Terrible customer service. Completely ignored multiple attempts at contacting them about a return & refund. In the end I found their address online and posted the item back and disputed the transactio... See more
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See what reviewers are saying
The design is very elegant, the bag is sturdy. Pictures of the inside of the bag would allow for a more informed purchase, but other than that, the purse is true to the photos. However, the material i... See more
We requested to make a return which they finally agreed to ( having contacted an employee on Linked in) they never sent a returns label - we contacted by email, Instagram snd Linked in and had no repl... See more
What a brilliant family run company! Ordered bag for daughter. It never arrived as expected due to Royal Mail strikes then going round Scotland. I emailed at the beginning and was advised that woul... See more
Company details
Written by the company
Elegant handbags loved by customers and celebrities across the world. For every bag sold, we fund a primary school in Punjab, India.
Contact info
United Kingdom
- info@jeenaa.co.uk
- www.jeenaa.co.uk
2.5
Poor
292 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The best order in my life
Jeenaa bag is of high quality and it also looks gorgeous. I love it so much! I also was pleased by the support service of the brand! Very nice and lovely people
October 7, 2021
Unprompted review
Plastic bag And No money back
Very poor quality and looks and No money back!
Do not buy this!
Especially not when you live outside UK:
- You pay extra for taxes (23 euro for the Netherlands) - on top of product price.
- And should you want to return it to UK, you will not receive a refund.
Furthermore:
Material is plastic: It smells like plastic. It looks like plastic. It is not foldable. Its awful.
There are so many great brands that make wonderful Vegan Made handbags!!
Buy those!
October 4, 2021
Unprompted review
Reply from Jeenaa
We are sorry to see this review.
Recalling your email - you simply mentioned that you desired the colour to be darker so asked for the return process. We emailed sharing the return address... with a great offer to help you get your desired colour Jeenaa bag.
From there, we have received this review. It is disheartening and confusing.
Please do not share false reviews, out of frustration over a possible return cost. We are always happy to help with kindness.
More than 3 months waiting time.
I have been waiting three months to get my package now.
The company keeps coming up with excuses.
October 3, 2021
Unprompted review
Reply from Jeenaa
We are sorry to see this review. This is false sadly, we must correct the information shared.
We rearranged delivery twice for you - 1st time the parcel was received back as 'refused' which was an error by the delivery service as you kindly shared, and 2nd time you missed the deadline for the delivery to take place; we even emailed you to remind you.
We have shared tracking details for both deliveries and photo evidence of the 1 of 2 parcels received back (2nd parcel is still on the way back, not received yet).
We must reinforce there have been no excuses. Please kindly appreciate delivery is beyond our control. We have emailed you to continue offering our help, as we always have.
My order took more than 2 months to…
My order took more than 2 months to arrive! Still haven’t received it
October 3, 2021
Reply from Jeenaa
We are sorry to see this review. You pre-ordered our Jiyo Emerald Bag restocked two weeks ago, and we have shared this via email. Your UPS tracking shows delivery is expected to reach you tomorrow.
We are delivering from the UK to Dubai, we wish delivery could be faster too! Best wishes.
Absolu the Best customer service I’ve…
The Best customer service I’ve ever received from a company…. Absolutely love my jeenaa bag …It looks expensive is the perfect size and is great quality… The incredulous looks when I tell them how much it actually is!!! 🙌🙌 the compliments keep on coming .. ♥️♥️
September 30, 2021
Unprompted review
The most beautiful vegan bags!
The most beautiful vegan bags! I got the emerald and brown Jiyo bags (so nice I bought them twice) and the quality and colour are divine. Fantastic customer service with very quick responses via email. Highly recommend!
September 30, 2021
Unprompted review
Absolutely love the bag
Absolutely love the bag - exactly what I expected. Very happy!
September 5, 2021
I have been looking for a handbag for…
I have been looking for a handbag for the past year. I’ve looked at all different types… This bag is the ONE. Practical and stylish.
September 5, 2021
Unprompted review
Best quality bags that any girl can…
Best quality bags that any girl can carry for any occasions. I've not changed my bag ever since I bought it!
August 27, 2021
Unprompted review
Great design
I bought the Jee bag in Peach for a wedding, and this brand has become a go-to for lifetime accessories. I'm not really into handbags, but when I came across their page on Instagram, I just had to get my hands on one. I love the design and I can't wait to get my hands on another.
August 27, 2021
Unprompted review
Jee Emerald bag review.
I ordered the Jee Emerald bag and I absolutely love it. It is elegant and stylish. I can dress it up or down. It's spacious enough for the essentials (such as a phone, bank card, travel card, etc...) yet small enough for a chic night out. And to top it all off, I love the feel of the bag. It feels and looks luxurious. This purchase is definitely money well spent for me.
August 9, 2021
Unprompted review
This brand is incredible!
This brand is incredible! They have got everything SPOT ON from the style, colours, quality and price. In the 6 weeks since I discovered the brand I have already purchased a second bag. The bags are small enough to be effortless to carry while being large enough to not have to compromise on storage. The colours are beautiful, I have the light blue and the dusky pink. I own Gucci and mulberry bags but I have never received the amount of compliments that I have for these bags. The price was a complete surprise as well, when I saw it I assumed the price tag would be considerably higher than it was. A beautiful quality bag at the cost of a weekly food shop? What isn’t there to LOVE!!
July 22, 2021
Unprompted review
LOVE THE BAGS!
LOVE THE BAGS!! so classy and cute. literally fits all outfits and its amazing. I love the shapes of it and its very spacious too!!
July 13, 2021
Unprompted review
Disappointed
I‘m very disappointed by the bag. The design is nice (that’s the 1 star) but it smells so bad. Smells like a cheap plastic bag. Would Not recommend to get it for that price!
July 13, 2021
Bag has an horrible plastic smell!
July 11, 2021
Beautiful bag
Beautiful bag! Received several compliments already. Although the delivery took some time it was definitely worth it.
July 11, 2021
My bag is stunning!
My bag is stunning, and costumer service is excellent!! I would definitely recommend it
July 8, 2021
Unprompted review
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