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Japan Candy Store Reviews 

792
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the wide variety of unique and interesting products available, often discovering new treats they haven't tried before. The quality of the items consistently receives praise, with many noting that products arrive in excellent condition and taste delicious. People frequently recommend the overall experience for those looking to explore new Japanese snacks. However, some customers also noted significant delays with their orders and deliveries, sometimes waiting several months for items to ship. A few other people also felt that communication was lacking, experiencing unanswered emails and a general absence of updates regarding their purchases. This often caused frustration, especially when trying to resolve order status or cancellations.

What people talk about most

Product

Customers had positive experiences with product, praising the variety and quality of snacks and candies, with... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the condition and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers reporting quick shipping and... See more

Response time

Users describe negative interactions with response times, with many reviewers reporting a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far I have been very satisfied with the boxes I have gotten. They have included a wide variety of candies and snacks that I haven't seen or tried before. Their current warehouse change has led to... See more

Rated 4 out of 5 stars

Chip Star Potato Chips - Nori Shio Seaweed Salt if you like the taste of seaweed then you will like these chip the just taste like the the us chips from pringles chips come try them Japan candy store... See more

Rated 4 out of 5 stars

I rated this a four star because they have a lot of options, drinks, food, snacks, items, etc. They have everything very organized and I haven’t had any issues on the website. The only sucky thing is... See more

Rated 4 out of 5 stars

It's nice to see so many different colorful and designed products. Probably you discover every time something new. Room for improvement is the lack of labelled products with vegan or vegeterian.

Contact info

4.0

Great

TrustScore 4 out of 5

792 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(792)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

The Northern Sojourn from Japan to Finland.

It takes a while for the candy to arrive to my place, due to living many countries over, but the candy always arrives in good condition and they taste good, outside being a little expensive due to shipping costs it's not a bad site to use if you have a lil bit of cash to burn, or eat in this case.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Such a great shop!

Such a great shop for finding unique snacks with ULTRA cute character packaging! I've bought from a lot of different online shops, but this one is the best for character themed packaging!

October 1, 2024
Unprompted review
Rated 2 out of 5 stars

Nonexistent Customer Service!

Placed an order August 8th. Have received approximately half my order between then and September 10th.
Did not receive updates or shipping notifications except for when the first portion was shipped, which came with a tracking number that never updated. Received notification when the 2nd portion was delivered.

Company does not respond to emails unless you reach out to their SMS helpline, which is ran by their sister company, Blippo, so you cannot speak to anyone directly at Japan Candy Store.
I received a very “copy and paste” status update from “Mika” at JCS on September 6th, stating their move was complete and the remained of my order would be shipped ASAP! Two weeks later and it has not shipped yet.

I sent them an email on September 17th asking to cancel the remainder of my order since it hasnt gone beyond “confirmed” and have not received a response as of 9/20/2025. Most businesses reply within 48 hours but not JCS! You have to hound them for a response!

Nonexistent customer service. Save your money, spent it elsewhere.

September 17, 2025
Unprompted review
Japan Candy Store logo

Reply from Japan Candy Store

Hi Ashley! Apologies for the delay, and thank you for your patience during our warehouse move.

Your unshipped items have been refunded, and we’ve replied to your previous message already. Please feel free to reach out if you have any other questions — we’re happy to help!

Rated 5 out of 5 stars

Loved the website

Loved the website. So colorful and easy to navigate. So many interesting and different snacks!

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT SELECTION OF SNACKS!!

Japan Candy Store have offered a variety of asain snacks that suited to my tastes very well! It has indeed fulfilled my satisfaction in term of being a customer, considering delivery arriving on time :)

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Store

I love this store! I was born in Tokyo, it's so hard to find most the candy I love. The Japan Candy Store has everything for a good price.

September 12, 2025
Unprompted review

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