Jeakins Removals Reviews 

211
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for working hard, maintaining a positive attitude, and handling all furniture with great care throughout the entire move. People also appreciate the dedicated office team who promptly answer inquiries, provide clear quotes, and make the planning process exceptionally smooth. Some reviewers were not happy with occasional item damage and noted a frustrating lack of clear communication when addressing complaints. These few individuals felt deeply stressed by the unexpected setbacks and mentioned that resolving these specific problems required a lot of extra effort.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and hard... See more

Service

Users describe positive interactions with service, highlighting a seamless and stress-free moving experience... See more

Customer service

Clients share positive opinions on customer service, highlighting great help and support. Consumers mention... See more

Product

Customers consistently note ambiguous experiences with product condition during their moves. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great removal team. They arrived on time were professional and courteous. They protected the floors, moved furniture with care and attention. All the team were friendly and helpful and nothing was t... See more

Rated 5 out of 5 stars

Smooth move from start to finish. Excellent communication all round. Michelle and Vikki covering any enquiries. Then there was Fred, Jake and Chris loading and unloading with good humour, even in the... See more

Rated 5 out of 5 stars

They arrived on time. Very courteous and polite. Handled all my furniture and possessions carefully. Smooth from start to finish. Very established removal company. My nan used them in 1984, my parents... See more

Rated 5 out of 5 stars

Great removals team, they all worked tirelessly all day in the most horrific weather. Protected all the carpets well in both houses & offered to disassemble & reassemble furniture where we asked, c... See more


Company details

Information provided by various external sources

If you’re looking for a professional removals company, look no further than Jeakins Removals Limited. Click through to see what we can do for you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(211)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DISHONEST AND UNRELIABLE

Although JEAKINS have good feed back you only need to look at the NEGATIVE to see a common theme .

Further to my recent review there was NO recorded delivery letter sent as claimed by Jeakins ( they have no proof ) and no intention of resolving the matter .
I did however receive an email which despite Jeakins previous email makes no attempt to find a mutually agreeable solution but was in fact full of lies and inconsistent with the facts .
Conveniently the reason why they didn't turn was the staff had covid but we're fine the next day.
REMEMBER THEY ONLY NEED TO LET YOU DOWN ONCE TO RUIN YOUR MOVE !!!!!!!!
2/8/24
In reply to Jeakins response .
After a very stressful day caused entirely by Jeakins and assisting the crew to unload which was completed around 19.30 in the evening both myself and the crew were just happy to finish as we were all tired .I gave all the crew a tip ( as they deserved it and was asked if I would just sign a piece of paper which I did ).
No explanation was given as to what I was signing ( I don't blame the crew it was a hot day and a late finish ) ,but I certainly didn't say I would recommend them or that they provided a good service ( why would I they turned up a day late with the incorrect number of staff ) I was so tired anyway and relieved the nightmare was over so Mr Jeakins feeble response holds no weight and just shows how desperate they are as a company .
Anybody is welcome to look at my reviews ( it just adds further weight to how desperate this company is ) .
Yes when I receive poor service, I ,like thousands of other people use Trustpilot ,that's what it is designed for Mr Jeakins .
As I have previously said the only good thing about Jeakins is the Removal Team ( Fantastic Lads ) as for the owners their lies and petty response say it all .
They even LIED about sending a recorded delivery letter so be very aware of the type of people and company your entrusting your goods with especially if something goes wrong .
As for the comment about bargaining tool ,I don't bargin with liars .
WHY TAKE A CHANCE WITH THESE PEOPLE WHEN THERE ARE PLENTY OF OTHER MORE RELIABLE AND HONEST COMPANIES ABOUT .

August 2, 2024
Unprompted review
Jeakins Removals logo

Reply from Jeakins Removals

We would invite anyone who is making a decision based on this review to either call us, and/or look at Mr Mays previous reviews he has left across the Trustpilot platform.

Mr May was so happy with his move that he signed the feedback sheet with fantastic service and even said he would recommend us. A copy of this feedback sheet was provided to him alongside all the factual evidence in the response to his complaint email to the office stating he was late making a payment to a company on the revised removal date and wanted us to compensate him.

The two members who had covid were obviously not the same members who carried out the removal. We do have more than one crew.

Some people will use this platform to share their genuine experience, others as a bargaining tool.

Rated 5 out of 5 stars

Huge Thanks to Jeakins Removals

Recently used Jeakins Removals to move home. Excellent service and ALL the staff were kind and helpful. Our team - Danny, Jordan and another lad - worked amazingly well together. They worked very hard and professionally. These three kept us ‘sane’ on a very stressful day.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Professional Company. If you are looking for a removal…

If you are looking for a removal company we would highly recommend Jeakins removals. Mick and Ben worked non stop loading the lorry, driving 50 miles to our new house and unloading straight away on the hottest day of the year. They were really careful with all our belongings and made sure they put everything where we wanted it to go. We cannot fault the service from start to finish. The process of booking the removal was also very easy. Thank you to everyone at Jeakins and well done for giving a professional and friendly service.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Jeakins is amazing!

From start to finish jeakins removals have been fantastic. We had two dates fall through and then the final date was confirmed 2days before the move and the team were so accommodating! On the day, the guys were professional in every way, protecting all our home and its items at both ends of the move. Honestly could not recommend this company enough! Will definitely be using them in the future, thanks Jeakins!

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Jeakins

Thank you to Vicky, Mick, Stephen and Drew. A fantastic team . Helpful, friendly and professional . All a credit to your company . We would highly recommend this team

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. Everybody we dealt with was helpful and professional. We had a little delay on the day moving into our new home, but the removal men were able to help with this and kept in communication with us so we knew what was going on. Several family members have used Jeakins for both national and international moves and I can't recommend them enough.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We cannot recommend Jeakins Removals enough! Absolutely 5 star. We met 7 members of the team over two days of removals and everyone was friendly, helpful, courteous and very hard working, just what you need with ‘strangers’ coming into your home and handling personal belongings, they soon made us feel comfortable with their great personalities. Office staff were great too, handling an external problem for us with care and professionalism. Thanks all. Dawn, Steve and Tayler now in CO5

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous Service

As we all know, moving can be a little stressful but Jeakins made it as smooth as possible, they were friendly, very hard working and put everything into my new house exactly where I needed it.

I would highly recommend them to anyone.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Two day move from Essex to Suffolk. Removal men worked extremely hard and were very professional. Both we and our belongings were treated with great respect during the whole time the company were dealing with us. Thank you so very much.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. The removal men were polite and really hardworking. Hottest day of the year too!
Thanks to Mick, Harry, Kyle Jordan and Charles.
Would definitely recommend the company.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Removals

We recently used Jeakins after being recommended by my daughter and son in law. Their quote was very competitive via Michelle. Vicky in the office was always on hand to answer any question and Danny and his team, who worked for two days in the 27 degree heat were amazing. Their approach, customer service and knowledge was above and beyond the call of duty.
I would, without doubt recommend Danny and his team.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Superb - A 5 Star Team

Jeakins Removals were recommended to us and they were excellent from start to finish. We had a big move over a 3 day period. Michelle surveyed the move and I spoke with Vicky from the office both of whom were very helpful and kept me calm throughout. Our allocated removal team of Lewis, Gavin and associates were absolutely superb. They took care with our belongings and I cannot praise the guys enough for their great work. They were polite, courteous and upbeat making what was quite a stressful period run smoothly without any hitches. Jeakins unlike their competition do not sub- contract their work and I would have no hesitation in recommending them. They are without a doubt a 5 star team. Thank you !

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic professional service

From the initial call to the final house move, the Jeakins team were all fantastic.

I originally contacted Copsey's removals for a short notice move that they could not oblige. They passed me on to William at Jeakins (by name) and said whilst they were a smaller business than Copsey's, they would provide the same experience.

This was 100% correct. We had no issues on the day of the move, the team were upbeat and positive (despite pouring rain and having to deal with our Rottweiler).

I would (and have) recommended the team to other people because of how easy they made it for us. Thank you all.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

We would highly recommend Jeakins for…

We would highly recommend Jeakins for your home move. They really do deliver on their commitment to ensure peace of mind. We experienced an efficient service at a very high standard. There were several stages to our particular circumstances and nothing was too much trouble whether it be collecting, storing or delivering. Thank you Michelle & Team Jeakins :)

April 12, 2024
Unprompted review
Rated 1 out of 5 stars

The worst removal company

The worst removal company . They are totally untrustworthy.

September 18, 2023
Unprompted review
Jeakins Removals logo

Reply from Jeakins Removals

Please can you send in details of your experience as we have no record of your custom via phone, email or in person on this date and going back over 7 years of records.

Rated 5 out of 5 stars

Brilliant removal company…

Absolutely superb from initial quote stage to moving day. Great value for a long distance move and the guys moving our belongings were excellent. Highly recommend using Jeakins.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Relocation of HotSpring Spa

I made an enquiry last week with Jeakins regarding the relocation of my Hotspring Spa. This involved moving the spa from one level in the garden to a lower level. This is part of an on-going garden project. Jeakins confirmed they would be able to action the move which was completed today. The end to end experience was very good with no fuss. The 4 guys who attended the property were very professional and got straight to the challenge of relocating the 265kg spa with no issues. Great job by all involved.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Second time we have used Jeakins…

Second time we have used Jeakins Removals now and can honestly say they were brilliant from start to finish. On time, friendly removal guys & very reasonably priced. Would recommend anyone to use Jeakins for their removal needs 👍🏻

February 9, 2024
Unprompted review
Rated 4 out of 5 stars

Brentwood - Brentwood

From start to finish we found Jeakins really helpful and were competitively priced. The guys who moved us didn't stop all day and certainly earned their pay! We didn't need to use their (un)packing services but everything was delivered to where we asked in the new house (which was over 3 storeys) without quibble.

February 21, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look