excellent quality and long lasting.
Very happy with our Jackson’s fencing
Very happy with our Jackson’s fencing. It is of a superior quality.
May 11, 2026
Reply from Jacksons Fencing
Thank you for your wonderful feedback! We're thrilled to hear that you're very happy with your fencing and the quality.
Good service and competitive prices
Good service and competitive prices. How ever not being able to book a delivery date is a bit archaic.
May 14, 2026
Reply from Jacksons Fencing
Thank you for your feedback, and we're very sorry for the frustration caused by your collection experience. We understand how disappointing and inconvenient this was.
We appreciate you bringing this matter to our attention and apologise again for the inconvenience caused. We hope you were satisfied with the solution provided, and we'd like to thank you again for your understanding.
Delivery prompt and we love our new…
Delivery prompt and we love our new fence. The garden is transformed!
May 12, 2026
Reply from Jacksons Fencing
Thank you for your lovely review! We're delighted to hear that your delivery was prompt and that you're so pleased with your new fence.
Jackson's make a first class product…
Jackson's make a first class product and we have dealt with them on more than one occasion over the years, and never had a problem with products or delivery service.
May 12, 2026
Reply from Jacksons Fencing
Thank you for your continued support and for choosing Jacksons over the years. We're delighted to hear that you've always been pleased with both the quality of our products and our delivery service. Your kind words mean a great deal to us!
Reply from Jacksons Fencing
Thank you for your review! We're pleased to hear that you were happy with our prompt service.
Reply from Jacksons Fencing
Thank you for your wonderful review! We're delighted to hear that you're pleased with the product, our service, and the delivery.
5* for customer service emailed issues…
5* for customer service emailed issues with another rotten post and it was confirmed quickly that a free replacement was ordered and delivered with 2 weeks.
I must admit I have been disappointed with the amount of posts now failed with 20 years due to rotting , jacksons fencing have been great replacing under their 25 Year guarntee but it has cost me alot of time with repairs. In hindsight now I would not buy wood posts again and wished I had gone with concrete posts.
April 30, 2026
Reply from Jacksons Fencing
Thank you for your 5 star review and for highlighting the service you received from our customer service team.
We're pleased we were able to arrange a replacement post quickly.
We're sorry to hear of your disappointment regarding the number of posts that have required replacement. This is rather unusual but it can be down to environmental and site-specific factors. We understand the inconvenience this has caused and appreciate the time you've spent carrying out repairs.
We're glad our guarantee has provided support when needed, and we thank you for your continued patience and feedback.
Reply from Jacksons Fencing
Thank you for your wonderful review! We're delighted to hear that you're pleased with the quality of the product and that you're happy with the guarantee.
Great service and products
May 2, 2026
Reply from Jacksons Fencing
Thank you for your wonderful review! We're delighted to hear that you're pleased with both our products and the service.
I travelled from Hampshire to Kent to…
I travelled from Hampshire to Kent to collect some special order panels on the instruction of one of the sales team that they would be ready, they weren't - they hadn't even been made yet - 5 hr round trip and a 6 hour wait while they were made - I asked the salesman for some form of redress, he said yes - but still hasnt contacted me back - shocking service.
May 8, 2026
Reply from Jacksons Fencing
Thank you for your feedback, and we're very sorry for the frustration caused by your collection experience. We understand how disappointing and inconvenient this was.
We appreciate you bringing this matter to our attention and apologise again for the inconvenience caused. We hope you were satisfied with the solution provided, and we'd like to thank you again for your understanding.
Reply from Jacksons Fencing
Thank you for your wonderful review. We're delighted to hear that you're pleased with both our products and the service you received.
Your team from sales were fantastic and…
Your team from sales were fantastic and dealt with everything in a professional and friendly manner with any questions and changes being dealt with without any issues. The delivery drivers were just as great and managed to get the order to where I needed it . My thanks to all of you.
April 30, 2026
Reply from Jacksons Fencing
Thank you for taking the time to leave such a wonderful review! We're delighted to hear that our sales team provided excellent service and that your delivery went smoothly. We appreciate your kind words and will be sure to share them with the team.
Made to last quality product .
April 30, 2026
Reply from Jacksons Fencing
Thank you for your five-star review! We're delighted to hear you were pleased with the quality of the product.
I have used Jacksons fencing for many…
I have used Jacksons fencing for many many years. I have found that in recent months, the quality of their materials has gone down hill. They are more expensive than other fencing companies but I was always happy to pay more for the better quality materials. My last few orders however has shown me they seem to have gone for cheaper alternative and the quality is nowhere near as good with the posts and panels twisting and warping.
July 6, 2026
Unprompted review
Reply from Jacksons Fencing
Dear Robert,
Thank you for your feedback and for being a long-standing Jacksons customer. We're sorry to hear you're disappointed with your recent experience.
Having reviewed your concerns, we understand that the fencing was painted shortly after installation using a dark-coloured finish. As timber is a natural material, it will continue to expand, contract and settle as moisture levels change through the seasons (this can become more pronounced during periods of hot weather). When a painted surface moves in this way, areas of previously covered timber can become exposed, particularly with darker colours where the contrast is more noticeable.
Our Jakcure® pressure-treated timber does not require painting for protection, and we recommend allowing new timber to weather and fully settle before applying any finish.
We appreciate that this can be frustrating. As discussed with our team, touching up the exposed areas and re-fixing the capping where required should help restore the finished look as the timber continues to settle.
We value your loyalty over the years and hope the advice provided by our team proves helpful. If you have any further questions, please don't hesitate to get in touch with us.
Kind regards,
Jacksons Fencing
Friendly helpful knowledgable staff
Friendly helpful knowledgable staff. Added my order to another local delivery to save time and costs
May 6, 2026
Reply from Jacksons Fencing
Thank you for your wonderful review! We're pleased to hear our team was able to help.
Great quality product and reasonably…
Great quality product and reasonably priced. Highly recommended
May 5, 2026
Reply from Jacksons Fencing
Thank you for your review. We're delighted to hear you were pleased with the quality and value of the product. We really appreciate your recommendation and support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.