Jeenaa Reviews 

292
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible customer service. Completely ignored multiple attempts at contacting them about a return & refund. In the end I found their address online and posted the item back and disputed the transactio... See more

Rated 3 out of 5 stars

The design is very elegant, the bag is sturdy. Pictures of the inside of the bag would allow for a more informed purchase, but other than that, the purse is true to the photos. However, the material i... See more

Rated 1 out of 5 stars

We requested to make a return which they finally agreed to ( having contacted an employee on Linked in) they never sent a returns label - we contacted by email, Instagram snd Linked in and had no repl... See more

Rated 5 out of 5 stars

What a brilliant family run company! Ordered bag for daughter. It never arrived as expected due to Royal Mail strikes then going round Scotland. I emailed at the beginning and was advised that woul... See more

Company details

  1. Handbags Shop

Written by the company

Elegant handbags loved by customers and celebrities across the world. For every bag sold, we fund a primary school in Punjab, India.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(292)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Beautiful but NOT durable

These bags are so beautiful. I have the Jee and Jiyo bags. I get compliments all the time. The colors are vibrant, and the pleather feels soft, and I like the materials used. However, these are NOT everyday bags, as advertised. Within weeks I noticed the outside pleather lining of the Jiyo bag the bags chip and peel, without me even having nicked it. It still looks beautiful but up close you notice the wear and tear. It’s frustrating because I am so careful with my belongings! The Jee bag’s removable straps are so cute but then the hook you attach the straps to came undone, when I had only started using it a month ago, regularly. I did not catch it on anything, I literally lifted it to use one morning and the saw hook was detached. These bags start disintegrating on you with everyday use, so either use them sparingly or find another brand. It’s too late for me to return, so I’ll continue to use them until they are unusable. But I’m disappointed especially regarding the price point.

May 4, 2022
Unprompted review
Rated 4 out of 5 stars

Unique and universal design

I ordered the Jiyo Bag for a trip and it just arrived in time. They will provide tracking information which is very helpful when you cannot wait for it to arrive 🥹 The bag smells uncomfortably in the beginning but it will improve eventually. The design is deadly gorgeous and so far it fit every outfit beautifully.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

I bought the Jee bags for my nieces

I bought the Jee bags for my nieces . I was worried they might not arrive in time for when I leave the UK early next week. They got back to me and assured me that the bags would arrive on Saturday. Voila they did. Thanks very much.

April 16, 2022
Rated 5 out of 5 stars

Obsessed!

I bought the Jiyo Shoulder Bag in black about a year ago and I must say this is my favourite bag ever! The quality is great, the design is timeless and it is super easy to style. Definitely getting this bag in more colours!

March 27, 2022
Unprompted review
Rated 2 out of 5 stars

Bad quality and no costumer service

I bought the Jiyo bag and was really excited, because I love the design of it. The first day I used the bag, it broke two places. I wrote an email to them, because I was really disappointed of the quality. Their website says that they will answer within 48 hours, but it has been 11 days and they haven’t written back yet. Now I just have a broken purse.

March 25, 2022
Rated 5 out of 5 stars

A really beautiful bag

A really beautiful bag! I am so happy that I found this company. Also want to add that I received good service and fast delivery. If you looking for a beautiful bag, don’t hesitate get it ! :) I’m planning to get a new bag soon in a different colour!

March 23, 2022
Rated 5 out of 5 stars

I love Jeenaa

I love Jeenaa. The package came really fast. I use my bag everyday to go to work or just in the weekend to hang out. The quality is really good I can only recommend you to get one !

March 7, 2022
Unprompted review
Rated 5 out of 5 stars

Always gets compliments!!!

I absolutely love my Jeenaa bag! I bought it for a trip to Paris and I’ve always seen the adverts on Instagram, so I decided to buy one I have not been disappointed everyone compliments me on the shape of the bag, it is expensive feeling and smells almost like real leather. The inside wallet is also perfect! will buy again!

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

The best customer service ever

The best customer service ever. They replied to my emails and were willing to help.

The bag I order was exactly the same as in the pictures and is super high quality 👌👌👌

Definitely gonna order again!

January 25, 2022
Unprompted review
Rated 4 out of 5 stars

Nice bag and super customer care!

Lovely bags, I just got mine and it's very cool, good quality and stylish shape! I had some problems with the delivery, no Jeena's fault but their delivery partner in my country, and Jeena's team was perfect, very helpful and kind, I really felt supported and plus they will send to me a gift bag as an apology. Absolutely recommended!

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Quality!

Beautiful bags! Just bought a black bag, lovely quality and perfect size - will definitely buy again in different colours.

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

Such a lovely bag!

Such a lovely bag! I absolutely adore the shape and structure of it and of course the burgundy colour which matches my lipstick and personality perfectly! I love that the strap is adjustable and the gold chain is detachable too, deffo need to get all the colours 🥰

January 9, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Do not get anything from them, it’s basically a scam. I wish I could tell something about the quality of the bag but I haven’t received it and they don’t want to issue a refund. They keep blaming Royal Mail when they should take full responsibility.

January 8, 2022
Unprompted review
Jeenaa logo

Reply from Jeenaa

We are sorry to see this review.

Royal Mail tracking shows delivery was missed. From here, you were notified and rearranged delivery with Royal Mail, and parcel was eventually delivered to your neighbour. The neighbour's details on tracking match your delivery address.

We have shared - we are happy to help. We have contacted Royal Mail regarding this, and have reassured you will help fix this. However it is sad to see this 1* review despite our efforts.

We wish you all the best.

Rated 5 out of 5 stars

Great customer service

The company was so helpful and happy to help. I have never had good customer service from a company before where you have been given something as a gift. Jeenaa was happy to help and replace the issue with my bag

January 6, 2022
Unprompted review
Jeenaa logo

Reply from Jeenaa

Thank you very much for your kind review, we appreciate it. It has been a pleasure to help you, always here for our amazing customers!

Rated 1 out of 5 stars

Not great quality

As nicely designed the bag is, the stitching has come apart within a few months which I don’t expect from a 80 pound bag.

I messaged about a partial refund or a replacement but customer service were not willing to do this.

I won’t be shopping here again and wouldn’t recommend the bags to others.

January 4, 2022
Unprompted review
Jeenaa logo

Reply from Jeenaa

We are sorry to see this review.

Your bag became faulty after 3 months of purchase. However we are always happy to help so we emailed you with a solution, and have now heard back from you after 14 days.

We have offered to cover the small repair required, and recommended repair shops nearby to you to help as much as possible.

We spoke to you over the phone too, after seeing your review, reinforcing that we are happy to help with the repair as we desire for you to cherish your Jeenaa bag. We have not heard back.

We wish you all the best!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look