JDWilliams Reviews 

Terrible customer service, antiquated system. Unable to deal with the issue. Their 3rd party courier Arrow XL is just as bad!

This is the first time I’ve ordered from JD Williams, never received my order (was a click and collect) tracking showed it was still in transit when I went to report this was told to contact Evri which I did who eventually after 3 weeks said it has been lost in transit. I have never been refunded so I am currently going through my bank to try and get my money back

Scam company, unable to fix defraud of a family member's account, account set up in mother's details and they were unable to stop or block emails

Good and easy to do

Don't ever use this company , I paid next day delivery 3 days later ,no outfit outfit for a wedding tonight , I was left high and dry , had to close my business and head to shops EVRY appalling service and non delivery , no communication , promised oh we will get outfit up you tomorrow , recieved email won't be there , called , no answer , asked for manager through email , got email reply saying we see you've diverted parcel ! I didn't , no chat apart from
A robot
well j d Williams never again will I use your site ! Total useless ! Non delivery ! Non communication ! Non everything else and the most annoying this is you've took my
Money and I have to wait to get it back ! 😡

I ORDERED 4 PAIRS OF SHOES TO TRY ON WITH A DRESS I WAS WEARING TO A WEDDING. I RETURNED THEM (AND ORDERED THE PAIR I LIKED IN THE RIGHT SIZE). WHEN THE CONFIRMATION OF THE RETURN CAME THROUGH IT ONLY IDENTIFIED 2 PAIRS OF SHOES.

I HAVE BEEN TRYING UNSUCCESSFULLY EVER SINCE TO GET JD WILLIAMS CUSTOMER SERVICES STAFF TO SPEAK TO THE WAREHOUSE AND CONFIRM THEY RECEIVED 4 PAIRS OF SHOES AND I WILL GET A FULL REFUND. I'VE WRITTEN TO THEM 3X TO ABSOLUTELY NO AVAIL.

NOBODY IT SEEMS CAN BE BOTHERED TO PICK UP THE PHONE TO THE WAREHOUSE AND CHECK THEY HAVE LOGGED IN THE FULL RETURN. THIS IS AN UNCARING, UNHELPFUL AND FRANKLY A 'I CAN'T BE BOTHERED' TO HELP THIS CUSTOMER ATTITUDE.

WILL NOT BE BUYING ANYTHING FROM THEM AGAIN.

This company is a joke , you buy , an item and you pay for it in full and I asked them, when will the item be delivered?And they said , you 24 48 hours their account to go under the review and cheked or it Will take five days to cheked you acout wene u pay in full wot a scam

Very good experience

Got 1/7 of my orders the rest cancelled and this is over 2/3 months

Account with credit setup without our permission. Called to inform them we received a letter saying we had opened up an account with £1250 credit, using our name and address. We hadn't, asked them to stop the account and ensure its blocked from any transactions, they said they couldn't do that straight away. Action Fraud have been sent the details. Stay clear of this company

Company got delivery address post code wrong. Customer service terrible to deal with just to correct there mistake.
Email they unhelpful
Phone there rude and do not listen at first
And have a over talk attitude.
I mentioned that I was disabled and they said they would record that fact and seemed to be more interested in that than my issue. All this was to stop a purchase going to the wrong address. Evri the couriers had the wrong post code.
Jd Williams a nightmare to deal with.
I will not use them again

Excellent speedy transaction

Great communication. Lots of help if needed. Thank you for your patience.

NEVER ORDER FROM HERE BEEN CONNED OUT OF 1000s since it changed from home essentials there’s been nothing but problems with everything service contact delivery charges quality of items they don’t wanna help you at all… always paid on time now I’ve got charges coming out my ears don’t understand why so my bill isn’t even going down,.. stay clear

Absolutely appalling service. A parcel which was estimated to be delivered nearly a week ago has not even been dispatched. JD Williams make it very awkward to contact them, demanding account numbers and order numbers when you attempt to get in touch which they have not even provided - bizarrely - when did you ever order something and not get an order number?

My advice is steer clear, this company clearly cannot be trusted. I will be pursuing a refund via my credit card company.

Very satisfied Very well easy to understand

Good to us everything

Paying online has been very helpful as living in a rural area makes it very straightforward for me.

DO NOT BUY FROM THIS SITE
purchased 2 chairs said was getting delivered Friday 17th waited all day nothing so I messaged them they tell me there not in stock and I have to just wait as they don't no when they are so I called them today was told they don't sell them it's a different supplier and they could be in stock by 26th July but no promises are they taking the piss don't sell stuff you don't have I have had no updates and have had to chase them then have to argue to cancel the order placed is a joke