From start to finish the whole experience was one of ease. Purchased a Seiko porcelain dial, the website was easy to follow, each timepiece has an in-depth description which I found extremely useful.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was really happy with the help I received from Liam when buying a watch. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. His excellent customer ser... See more
Very reliable,swift delivery. Product as described and authentic Garmin strap. Price competitive.Really impressed with ordering and delivery process. If only Garmin would make additional strap h... See more
Great selection with very keen prices and always willing to price match. To me, customer service is far more important than the price. I have dealt with James Moore for several years and made many pur... See more
Company details
Written by the company
Family-run shop selling designer watch brands, diamond, gold and silver jewellery, plus repairs.
Contact info
9 Warwick Road, CV8 1HD, Kenilworth, United Kingdom
- www.jamesmoorejewellers.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and 100% professional.
Excellent service
Excellent service. Bought a garmin watch. Delivery was super fast. Would highly recommend.
Great selection of top quality watches
Great selection of top quality watches; first class customer service and excellent price. It was a very pleasant experience
Very happy with our purchase.
Watch purchase
What can I say , very helpful staff friendly after ordering, purchasing my special watch ,going back to purchase my wife a watch excellent customer service
Great service and delivery and im very…
Great service and delivery and im very happy with my purchase.
Very helpful
The watch strap I ordered didn't fit, I rang and asked about exchanging it and had an extremely helpful response, identifying the problem and agreeing to an exchange. Having sent the strap back, the replacement arrived promptly and was correct.
Great Service and Price.
Great Service and Price.
Customer friendly & easy to navigate web pages.
Fast delivery and priced matched the…
Fast delivery and priced matched the watch, would definitely recommend.
Quality and swift
The instant response and prompt delivery within the stipulated timelines. The quality of the packaging and the product all A class.
Brilliant service
Brilliant service. No postage surcharge for the highlands which wins my vote!
Highly recommend this Jewelers
Had yet another great experience dealing with this Jewelers...Had been looking for a nice piece of Jade to wear on a necklace and after the great service provided by this Jewelers when I wanted a new piece of Jewellery made,rings sized and a Watch for my partner this was the shop I was going back to...
Liam as usual was a star and sourced me exactly what I was looking for, absolutely chuffed to bits with my Jade necklace...
Definitely check this Jewelers out, highly recommend....Thanks so much Liam.
Excellent service and communication…
Excellent service and communication wonderful definitely recommend
A Big Thank You
My mother unfortunately had to have her wedding rings removed by the hospital, after wearing them for 62 years. We took them to Liam at James Moore & he has managed to repair them, resized them, and now they look better that new. Thank you so much for your excellent service and making my mum so happy 😀
Fair price and fast delivery
The men's bracelet was on salè at a good price. Easy order placement, good communication on progress and rapid delivery.
Great personal service
Great personal service.
The shop was busy, but my wife and I were looked after in a manner that made us feel special
It was a very pleasant experience
Very happy with our purchase
Feel that we have received a good deal.
Old fashioned service, with a unique, modern twist.
SPEEDY WATCH FIX
This was my second experience using James Moores in Kenilworth. The first time I used this Jewellers was for a repair to my wedding ring, after the hospital had to cut it off my finger. It looked like new after they had repaired it and made it a size larger. You wouldn't have noticed it had been done.
This visit was to take my favourite Accurist watch in for a repair for a broken strap and lost spring pin.
The staff were very helpful and friendly as always. Fixed in less time than it took us to go for a coffee. Thought I may have to come back the following day considering my experiences with other jewellers. Very pleased and they repaired at a very reasonable price. I will not go anywhere else for repairs in the future.
Many thanks James Moore
watch wasnt in stock when I contacted…
watch wasnt in stock when I contacted them. it was brought into stock the same day and delivered within 3 days superb service
Highly recommend
Very good price. Good communication and incredibly speedy delivery! Would highly recommend for watches.
Speedy delivery free just in time for…
Speedy delivery free just in time for Christmas when other jewellers couldn't commit
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








