There has been such a decrease in royalties and payments quality. For example: as a netlabel, one of our artists is waiting since May 2025 for a payment, which stays forever in pending state. Wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.
Contact info
Luxembourg
- www.jamendo.com
Replied to 31% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Instore radio support non existant
Have used there in-store radio for a few years now. It's OK but don't expect any support. I'm guessing the reviews that rave about Jemnedo are fake. I couldn't change my payment details so have had to cancel my account and set up a new one. Now it won't play on my iPad - trying to get help is hopeless. Tried phoning, tried their messenger app and sent two emails. Still no response.

Reply from Jamendo
Get PAID for your music easily
I uploaded my music here many years ago, and have been paid out in a very timely manner whenever I contacted them to collect. It's like free money! They collect royalties for use of your music and get you paid, paid, paid! Couldn't be easier!

Reply from Jamendo
Thank you
The customer service gave me a very quick and efficient reply. Thanks a lot !

Reply from Jamendo
Recommended for all those who do not…
Recommended for all those who do not want to pay too high taxes (like in Italy) for some background music while you work.
Excellent service
I’ve been very happy with the service and support provided by the Jamendo team. Responsive and helpful

Reply from Jamendo
Staff always supportive n helpful!
Staff always supportive n helpful!! Cheers!

Reply from Jamendo
Reply quickly to solve the problem
Encountered a little problem, but the customer service staff responded quickly and solved the problem, I think it’s great

Reply from Jamendo
Fast support
Fast support. The guys are friendly and help to solve any questions. I'm glad to be working with Jamendo.

Reply from Jamendo
I am very satisfied with Jamendo
I am very satisfied with Jamendo for supporting me very quickly and enthusiastically. Any problems will be satisfactorily resolved by them. I love Jamendo.

Reply from Jamendo
I am so angry at this deceitful money…
I am so angry at this deceitful money grabbers . Whatever you do don't do any kind of business with them. They said you can cancel at anytime and they would grant a refund but they lie. I canceled in 7 days of trying it out. I got 2 receipts of me canceling. But they gave me an email saying that I can't get a refund. Technically I should take them to court. I just might. The songs also what they claim are not legal either. This company should be shut down. DON'T DO ANY KIND OF BUSINESS WITH THEM. OR YOU'LL BE SORRY. No stars in my book but a big minus 10. Attorney time.

Reply from Jamendo
We are absolutely delighted to have…
We are absolutely delighted to have come across jamendo. I run a small sewing school and we want to play music in classes. This would cost several thousand pounds usually due to PRS, which I can in NO WAY afford! So I started looking for royalty free options.
Jamendo have a royalty free music app that costs around £50/yr for the size classroom we have (1 venue) and a great range of music channels and types. The students really like the music, my favourite is Lounge : )
Thanks guys, you've saved us as a small biz

Reply from Jamendo
This is a scam
This is a scam - I've sent the following email several times and they haven't replied:
I was charged for the two week trial, despite your statement that I would not be charged during this period. I then tried to cancel the subscription but I couldn't find it in your website. I've sent you an email but I didn't get a reply. So I deleted my account. Despite that, on the 12th of January I received an email saying my annual subscription has been renewed. And I can't login because I deleted my account.
Jamendo track pack rip-off
I have used Jamendo for several years to provide music for my home videos. Two years ago, I bought a track pack of 20 tracks, of which I have used 8 licenses. For about a year, I have been unable to use the remaining tracks. In the past 6 months I have repeatedly contacted Jamendo via their webite and by email to get help fixing the website problem so that I can use my licenses. I have received only one acknowledgement and no help.
I wonder if they treat their music providers with as much contempt as they treat their customers? I try to reward the music creators by buying licenses rather than just rip their music. Jamendo have taken my money for the licenses but do not provide me with the means of using those licenses or provide a refund.

Reply from Jamendo
Jamendo is terrible for content makers
Jamendo is terrible for content makers. They get money from our music but they don't pay us( aka stole). When you try to get in touch with them, they send automatic messages. I sent some messages asking about my payments more than one year a go and they didn't reply any of those. I'm really pissed off.
I am very happy to participate with you…
I am very happy to participate with you ...
thanks for the acceptance
I believe that music does not necessarily have definite patterns to follow and that if it is done with heart and head, it can be applied in any means of communication, even if it does not follow precise patterns as some believe to be followed to sell
Perfect service
Jamendo sold me an invalid license!
I purchased a license from Jamendo Licensing and used the licensed music in a youtube video. The youtube video received a "copyright claim" and Jamendo was NOT ABLE to remove that claim after 3 weeks waiting! They always tell me that they contacted the author of the music and that he has to solve the copyright claim. But I bought the license from Jamendo, so I expect THEM to deal with the copyright claim! On other music platforms it only takes a maximum of a couple of days until such a claim on youtube is solved. But Jamendo is not able to do that. So in my opinion they sold me a FAKE LICENSE! I am trying to get my money back from them. STAY AWAY FROM JAMENDO!
Great music and good comunication
they have a great choice of music for every type of store.
Unusable
Unusable, because it intervenes the mp4-movie track. Also your system rejects our VAT which we are using since more than 20 years without problems.
Jamendo Licensing has everything
Jamendo Licensing has everything. Great selection, user friendly web site, great customer service department. Kevin Osborne USA, CT
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







