Jeenaa Reviews 292

Terrible customer service. Completely ignored multiple attempts at contacting them about a return & refund. In the end I found their address online and posted the item back and disputed the transaction with my bank for the money back. Still never heard anything back from company.

We requested to make a return which they finally agreed to ( having contacted an employee on Linked in) they never sent a returns label - we contacted by email, Instagram snd Linked in and had no reply. We still have the bag and are unable to return it. Shocking treatment .

Brilliant quality. These designs have a nice neat, sophisticated look. It was exactly what my wife loves, so I had to buy 2 in different colours.

False advertisement and then never received my refund. Had to claim it back from the bank - terrible company!

I bought a bag online after my friend had bought one through their line with French Connection and loved it, however I only ever received an email confirmation from them, with no tracking info or estimated delivery. I didn’t think anything of it as my friend had bought from them so I knew they were a legit company. However I’d still heard nothing else from them a week later, so I emailed and sent them a message on instagram. I still heard nothing, and then 3 days after that I randomly received an email saying that they had refunded my order? This was totally random as I hadn’t requested this or suggested this outcome in my messages. No one has ever replied to me to this day. The final kicker is that they didn’t refund me the £4.99 shipping, just the price of the bag which seems a bit shafty tbh after such bad service.

This company are a complete scam. We bought a bag which they said they would return, they have not sent any return details despite following up with them on numerous occasions over email and social media. Do not buy from them.

The bag was like dropshipping alexpress or something

Its bags are cheap copies of designer brands like Loewe, Givenchy, or The Row. I didn't realize it at first, but I don't want to look like someone carrying a cheap copy bag. Also, the material of the bag is low quality. I'm sorry but the bags are highly overpriced and not worth the money at all.

The business’ hard work paid off. The bag is lovely, a nice black colour good leather material. It can even be used for an everyday bag, just be aware that there is space inside just enough to fit in essentials and a small purse comes with it.

Bag fell apart after 10 days. Customer service was initially helpful when gave wrong postcode but otherwise would not order again especially as it was a preorder i waited ages as expected and then it was rubbish quality plus also they only do in store credit refunds for eu orders

The bag started to rip in stiches after two weeks.

Won't let me return item. After emailing 5 times over the course of a month they have not sent me a return label so I can get my money back on a bag. Shocking customer service. It's a shame as their bags are really nice. The one I wanted to return was just much larger than I expected

I purchased a bag at Jeenaa which I never received. I would not say the company is a complete scam, but they have very bad communication and distribution. The order details said the bag was delivered in the UK, and I live in the Netherlands. I emailed a few times that I didn’t receive the bag and the only response I got (after emailing a few times) was that I had received the bag even though the order details said something different. After complaining and emailing 10 times I finally received a refund. I would never order something at this company again.

Extremely frustrated with this company. Bad quality product and very disgusting smell of plastic. They said they would refund me but nothing has happened till now (for more than 6 months). Followed up the refund for more than 6 times and they said it was processing but all of a sudden saying that they haven't received the returned product. Luckily I kept my proof and they said they would arrange the refund immediately (well we know obviously nothing was done)....so many lies and delayed replies.....avoid this company at all cost.

They promised to send me a new bag since the bag I bought was broken after few weeks. But it’s been six months, I still get nothing and no one respond me on email.

Very disappointing customer service.
I placed my order since June emailed the company several times later got reply that the colour I wanted is out stock and no longer producing, so I asked for refund instead. But then I got an email back suggesting totally different colour. I replied to the email requesting for the colour I wanted instead, never got a reply back. Emailed company again several times for an update but no response.

I am yet to hear back from them or get my money back.
It’s really funny that I decided to check out reviews only to see several bad experiences from other customers(LOL).
This just shows that it’s important to read reviews about a company before buying from them. I will honestly advise anyone from purchasing from this company because the customer service is very terrible.

The bag I purchased look nice / stylish and same as the picture, but the smell of the bag is really horrible, that I believe it’s related to the leather material.

So this is the second time I write a review here. First, I waited for my bag to arrive for around two months. I emailed the company several times without receiving any response. It wasn’t until I wrote my first review here, that they answered and asked me to remove my review (LOL). Because of that, I got told that I would receive a gift as a ”sorry.” Well, I didn’t get any gift. When my bag finally arrived, I was able to use it for around two months before the zipper broke. So, don’t shop here, you will just waste your money.

I didn’t like the bag. Looked cheaper than pictures. Customer service was friendly but basically insisted on not refunding me. Offered me a gift card for their site. Never recieved the card instead despite them promising it.
Bags are basically made in China (smell and look like it too) and and marketed as “vegan” aka plastic. It’s okay. But honestly worth more like 20 than 80.

This is the worst quality if bag I have ever used , after only two times of using it the metal part of the handle broke.