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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with payment issues, noting that royalties and earnings were frequently delayed or not paid at all, often for months or even years. People also found the response times from customer support to be problematic, as replies were often generic and unhelpful, failing to resolve payment concerns. Additionally, the website was criticized for being outdated and difficult to use, and many struggled to contact the company effectively regarding their issues. Some people were satisfied with aspects of the service, highlighting good music content and, in a few instances, receiving prompt and precise answers from support. However, these positive experiences were often overshadowed by the persistent problems with delayed payments and a lack of transparency.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report significant delays in... See more

Response time

People report negative experiences with response times. Many customers express frustration with vague,... See more

Service

Users describe ambiguous interactions with service. Many reviewers express extreme disappointment and... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report issues with communication, stating... See more

Website

Reviewers express strong dissatisfaction with the website. Many artists and customers warn others to research... See more

Reviews shaping this summary

Rated 2 out of 5 stars

There has been such a decrease in royalties and payments quality. For example: as a netlabel, one of our artists is waiting since May 2025 for a payment, which stays forever in pending state. Wh... See more

Rated 2 out of 5 stars

About hundred songs as artist were disapperead by catalog of Jamendo Pro : i don't receive any answer. Jamendo Sues Nvidia and Suno for songs. It was a good platform borned with good intentions... See more

Company replied

Rated 2 out of 5 stars

As a user who listens to the songs published on Jamendo Music, I have to make a point to the company: invest more, much more, to make the site more modern and usable. Furthermore, develop apps that ca... See more


Company details

  1. Music Publisher
  2. Hobby Store
  3. Live Music Bar
  4. Music Store

Written by the company

Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Instore radio support non existant

Have used there in-store radio for a few years now. It's OK but don't expect any support. I'm guessing the reviews that rave about Jemnedo are fake. I couldn't change my payment details so have had to cancel my account and set up a new one. Now it won't play on my iPad - trying to get help is hopeless. Tried phoning, tried their messenger app and sent two emails. Still no response.

December 10, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Hi John,

Our sincere apologies you've not been able to get the support you need. Please give us a chance to put this right for you.

I'll ask our head of support to contact you directly.

Rated 5 out of 5 stars

Get PAID for your music easily

I uploaded my music here many years ago, and have been paid out in a very timely manner whenever I contacted them to collect. It's like free money! They collect royalties for use of your music and get you paid, paid, paid! Couldn't be easier!

November 19, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Jeff,

Thanks ever so much for your kind review, we genuinely appreciate it.

Rated 5 out of 5 stars

Thank you

The customer service gave me a very quick and efficient reply. Thanks a lot !

September 27, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Thank you for taking the time to review our customer service Grégoire.

Rated 5 out of 5 stars

Excellent service

I’ve been very happy with the service and support provided by the Jamendo team. Responsive and helpful

September 22, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Many thanks for taking the time to review Eric. It's very much appreciated.

Rated 5 out of 5 stars

Reply quickly to solve the problem

Encountered a little problem, but the customer service staff responded quickly and solved the problem, I think it’s great

September 7, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Many thanks for your very kind review.

Rated 5 out of 5 stars

Fast support

Fast support. The guys are friendly and help to solve any questions. I'm glad to be working with Jamendo.

August 25, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Thanks very much for taking the time to review your support experience, we really appreciate it.

Rated 5 out of 5 stars

I am very satisfied with Jamendo

I am very satisfied with Jamendo for supporting me very quickly and enthusiastically. Any problems will be satisfactorily resolved by them. I love Jamendo.

August 20, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Thanks very much for taking the time to review the support you received. We really appreciate it.

Rated 1 out of 5 stars

I am so angry at this deceitful money…

I am so angry at this deceitful money grabbers . Whatever you do don't do any kind of business with them. They said you can cancel at anytime and they would grant a refund but they lie. I canceled in 7 days of trying it out. I got 2 receipts of me canceling. But they gave me an email saying that I can't get a refund. Technically I should take them to court. I just might. The songs also what they claim are not legal either. This company should be shut down. DON'T DO ANY KIND OF BUSINESS WITH THEM. OR YOU'LL BE SORRY. No stars in my book but a big minus 10. Attorney time.

July 26, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Dear Shelly,

Please give us the opportunity to resolve these issues for you. If you can email us at support@jamendo.com, my colleague Alex will personally make sure we understand the problems you've experienced and will do everything he can to put things right.

It's not clear from your message whether you were subscribing to our 'production music catalogue' or to our 'instore radio' product.

The synchronisation catalogue subscription offers a monthly unlimited subscription for content creators that you can cancel at any time. After cancelling, you are no longer charged for future months, and your current subscription ends at the end of your subscription month.

Our 'InStore radio' product has a 14-day free trial, during which time you can cancel without any charge. At the end of the free trial, if you haven't cancelled, we charge the annual subscription for access to the service.

Regarding the music itself, all of the music available on our site is legally licensed from the original artists, and can be used by our customers without them needing to pay additional licence fees.

Please get in touch with us, as we would love to fully understand what has gone wrong for you.

Best wishes,


Theo

Rated 5 out of 5 stars

We are absolutely delighted to have…

We are absolutely delighted to have come across jamendo. I run a small sewing school and we want to play music in classes. This would cost several thousand pounds usually due to PRS, which I can in NO WAY afford! So I started looking for royalty free options.

Jamendo have a royalty free music app that costs around £50/yr for the size classroom we have (1 venue) and a great range of music channels and types. The students really like the music, my favourite is Lounge : )
Thanks guys, you've saved us as a small biz

February 3, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Many thanks for your lovely review Kat. If we can be of help at any time, please don't hesitate to contact us.

Rated 1 out of 5 stars

This is a scam

This is a scam - I've sent the following email several times and they haven't replied:

I was charged for the two week trial, despite your statement that I would not be charged during this period. I then tried to cancel the subscription but I couldn't find it in your website. I've sent you an email but I didn't get a reply. So I deleted my account. Despite that, on the 12th of January I received an email saying my annual subscription has been renewed. And I can't login because I deleted my account.

January 14, 2021
Unprompted review
Rated 1 out of 5 stars

Jamendo track pack rip-off

I have used Jamendo for several years to provide music for my home videos. Two years ago, I bought a track pack of 20 tracks, of which I have used 8 licenses. For about a year, I have been unable to use the remaining tracks. In the past 6 months I have repeatedly contacted Jamendo via their webite and by email to get help fixing the website problem so that I can use my licenses. I have received only one acknowledgement and no help.
I wonder if they treat their music providers with as much contempt as they treat their customers? I try to reward the music creators by buying licenses rather than just rip their music. Jamendo have taken my money for the licenses but do not provide me with the means of using those licenses or provide a refund.

October 12, 2020
Unprompted review
Jamendo logo

Reply from Jamendo

Hi James,

I'm very sorry we've not responded to your review before. If you would like to contact my support colleagues on talk-to-us@jamendo.com then we can help resolve this for you. Since the time of your message we've taken very positive steps forward in improving the response of our customer support team, so please give us a chance put this right for you.

Rated 1 out of 5 stars

Jamendo is terrible for content makers

Jamendo is terrible for content makers. They get money from our music but they don't pay us( aka stole). When you try to get in touch with them, they send automatic messages. I sent some messages asking about my payments more than one year a go and they didn't reply any of those. I'm really pissed off.

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

I am very happy to participate with you…

I am very happy to participate with you ...
thanks for the acceptance
I believe that music does not necessarily have definite patterns to follow and that if it is done with heart and head, it can be applied in any means of communication, even if it does not follow precise patterns as some believe to be followed to sell

December 20, 2019
Unprompted review
Rated 1 out of 5 stars

Jamendo sold me an invalid license!

I purchased a license from Jamendo Licensing and used the licensed music in a youtube video. The youtube video received a "copyright claim" and Jamendo was NOT ABLE to remove that claim after 3 weeks waiting! They always tell me that they contacted the author of the music and that he has to solve the copyright claim. But I bought the license from Jamendo, so I expect THEM to deal with the copyright claim! On other music platforms it only takes a maximum of a couple of days until such a claim on youtube is solved. But Jamendo is not able to do that. So in my opinion they sold me a FAKE LICENSE! I am trying to get my money back from them. STAY AWAY FROM JAMENDO!

January 28, 2019
Unprompted review
Rated 1 out of 5 stars

Unusable

Unusable, because it intervenes the mp4-movie track. Also your system rejects our VAT which we are using since more than 20 years without problems.

September 23, 2018
Unprompted review

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