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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with payment issues, noting that royalties and earnings were frequently delayed or not paid at all, often for months or even years. People also found the response times from customer support to be problematic, as replies were often generic and unhelpful, failing to resolve payment concerns. Additionally, the website was criticized for being outdated and difficult to use, and many struggled to contact the company effectively regarding their issues. Some people were satisfied with aspects of the service, highlighting good music content and, in a few instances, receiving prompt and precise answers from support. However, these positive experiences were often overshadowed by the persistent problems with delayed payments and a lack of transparency.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report significant delays in... See more

Response time

People report negative experiences with response times. Many customers express frustration with vague,... See more

Service

Users describe ambiguous interactions with service. Many reviewers express extreme disappointment and... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report issues with communication, stating... See more

Website

Reviewers express strong dissatisfaction with the website. Many artists and customers warn others to research... See more

Reviews shaping this summary

Rated 2 out of 5 stars

There has been such a decrease in royalties and payments quality. For example: as a netlabel, one of our artists is waiting since May 2025 for a payment, which stays forever in pending state. Wh... See more

Rated 2 out of 5 stars

About hundred songs as artist were disapperead by catalog of Jamendo Pro : i don't receive any answer. Jamendo Sues Nvidia and Suno for songs. It was a good platform borned with good intentions... See more

Company replied

Rated 2 out of 5 stars

As a user who listens to the songs published on Jamendo Music, I have to make a point to the company: invest more, much more, to make the site more modern and usable. Furthermore, develop apps that ca... See more


Company details

  1. Music Publisher
  2. Hobby Store
  3. Live Music Bar
  4. Music Store

Written by the company

Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Efficient support service

J'utilise jamendo depuis une dizaine d'année. sans uncun probleme. Je gére 3 formations musicales avec le même compte.
Ce mois-ci, un probleme est survenu, m'empechant de me connecter? l'équipe du support m'a dépanné en 2 jours et réactivé mon compte tout en vérifiant mon identité de manière trés sécurisé et proféssionnelle.
Merci Jamendo pour le service rendu à la musique libre !
I use jamendo for about ten years. without any problem. I manage 3 musical formations with the same account.
This month, a problem occurred, preventing me from logging in? the support team helped me out in 2 days and reactivated my account while verifying my identity in a very secure and professional manner.
Thank you Jamendo for the service rendered to free music!

February 26, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Bonjour Jéjé,

Merci pour cette revue fantastique !

Nous sommes heureux d'apprendre que vous êtes satisfait de Jamendo et de notre service client.

Votre satisfaction est notre priorité, et comme le confirme votre commentaire, nous sommes fiers de notre service exceptionnel.

Nous vous remercions encore une fois pour votre commentaires et avons hâte de vous revoir !

Rated 5 out of 5 stars

Exactly what i looked for

Nice cervice, great music. Exactly what i looked for. Also prices are good.

February 25, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Victoria,

Thank you for this amazing feedback and for choosing Jamendo.

Enjoy the music :-)

Rated 5 out of 5 stars

I needed ISRC changes for my songs that…

I needed ISRC changes for my songs that were previously unreleased outside of Jamendo. When I joined Distrokid I got my own ISRC and Jamendo made the conversion completely painless. I just send the email with the updated codes and they had is resolved in a few days.

February 25, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi MAtt,

Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

Thank you again for your feedback, and we look forward to seeing you again!

Rated 5 out of 5 stars

Excellent support

February 19, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Renato,

Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

Thank you again for your feedback, and we look forward to seeing you again!

Rated 5 out of 5 stars

Finding the solution with payment and…

Finding the solution with payment and renewing the subscription very fast.

February 17, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Piotr,

Thank you for taking the time to leave us such a fantastic review!

We’re happy to hear that you loved doing business with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

Thank you again for your feedback, and we look forward to seeing you again!

Rated 1 out of 5 stars

Horrible Company that Never Got Back to Me About Licensing Issues

I signed up for Jamendo in February 2021 to use music on my Youtube channel. I had licensing issues with several of the songs I used from Jamendo once I uploaded them to my channel even after adding the licensing information. I contacted Jamendo support and no one ever got back to me to help with any type of situation. I had to stop using the music even though I paid to use it in my Youtube channel. What a total waste of $300. I'd give them a minus one if I could and a thumbs down.

February 14, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Morena,

Our sincere apologies you've not been able to get the support you need. Please give us a chance to put this right for you.

I'll ask our head of support to contact you directly.

Rated 5 out of 5 stars

As a longtime customer/artist of…

As a longtime customer/artist of jamendo. I have never been disappointed. When I had a problem with my last album release „Voyage to new Worlds“, they helped me quickly! Best regards. MG-Rizzello

January 26, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi,

Thanks ever so much for your kind review. We're really looking forward to introducing some new and exciting new services for artists later this year, and can't wait to share these plans with you.

Best wishes,

Theo

Rated 5 out of 5 stars

My best store!

This is my seventh year of collaboration with Jamendo as a composer. From the very beginning it was intuitively simple and easy. No hidden conditions or pitfalls. Transparent statistics of plays, downloads and licenses for my music. The rules of the company provide conditions for the growth of authors' income. The support service is always in touch and will help to solve the questions that have arisen. The company is developing and offering new opportunities for community members. Definitely Jamendo is the best store for me!

January 25, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Alexey,

Thanks ever so much for taking the time to review us. One of the things that is important to us a company is acting in a fair way towards artists, and helping them earn a living from doing what they love. We have some exciting plans for the months ahead and can't wait to share them with you in the near future....

Rated 5 out of 5 stars

Great servise

Great servise, glad to know about jamendo

January 20, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

I'm glad we could help Stanislav. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Almost excellent

Almost excellent. New support team with a fast feedback. It will be great to have the ability to set up Payoneer in payments settings.

January 19, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Litho. Many thanks for your kind review.

Rated 5 out of 5 stars

Great Jamendo support

I have reached Jamendo support, they successfully helped me with my question

January 15, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Thanks very much for taking the time to review our customer support team. It's much appreciated.

Rated 5 out of 5 stars

My experience with Jamendo

I think, from experience, for years that Jamendo it is a very good website for artists like me, independent and passionate about music. This website connects artists, listeners, and many other organizations from all walks of life looking for original music.

January 14, 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Thanks very much for your kind review Denis. We have some exciting plans for the coming year to help independent artists distribute their music and get closer to their fans. We look forward to sharing these with all our Jamendo Artists soon...

Rated 5 out of 5 stars

Jamendo Support Team

Jamendo Support Team

Jamendo and Jamendo Support Team
are very competent, technically great and as a team
Super .
Solves and answers problems quickly
and well all inquiries.
Great praise and recognition
Many Thanks
Christian Petermann

December 30, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Christian,

Many thanks for your very kind review of our support team.

Rated 4 out of 5 stars

Hello!

Hello!
My experience in Jamendo is still too small to give a full review, but nevertheless, during this short time I have developed a very good impression of this company.
The support service works very quickly and efficiently.
Of course, there are some incomprehensible moments, but with the advancement of the study of Jamendo, I think these questions will find their solution.
And I hope that I will have a long experience of working with you.
Thank you!!!

December 20, 2021
Unprompted review
Rated 4 out of 5 stars

Good Way to share our own music.

Good Way to share our own music.

Can be paid for some musical projects with LICENSING.

Little by little, tour songs can be listened all over the world (and use for some project/ radios...stream..)

It use the Creative Commons, be sure what it means in your country

December 17, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Many thanks for your kind review David.

Rated 5 out of 5 stars

Jamendo is one of my favorite platforms…

Jamendo is one of my favorite platforms to interact with. They create a fun and interactive experience for artists and listeners.
The support services are also very timely and on point.

December 17, 2021
Unprompted review
Jamendo logo

Reply from Jamendo

Hi,

Thanks very much for your very kind review.

Best wishes,

Theo

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