Terrible customer service. Completely ignored multiple attempts at contacting them about a return & refund. In the end I found their address online and posted the item back and disputed the transactio... See more
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See what reviewers are saying
The design is very elegant, the bag is sturdy. Pictures of the inside of the bag would allow for a more informed purchase, but other than that, the purse is true to the photos. However, the material i... See more
We requested to make a return which they finally agreed to ( having contacted an employee on Linked in) they never sent a returns label - we contacted by email, Instagram snd Linked in and had no repl... See more
What a brilliant family run company! Ordered bag for daughter. It never arrived as expected due to Royal Mail strikes then going round Scotland. I emailed at the beginning and was advised that woul... See more
Company details
Written by the company
Elegant handbags loved by customers and celebrities across the world. For every bag sold, we fund a primary school in Punjab, India.
Contact info
United Kingdom
- info@jeenaa.co.uk
- www.jeenaa.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Good value for money
It took longer time to arrive, but the Smart Errands Bag is good quality and there is plenty of space for everything in it
Top quality, modern and beautiful handbags
Great customer service, beautiful, modern, versatile and quality handbags. Exactly as adverted. Very happy with my purchase and I cannot wait to wear them.
What a brilliant family run company
What a brilliant family run company! Ordered bag for daughter. It never arrived as expected due to Royal Mail strikes then going round Scotland.
I emailed at the beginning and was advised that would send 24hr tracked and that they had popped a gift in box I suppose for inconvenience
Every email I send, I get a lovely email back. It has not deterred me ordering from them again as their products are amazing. They just need a reliable delivery company.
Fantastic product
Fantastic product, love it so much.
Great transaction, will buy again
Beautiful bags and excellent customer…
Beautiful bags and excellent customer service! Thank you!
Lovely bag
I ordered the brown jeelo bag, the quality is amazing and it’s a perfect smart work bag or day bag. Purchased as a gift I might end up buying one for myself.
In love with my excellent quality mustard bag 💛
I was gifted a gorgeous mustard bag by my very lovely friend Ruveena. The quality and style is perfect. Absolutely love it, kept for special occasions only!! Very unique styles of bags. 🥰💝
Love the bags and great service
Love the bags, any issues are quickly answered and fixed. First bought one for graduation and my mum it loved so much I got her a larger version for Mother’s Day. My sister in law has also now got one of the Jee bags in pink too! I had a slight issue with the strap on my mums bag due to how much she uses it but they were quick to reply and send another one through!
Great designs
Make sure you order the correct stuff and check your cart before paying. You will not be able to edit the order later.
Lovely quality bag
Bag is very nice looking, I am very excited to wear it out. Thank you 😊
Terrible - item never arrived and no one to speak to
I ordered a bag TWO MONTHS AGO and it never arrived. 80 pounds down the drain!!!@ Contacting them via email and social media only to get a reply every 10 days with no actual solution offered. Followed up 8+ times, no one is replying anymore. Never trust a brand like that. Disappointed

Reply from Jeenaa
So elegant
The most sleek, elegant looking back with the best quality material! I love it, definitely my favourite bag by far!
I was very disappointed when I received…
I was very disappointed when I received my bag from Jeenaa. It looked like I had gotten someone else's used bag or an old display model, the edges were worn and damaged. In addition, there were many problems with receiving the bag and I could not get my money back. My agreement with Jeenaa was that they would pay customs for the bag.
Since then, I have attempted to get in touch with Jeeena regarding the worn bag and the receipt, but I have not heard back from them after several weeks.
Great customer service!
The strap on my favourite bag broke, however after talking to customer service they have offered to send a new strap out for free, plus a discount code for my next order. Great customer service!
Loved the bag
I saw this brand on Instagram and loved their modern design. Finally ordered the product and I absolutely love it. The finishing is perfect, the size and quality of the bag is great. I am very happy with the bag and will be buying it in more colours hopefully!!
The delivery was a little bit…
The delivery was a little bit complicated but the jeena team was really helpful and understanding. Moreover, the bag is really pretty such as the card holder <3
I'm in love!
I'm in love! I received so many compliments on my bag. I'd 100% recommend to anyone wanting a stylish but minimalistic bag
1. I recieved my bag quickly
2. The quality is amazing!
3. It was exactly what I was looking for. Simple but elegant and easy to style
Love the bag🤍
Best looking bag ever
Best looking bag ever! I ordered the Jeele Blue Bag and am absolutely in love with the colour and size of it. It stores so much but doesnt look bulky at all. The adjustable strap makes it nice to wear as a crossbody bag or on one shoulder.
There was no warning regarding custom…
There was no warning regarding custom clearance fee
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