Jeenaa Reviews 

292
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible customer service. Completely ignored multiple attempts at contacting them about a return & refund. In the end I found their address online and posted the item back and disputed the transactio... See more

Rated 3 out of 5 stars

The design is very elegant, the bag is sturdy. Pictures of the inside of the bag would allow for a more informed purchase, but other than that, the purse is true to the photos. However, the material i... See more

Rated 1 out of 5 stars

We requested to make a return which they finally agreed to ( having contacted an employee on Linked in) they never sent a returns label - we contacted by email, Instagram snd Linked in and had no repl... See more

Rated 5 out of 5 stars

What a brilliant family run company! Ordered bag for daughter. It never arrived as expected due to Royal Mail strikes then going round Scotland. I emailed at the beginning and was advised that woul... See more

Company details

  1. Handbags Shop

Written by the company

Elegant handbags loved by customers and celebrities across the world. For every bag sold, we fund a primary school in Punjab, India.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(292)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a brilliant family run company

What a brilliant family run company! Ordered bag for daughter. It never arrived as expected due to Royal Mail strikes then going round Scotland.
I emailed at the beginning and was advised that would send 24hr tracked and that they had popped a gift in box I suppose for inconvenience
Every email I send, I get a lovely email back. It has not deterred me ordering from them again as their products are amazing. They just need a reliable delivery company.

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely bag

I ordered the brown jeelo bag, the quality is amazing and it’s a perfect smart work bag or day bag. Purchased as a gift I might end up buying one for myself.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Love the bags and great service

Love the bags, any issues are quickly answered and fixed. First bought one for graduation and my mum it loved so much I got her a larger version for Mother’s Day. My sister in law has also now got one of the Jee bags in pink too! I had a slight issue with the strap on my mums bag due to how much she uses it but they were quick to reply and send another one through!

October 13, 2022
Unprompted review
Rated 4 out of 5 stars

Great designs

Make sure you order the correct stuff and check your cart before paying. You will not be able to edit the order later.

October 8, 2022
Rated 1 out of 5 stars

Terrible - item never arrived and no one to speak to

I ordered a bag TWO MONTHS AGO and it never arrived. 80 pounds down the drain!!!@ Contacting them via email and social media only to get a reply every 10 days with no actual solution offered. Followed up 8+ times, no one is replying anymore. Never trust a brand like that. Disappointed

September 19, 2022
Unprompted review
Jeenaa logo

Reply from Jeenaa

Hi Athina,

We have replied to you via email a few times but it appears our messages are not reaching you. They may be landing in your junk, apologies.

Your order was placed on 05.08 and tracking shows delivery took place on 10.08. We've double-checked - the delivery address on parcel matches your order.

Kindly check your junk for replies from info@jeenaa.co.uk.

Kind regards,
Jeenaa team

Rated 5 out of 5 stars

So elegant

The most sleek, elegant looking back with the best quality material! I love it, definitely my favourite bag by far!

September 10, 2022
Unprompted review
Rated 2 out of 5 stars

I was very disappointed when I received…

I was very disappointed when I received my bag from Jeenaa. It looked like I had gotten someone else's used bag or an old display model, the edges were worn and damaged. In addition, there were many problems with receiving the bag and I could not get my money back. My agreement with Jeenaa was that they would pay customs for the bag.

Since then, I have attempted to get in touch with Jeeena regarding the worn bag and the receipt, but I have not heard back from them after several weeks.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service!

The strap on my favourite bag broke, however after talking to customer service they have offered to send a new strap out for free, plus a discount code for my next order. Great customer service!

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Loved the bag

I saw this brand on Instagram and loved their modern design. Finally ordered the product and I absolutely love it. The finishing is perfect, the size and quality of the bag is great. I am very happy with the bag and will be buying it in more colours hopefully!!

July 15, 2022
Rated 5 out of 5 stars

The delivery was a little bit…

The delivery was a little bit complicated but the jeena team was really helpful and understanding. Moreover, the bag is really pretty such as the card holder <3

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

I'm in love!

I'm in love! I received so many compliments on my bag. I'd 100% recommend to anyone wanting a stylish but minimalistic bag
1. I recieved my bag quickly
2. The quality is amazing!
3. It was exactly what I was looking for. Simple but elegant and easy to style

June 29, 2022
Unprompted review
Rated 5 out of 5 stars

Best looking bag ever

Best looking bag ever! I ordered the Jeele Blue Bag and am absolutely in love with the colour and size of it. It stores so much but doesnt look bulky at all. The adjustable strap makes it nice to wear as a crossbody bag or on one shoulder.

June 2, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look