JB Heating Services Reviews 

1,207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being superb, efficient, and professional, often highlighting quick issue resolution. The staff and engineers are frequently described as polite, knowledgeable, and friendly, providing excellent customer service with good communication and prompt scheduling. However, some customers noted that pricing for certain services felt a bit high, or they experienced issues with being invoiced for incomplete work or wrong parts. A few also reported problems like issues with property during work, inaccurate information, or missed appointments, which led to frustration and unresolved issues.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many feeling well-cared for and listened to,... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding it competitive and good value, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect job! Excellent outfit. Came out to change the boiler. Agreed to do it at short notice because my brother had just come out of hospital. The whole operation from start to finish went smooth... See more

Company replied

Rated 5 out of 5 stars

Superb service from start to finish. We didn’t expect our boiler replacement to be so quick and easy, at such a good price. Communication from the office was extremely good with a prompt quote, quick... See more

Company replied

Rated 5 out of 5 stars

They charge by the hour, which is actually alright if there’s not loads wrong with your system. Last year I ended up paying for about 3 hours ‘cause it were a breakdown, but this year, now ever... See more

Company replied

Rated 5 out of 5 stars

We contacted JB heating regarding my elderly mothers shower which was leaking. They sent an engineer named Darren. What a lovely young lad. He’s very knowledgeable and chatted away to my elder mother... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Engineer
  4. Gas Installation Service
  5. Boiler and Heating Service
  6. Plumber

Written by the company

Trading since 2001 we are Worcester Bosch Accredited at the highest level (Level 2 Partner) and cover all aspects of boilers and heating for domestic and commercial heating and plumbing requirements, specialising in Worcester Bosch boiler Installations and also repair and service/maintenance for Gas, Oil, LPG and Electrical work we pride ourselves on being prompt, competitively priced and professional. We complete boiler and central heating upgrade installations every day and have some of the most competitive installation prices around. We are Gas safe no. (213925)  OFTEC No. (14053) and member of the CIPHE. Public liabilities insured for £2M and have a £20000 workmanship warrantee insurance policy for all our work. Five year warrantees apply on all our Installation work (Labour and Materials), and where manufacturers warrantees apply including up to 12 years for new Worcester Bosch boiler Installations. Five Star rated Heating engineers with over 25 years’ experience and qualified in various different fields including: Gas, LPG and Oil. We are Gas Safe and OFTEC registered we are also a member of Ciphe (Chartered institute of plumbing and heating engineers). Being associated and accredited by manufactures including: Mitsubishi, Worcester Bosch, Vaillant, Baxi and Honeywell Heating Controls you can be assured of professional quality service with extended Warrantees. Established in 2001 serving Lancashire, Yorkshire and Greater Manchester, we provide only the highest standards of work and are Gas safe, OFTEC, CIPHE and Worcester Bosch accredited. We cover all boilers and heating for domestic, commercial and industrial heating and plumbing requirements, specialising in boiler repair and service for either Gas, Oil, LPG and Electrical work we pride ourselves on being prompt, competitively priced and professional. We cover BB, BL, M, OL, SK, HX and PR postcodes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(1,207)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great work

Great work, quick and easy from booking to finish.

April 17, 2025
Unprompted review
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Reply from JB Heating Services

Thank you so much for your kind words! We're really glad to hear everything went smoothly from booking to completion. If you ever need anything in the future, don’t hesitate to get in touch!

Rated 5 out of 5 stars

Jack capped off my gas and removed an…


Jack capped off my gas and removed an old fireplace quickly and safely. He was friendly, professional, and left everything tidy. Really pleased with the work – would definitely use him again!

April 15, 2025
Unprompted review
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Reply from JB Heating Services

Thank you so much for your wonderful feedback! We're thrilled to hear that Jack did such a great job with capping off your gas and removing the old fireplace. It’s fantastic to know he made the process smooth, safe, and tidy for you. We’ll be sure to share your kind words with him. We truly appreciate your support and look forward to assisting you again whenever you need us!

Rated 5 out of 5 stars

Good company

Good company, straight to the point , really good work ethics and really hard working throughout, highly recommend this company for big jobs as got lots of knowledge and experience.

April 5, 2025
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Reply from JB Heating Services

Thank you so much for the great review! We're really glad to hear you were happy with our work and approach. We take pride in being efficient, reliable, and bringing our experience to every job, especially the big ones! We truly appreciate the recommendation.

Rated 5 out of 5 stars

Engineer Jack

Jack came out to do a gas safety check on my home and he was so friendly and polite, did an amazing job. Would highly recommend.

April 9, 2025
Unprompted review
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Reply from JB Heating Services

Thanks so much for your lovely review! We're really glad to hear Jack was friendly and did a great job. We appreciate the recommendation! 😊

Rated 5 out of 5 stars

Had a engineer called Harvey came round…

Had a engineer called Harvey came round today called them that morning when i had a problem with my boiler came round that afternoon fixed it great service very professional man 10/10

April 3, 2025
Unprompted review
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Reply from JB Heating Services

Thank you so much for your kind words! We're thrilled to hear Harvey was able to help so quickly and get your boiler sorted the same day. We’ll be sure to pass on your 10/10 feedback to him, he’ll really appreciate it! Don’t hesitate to reach out if you need anything in the future. 🔧🔥

Rated 5 out of 5 stars

Impressive service and enginee

The engineer (Jack) was great and professional felt like he went above and beyond for us, overall service has been exemplary and would definitely use again

April 3, 2025
Unprompted review
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Reply from JB Heating Services

Thank you so much for your wonderful feedback! We're thrilled to hear that Jack provided such great service and went above and beyond for you. We truly appreciate your kind words and are glad you had an excellent experience. We’d be more than happy to assist you again whenever needed!

Rated 5 out of 5 stars

Matt & Liam worked really well together…

Matt & Liam worked really well together and were well organised. They had everything they needed with them so there were no delays. We were told the work might take 8 days but the finished in 5.
The new system has been working for 2 weeks & we haven’t had any problems.

March 15, 2025
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Reply from JB Heating Services

Thank you for your kind review! We're delighted to hear that the installation was completed efficiently and ahead of schedule. It’s great to know your new system has been running smoothly. If you ever need anything in the future, we’re happy to help!

Rated 5 out of 5 stars

Exceptional job done by an Exceptional …

Exceptional job done by an Exceptional person..very informative and helpful person..The cost was fully explained beforehand and good value..

March 25, 2025
Unprompted review
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Reply from JB Heating Services

Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience and found the service both exceptional and informative. It’s great to know that the pricing was clear and felt like good value. We truly appreciate your kind words and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Issues all dealt with 👍

March 25, 2025
Unprompted review
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Reply from JB Heating Services

Thank you for your review! We're glad to hear that all issues were resolved to your satisfaction. If you need anything else in the future, don't hesitate to reach out.

Rated 5 out of 5 stars

Prompt service

The engineer turned up at around 2.15 to look at the boiler, straight away he knew what was wrong with it, and within the had it repaired. So I couldn’t be happier as he told me what was wrong with the boiler and said it was as good as new.

March 15, 2025
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Reply from JB Heating Services

Thank you so much for sharing your experience! We're thrilled to hear that our engineer quickly identified and resolved the issue with your boiler, leaving it as good as new. Providing efficient and transparent service is what we strive for, and it's great to know we delivered that for you. If you ever need assistance in the future, don’t hesitate to reach out. Thank you for choosing us!

Rated 3 out of 5 stars

Good service

Good service! Responded promptly to an emergency call out, but…they arrived a day later than agreed and charged me more than expected for what turned out to be a straightforward fix.

Triple check the engineer will visit when you’re told, otherwise you have no comeback.

March 15, 2025
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Reply from JB Heating Services

Thank you for your review! We're sorry for not replying sooner.
We would love to see back back so we can make the experience better next time.
Hope you have a great day!

Rated 5 out of 5 stars

Professional approach

Quick response within time constraints and each operative seemed well capable of dealing with and resolving the problems faced.

March 15, 2025
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Reply from JB Heating Services

Thank you for your kind words! We're glad to hear that our team responded promptly and effectively resolved the issues within the given time constraints. Your feedback means a lot to us, and we’re always here to help should you need us in the future.

Rated 5 out of 5 stars

Great efficient service

Great efficient service
Really helped me out
Would definitely use them again

March 20, 2025
Unprompted review
JB Heating Services logo

Reply from JB Heating Services

Thank you for your kind review! We're so pleased to hear that you found our service efficient and helpful. It means a lot to know you'd choose us again, your support is greatly appreciated!

Rated 5 out of 5 stars

Got my air con up and running again…

Got my air con up and running again just in time for hot weather season! Very pleasant and friendly. Reasonable price too.

March 20, 2025
Unprompted review
JB Heating Services logo

Reply from JB Heating Services

We appreciate your kind words! We are glad to hear that you are happy with the service! Keeping our service friendly, efficient and fairly priced is always our goal. If you ever need help again, just let us know! ☺️

Rated 5 out of 5 stars

Boiler service booked and completed on…

Boiler service booked and completed on same day. Polite and friendly service.

March 18, 2025
Unprompted review
JB Heating Services logo

Reply from JB Heating Services

Thank you for your review! We're glad that we were able to complete the service on the same day. It was a pleasure assisting you! 😊

Rated 5 out of 5 stars

New boiler

The company was very friendly and efficient and clearly set out our options in the quotes. Matt arrived promptly and fitted our new boiler and was very efficient and helpful. We are very happy with the service provided.

February 24, 2025
Unprompted review
JB Heating Services logo

Reply from JB Heating Services

Thank you for your kind words! We're happy that you are pleased with our service. We always strive to meet our customers’ expectations, and we’ll be sure to pass your feedback on to our engineer as well.

Rated 5 out of 5 stars

Service to our combi boiler.

We had Craig service our combi boiler. He was efficient, clean and explained why it had been making such a loud noise. He was kind and patient enough to help me understand a few basics every homeowner should probably know that I didn't. Couldn't recommend him or the company enough if he is representative of it. Was a fair price and excellent booking system too.

March 14, 2025
Unprompted review
JB Heating Services logo

Reply from JB Heating Services

Thanks for your fantastic review! We're so pleased to hear that Craig provided a thorough and helpful service. We truly appreciate your recommendation and are glad you found the booking process smooth as well. If you ever need anything in the future, we're happy to help!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very friendly helpful staff, experienced knowledgeable engineers that provided great workmanship. Overall very professional company I couldn’t be happier…
Special thanks to the office staff, Jack and Matt the engineers that undertook the works.

March 7, 2025
Unprompted review
JB Heating Services logo

Reply from JB Heating Services

Thank you for your wonderful feedback! We're thrilled to hear you had such a positive experience with our team from start to finish. Our office staff and engineers always strive to provide excellent service, so it’s great to know we met your expectations. Jack and Matt will be delighted to hear your kind words!

Rated 5 out of 5 stars

Had a new Worcester Bosch boiler…

Had a new Worcester Bosch boiler installed very quick and efficiently by Matt. All works perfectly, even helped me install a thermostat I already had. The 15% winter discount helped out loads too! Great service, would recommend 👍

March 5, 2025
Unprompted review
JB Heating Services logo

Reply from JB Heating Services

Thank you for your great review! We're so glad to hear that. It’s fantastic that everything is working perfectly. Happy to know that the winter discount was helpful too! We truly appreciate your recommendation. 👍😊

Rated 5 out of 5 stars

Great service

Great service! He was professional, quick, and efficient. Fixed the issue perfectly. Would definitely use again!

March 5, 2025
Unprompted review
JB Heating Services logo

Reply from JB Heating Services

Thank you for your kind review! We're so delighted to hear that you had a great experience with us. We truly appreciate your support and look forward to helping you again in the future!

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