Jeakins Removals Reviews 

211
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for working hard, maintaining a positive attitude, and handling all furniture with great care throughout the entire move. People also appreciate the dedicated office team who promptly answer inquiries, provide clear quotes, and make the planning process exceptionally smooth. Some reviewers were not happy with occasional item damage and noted a frustrating lack of clear communication when addressing complaints. These few individuals felt deeply stressed by the unexpected setbacks and mentioned that resolving these specific problems required a lot of extra effort.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and hard... See more

Service

Users describe positive interactions with service, highlighting a seamless and stress-free moving experience... See more

Customer service

Clients share positive opinions on customer service, highlighting great help and support. Consumers mention... See more

Product

Customers consistently note ambiguous experiences with product condition during their moves. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great removal team. They arrived on time were professional and courteous. They protected the floors, moved furniture with care and attention. All the team were friendly and helpful and nothing was t... See more

Rated 5 out of 5 stars

Smooth move from start to finish. Excellent communication all round. Michelle and Vikki covering any enquiries. Then there was Fred, Jake and Chris loading and unloading with good humour, even in the... See more

Rated 5 out of 5 stars

They arrived on time. Very courteous and polite. Handled all my furniture and possessions carefully. Smooth from start to finish. Very established removal company. My nan used them in 1984, my parents... See more

Rated 5 out of 5 stars

Great removals team, they all worked tirelessly all day in the most horrific weather. Protected all the carpets well in both houses & offered to disassemble & reassemble furniture where we asked, c... See more


Company details

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If you’re looking for a professional removals company, look no further than Jeakins Removals Limited. Click through to see what we can do for you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

211 reviews

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No recent history of asking for reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(211)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Very impressed

Jeakins stepped in at short notice when our chosen removals firm became booked up for the date we wanted to move. I was really impressed - very hard working and professional and really nice guys. Long day for them as we were moving from Essex to Berkshire but they were really cheerful and helpful throughout.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Jeakins are a great removal company

Jeakins are a great removal company. The price was very competitive and the estimator very reassuring.
Our move was from Chelmsford to Bristol on a wet misty day.....the two removal guys turned up at the specified time and within a few hours all our worldly good were safely packed into the lorry....They had decided that as they had finished loading earlier than they had antissipated that they would deliver the same day....and they did...luckily our daughter was there to greet them...they had unloaded everything into the required places and were off by 8.30 pm....we arrived a little later because of the weather and having to drop off the keys....everything was in perfect condition with no breakages.
The Office staff are very good with reassuring words whenever it's needed,,,,Vickey in particular always on the end of the phone to cheer us up whenever and wherever we may be...Thanks Vickey and all that made our move completely effortless...
Would I recommend Jeakins...Yes...and YES AGAIN.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Jeakins Removals - nice bunch

Jeakins Removals moved our family from 2 houses into one - very professional & they stored a lot of our belongings for 5 months at a reasonable price. A nice bunch of lads make everything run smoothly on the moving dates . Would definitely recommend.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding !!!!

Quite simply, Jeakins were absolutely outstanding from start to finish despite my extremely late notice to move. A fantastic family business with a personal touch.
I had a quote from a multi national and it was more expensive and no interest in my pre move questions.

Everyone i spoke to was interested and could not do enough to make sure our move was straightforward.
Moving is stressful, but they were superb. On time and dealt with all our possessions as if they were their own. Office staff were also excellent and no surprise hidden charges.
Absolutely 5 Stars from us.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Seamless!

The company / staff were quick, efficient and hard working. Very experienced and knew their stuff. A seamless move for us thanks to the professionalism of Jeakins. Highly recommend if you want a 5 star service.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very professional service from start to finish. The removers were friendly, personable, and worked hard all day. Couldn't be happier. Would recommend to anyone wanting to move house.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Jordan and Jordan were fantastic and nothing was too much trouble Arrived on time and reached our forwarding address very quickly. I would definitely recommend this company. Thank you all

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Jeakins have just moved us from Wickford to Norfolk. They were the most reasonably priced, packing boxes were sturdy and the guys that moved us were brilliant. I was slightly concerned that all of our belongings wouldn’t fit in the lorry but the guys got everything in and very securely. We’ve had no damages and the guys were extremely efficient, professional and friendly. Wouldn’t hesitate to use again.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

We hired Jeakins because of the price…

We hired Jeakins because of the price quoted and because of the professionalism of Michelle Jeakins when she came to quote us.
On the day the team of Scot, Ben and Drew were professional and went above and beyond to make the move a smooth as possible.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

I used Jeakins to help me move into my…

I used Jeakins to help me move into my new home, I cannot recommend them enough, I was quite nervous to move to be honest but when talking to Michelle to arrange it all, my nerves were eased. She was very patient and kind as I had loads of questions! The Price was the most reasonable out of all the removal company's I had spoken to. On the day of the move William and kyle arrived they loaded the van as well as helped me pack quite a few items as I had run out of boxes and time! I must say they were both really lovely and a lot of good humor was had! They really took good care of my possessions ( no breakages) and they completely understood that I have massive back and mobility problems, so I couldn't carry stuff down the stairs. When we got to the new place they again worked really hard to get the stuff out and into my new home, they kept their humor very well even though it was quite hot and muggy. If I ever move again I will definitely use Jeakins again. Thank you guys :)

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Couldn't fault Jeakins - from our very first phone call until they drove off having moved us from Wickford to Hereford. The guys who moved us, Mick and Jordan, were amazing - nothing was too much trouble for them. We had exceptional service throughout and would highly recommend them.

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

Stay clear!

Quotation, packing was fairly good. However it all went down from there. Quote just kept going up with lots of hidden extras aka garment boxes £200 worth. Holding me to ransom for accidentally not paying yet another hidden extra and wouldn’t deliver my last bits, (they sat up the road until I paid) was totally unaware this was due. Lots of damages, missing items, other people’s stuff too. Insurance is not worth the paper it’s written on either. But hay ho we made it through it.

June 24, 2024
Unprompted review
Jeakins Removals logo

Reply from Jeakins Removals

We have replied to all the points mentioned previously on the past review but we are happy to update again. We were able to rectify this quickly and communicated with and supported you every step of the way.
Your original quote was for a direct removal. We booked the removal in for you. With less than 10 days notice this was then cancelled by you. There should have been a postponement fee applied at this time but we waivered this for you.
You then asked about storing items, so we quoted for your removal from your property into store, and a separate quote for your removal from store to your new home. Storage charges per week per container were provided and we advised an estimate of how many containers you would require. There we no hidden costs. You were given the price of garment wardrobes at a discounted price of £10.00 each and you ordered 22 in quantity.
On the 28th May we made you aware via email of a missed storage payment. This was still due when we came to deliver the following month. As you can appreciate your account needs to be up to date before the goods can be delivered, the same as a grocery shop would not be delivered if there was a payment outstanding.
Upon receiving the claim we were quick to let you know of the errors on the form and guided you through filling this out correctly to avoid any delays. We were able to assist with repairs where necessary and you were reimbursed in line with the terms and conditions signed and agreed.
With regards to receiving other people plants, this has never happened up until in now. We took onboard the feedback and now have a new procedure in place to ensure plants won’t be delivered to incorrect customers in future. We now use A4 waterproof name cards to be attached to pots/plants.

Rated 5 out of 5 stars

One of the best companies I've had the pleasure of dealing with.

One of the best companies I've had the pleasure of dealing with. Nothing was too much trouble for them.
They loaded all of my furniture in Essex in just a few hours then the next day transported it to Cornwall where the two operators unloaded it, putting it exactly where I wanted in super quick time.
I've never seen two people work so hard.
Really glad I chose them, many thanks

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Essex to Berkshire

We recently moved from Essex to Berkshire, and the Service from both the Office and Removals Team was First Class. We had a few unexpected delays in the Chain, but these were handled in a very professional and supporting manner.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommended ⭐️⭐️⭐️⭐️⭐️

Absolutely fantastic service from start to finish! From the initial home visit to assess and price the size of our move through to the final collection of used boxes, the service has been outstanding.
Every person we came into contact with from Jeakins was professional, courteous, very helpful and happy!!!
Highly recommended!!!

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed with Jeakins

Very impressed with Jeakins. The lads came on time, no slackers and straight to the job in question. Worked furiously without a break. Good humoured, professional and teamwork par excellence. Not a single item broken due to their excellent packing skills. Price was very competitive too and no need to pay in full upfront like another company I could mention but I won't. Would highly recommend Jeakins.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Cannot praise this company enough

Cannot praise this company enough. From the first call, the competitive quote and on the day itself. The guys on the day were great and even with hours of waiting around due to a stressful completion which at one point looked like it wouldn’t happen, they were cheerful and patient and made the whole thing a lot easier.

August 1, 2024
Unprompted review

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