Jeenaa Reviews 

Wonderful handbags and very kind Customer Service. After having received many compliments on my Jeenaa bag I decided to order again and I don't regret it:-)

I wanted to return a xmas present and emailed jeena around 4 times and they said they had no record of it. Suddenly I got my return but was out of the period for a refund and got a voucher but I didn't like anything on their site but have ended up with a bag I really don't care for. A lot of money to lose when I did everything right and within time limits

Very good product, i love my new Jiyo bag! ❤️

Very kind customer service, the bag I received is so beautiful.

Good communication during delivery. Parcel tracking link. The bag was in perfect condition.

Great experience!

Stunning bag, the quality is 10/10 and so is the customer service.

This bag is absolutely stunning. I received it few weeks ago, wore it couple of times and have already received a lot compliments. Not only is it beautifully crafted and made with high-quality materials, but it also arrived quickly. I was able to get this bag in time for an upcoming trip, so thank you!

I ordered the Jee bag and I was in love, until just over a year later it completely fell apart. I emailed and messaged them on Instagram and they ignored me. Really disappointing.

Refund..many emails...still no refund

Beware! You won't get your money back if you have to return an item you don't like/want as seen online. You will get a gift card that bounds you to buy from Jeenaa only. They have very limited choice so your money is stuck. It happened to me and I am writing this so others can be warned.

I bought the Jiyo Black Back and the Jiyo Marble Brown Bag. Love the simple, unique and elegant design of the bags. Spacious enough to include basic necessities for the day. I have received many compliments too. Also love that for each bag bought, school supplies are given to a school in India.

I've purchased 3 bags from them because I really liked the designs and wanted to support small businesses. However, 2 of 3 bags purchased are faulty! On the first bag, the strap wore through the stitching and is unsalvageable. On the second bag, the metal clasp holding the strap to the bag completely snapped off while I was wearing it - so the bag just fell to the ground (both of these things happens in the first 2 months).
They refuse to refund me for faulty products, and keep insisting they will send me a replacement strap, but its been over 2 months and still no strap, or update.
I wouldn't bother wasting your money here as their products will most likely fall apart in a matter of months - and they will refuse to resolve the situation after the fact.

Update: after waiting months for a replacement strap that was promised, and hearing no updates, I decided to write this review - as I didn’t want others losing their money and time over bad products. They emailed the same day and said they won’t send out the promised replacement (for their faulty product) until I take this honest review down.
Absolutely done with this company.

Beware: their returns policy is to “refund” you in vouchers/credit note and not to actually give you your money back, and their cancellation window is a measly 15 minutes after making your order. Buyer beware..

I was initially skeptical about ordering with Jeenaa as I am not familiar with the brand, but it was an absolutely smooth and trouble-free transaction; especially considering all Royal Mail strikes/postal delays.

My parcel arrived within about 48hrs of the order, so I was happy.

I particularly loved the Bra, which is a great fit and does not put pressure on my rib cage. I'd recommend removing the padding before washing, though as mine became slightly disheveled. All in all, I would recommend Jeenaa.

The customer service team were very helpful when Royal Mail misplaced my order. They ensured that my parcel reached me before the time I needed it as it was a gift from my friend.

I had a delay on my order due to strikes in royal mail but the customers service of Jeenaa gived very good communication and keep me updated during all the process of delivery.

Ordered a bag online so didn't see product have returned it and are being told that I can't get a refund. Consumer law says you can get a refund if item is returned within 14 days which is was. Having to claim through PayPal. Suggest company value the customer and know what's rights we have. Terrible company.

Bag is lovely and special,I am very satisfied

Awful experience! I was sent a faulty item with loose threads inside the bag. When I complained the Customer Service team refused to me a refund or a replacement. Plus they took a week to reply to each email.