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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with payment practices, consistently reporting long delays in receiving royalties, with some waiting months or even years for their earned money. Customers frequently mentioned issues with communication, noting that their inquiries often received no response or only generic, unhelpful replies, particularly concerning payment statuses. Many also highlighted problems with claims, reporting difficulties in receiving due payments and expressing concerns about the fulfillment of contractual terms. However, some customers also mentioned that when they did receive a response, it was often fast and precise, and a few people were satisfied with the service and the quality of the music provided.

What people talk about most

Payment

Reviewers express strong dissatisfaction with payment processes, citing consistent delays and non-payment of... See more

Response time

Users describe negative interactions with response times. Many customers report receiving vague, copy-paste... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express disappointment and frustration,... See more

Customer communications

People report negative experiences with contact. Customers frequently mention that contacting support leads... See more

Claim

Customers consistently express dissatisfaction with claim processes. Many reviewers report issues with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After 12 years of good cooperation with Jamendo.com, I regret to report that since May 2025—six months ago—the platform has failed to pay royalties owed to me, despite all payment conditions bei... See more

Rated 3 out of 5 stars

UPD (10.02.26) A month later, the situation was resolved successfully, and the royalties were paid, but this only happened after an official notification was sent to Jamendo's partners, so... See more

Rated 3 out of 5 stars

EDIT: I just received my payment and got some insight in why this could happen. This is why I adjusted my review. I'm still a bit disappointed that it took so long, but I'm still happy, that... See more

Rated 2 out of 5 stars

There has been such a decrease in royalties and payments quality. For example: as a netlabel, one of our artists is waiting since May 2025 for a payment, which stays forever in pending state. Wh... See more


Company details

  1. Music Publisher
  2. Hobby Store
  3. Live Music Bar
  4. Music Store

Written by the company

Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website

Very good website where I have had my music tracks for years. It's still there even though I'm not really active anymore, so I'm very happy with that! The problems I had with the website were quickly resolved when I got in touch and everything is working fine again.

July 23, 2023
Unprompted review
Rated 4 out of 5 stars

Good

I feel good in the jamendo music family...
always attentive to the needs of the composer and present throughout the sector.
I would improve the web page and the ability to upload files

May 30, 2023
Unprompted review
Rated 4 out of 5 stars

Great website

Great website.
It doesn't seem to do updates frequently. It looks very outdated. The minimum limit for withdrawing is too big.

May 29, 2023
Unprompted review
Rated 4 out of 5 stars

Jamendo is amazing site which I love…

Jamendo is an amazing site which I love so much, it has given me so much confidence in my beat making and through their synclicensing program I have started making some from my beats, even though their percentage can still be improved. Finally their I.T crew is very swift and efficient and their quick response to emails is something I really appreciate.

May 27, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Support

The prompt attention I recently received from the Jamendo support team about a glitch in the listen/download counter was outstanding. Overall, the Jamendo site has proven to be an outstanding platform to host and provide music to the public.

April 1, 2023
Unprompted review
Rated 1 out of 5 stars

Jamendo does not pay authors

I have been a composer of music on Jamendo since 2016. Everything was great and I enjoyed working with them.
But for the last 3 months they just don't pay me money. Music is my main income and I need my hard earned money. Every week I write them emails but they respond with the pattern "we understand your dissatisfaction...please wait a little longer". They don't describe the problem or say exactly what happened.
I want clients to know that the money you pay for licenses to Jamendo doesn't go to the author of the music. Jamendo, I hope you see this and finally answer my letters not with a template, but with a clear and intelligible answer when I need to wait for my money.

March 22, 2023
Unprompted review

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