James Moore Jewellers Reviews 

281
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

From start to finish the whole experience was one of ease. Purchased a Seiko porcelain dial, the website was easy to follow, each timepiece has an in-depth description which I found extremely useful.... See more

Rated 5 out of 5 stars

I was really happy with the help I received from Liam when buying a watch. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. His excellent customer ser... See more

Rated 5 out of 5 stars

Very reliable,swift delivery. Product as described and authentic Garmin strap. Price competitive.Really impressed with ordering and delivery process. If only Garmin would make additional strap h... See more

Rated 5 out of 5 stars

Great selection with very keen prices and always willing to price match. To me, customer service is far more important than the price. I have dealt with James Moore for several years and made many pur... See more

Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Family-run shop selling designer watch brands, diamond, gold and silver jewellery, plus repairs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

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4.8

All reviews

(281)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Watch purchase

What can I say , very helpful staff friendly after ordering, purchasing my special watch ,going back to purchase my wife a watch excellent customer service

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

The watch strap I ordered didn't fit, I rang and asked about exchanging it and had an extremely helpful response, identifying the problem and agreeing to an exchange. Having sent the strap back, the replacement arrived promptly and was correct.

April 22, 2024
Rated 5 out of 5 stars

Highly recommend this Jewelers

Had yet another great experience dealing with this Jewelers...Had been looking for a nice piece of Jade to wear on a necklace and after the great service provided by this Jewelers when I wanted a new piece of Jewellery made,rings sized and a Watch for my partner this was the shop I was going back to...
Liam as usual was a star and sourced me exactly what I was looking for, absolutely chuffed to bits with my Jade necklace...
Definitely check this Jewelers out, highly recommend....Thanks so much Liam.

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

A Big Thank You

My mother unfortunately had to have her wedding rings removed by the hospital, after wearing them for 62 years. We took them to Liam at James Moore & he has managed to repair them, resized them, and now they look better that new. Thank you so much for your excellent service and making my mum so happy 😀

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great personal service

Great personal service.
The shop was busy, but my wife and I were looked after in a manner that made us feel special
It was a very pleasant experience
Very happy with our purchase
Feel that we have received a good deal.
Old fashioned service, with a unique, modern twist.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

SPEEDY WATCH FIX

This was my second experience using James Moores in Kenilworth. The first time I used this Jewellers was for a repair to my wedding ring, after the hospital had to cut it off my finger. It looked like new after they had repaired it and made it a size larger. You wouldn't have noticed it had been done.
This visit was to take my favourite Accurist watch in for a repair for a broken strap and lost spring pin.
The staff were very helpful and friendly as always. Fixed in less time than it took us to go for a coffee. Thought I may have to come back the following day considering my experiences with other jewellers. Very pleased and they repaired at a very reasonable price. I will not go anywhere else for repairs in the future.
Many thanks James Moore

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Very good price. Good communication and incredibly speedy delivery! Would highly recommend for watches.

December 19, 2023
Unprompted review

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