Jeenaa Reviews 

292
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Terrible customer service. Completely ignored multiple attempts at contacting them about a return & refund. In the end I found their address online and posted the item back and disputed the transactio... See more

Rated 3 out of 5 stars

The design is very elegant, the bag is sturdy. Pictures of the inside of the bag would allow for a more informed purchase, but other than that, the purse is true to the photos. However, the material i... See more

Rated 1 out of 5 stars

We requested to make a return which they finally agreed to ( having contacted an employee on Linked in) they never sent a returns label - we contacted by email, Instagram snd Linked in and had no repl... See more

Rated 5 out of 5 stars

What a brilliant family run company! Ordered bag for daughter. It never arrived as expected due to Royal Mail strikes then going round Scotland. I emailed at the beginning and was advised that woul... See more

Company details

  1. Handbags Shop

Written by the company

Elegant handbags loved by customers and celebrities across the world. For every bag sold, we fund a primary school in Punjab, India.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

292 reviews

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No recent history of asking for reviews

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2.5

All reviews

(292)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Tell about the customs price!!

I love the bag, amazing, but the service was awful! I had to wait 1 month for the shipping and once delivered, they asked me to pay 26€ per customs while on Jeenaa site and order information they never told me about it! 26€ is not an insignificant amount!

July 7, 2021
Rated 5 out of 5 stars

The bag is lovely

The bag is lovely. It arrived quickly, and was exactly what i hoped for. The shape is beautiful, and i have already had quite a few comments about it.

July 7, 2021
Rated 5 out of 5 stars

Gorgeous bag good service

The bag is beautifully made and fits everything I need inside. The strap was easy to put on and is perfect for the bag. Really happy with my purchase.

June 18, 2021
Rated 5 out of 5 stars

The quality is amazing

The quality is amazing! Very pleased with my bag, the unusual shape caught my eye and is a great unique style!

June 7, 2021
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Reply from Jeenaa

Thank you for your kind review, we really appreciate it. Glad you are pleased with with your Jeenaa bag. Hope to see you shop with us again!

Rated 4 out of 5 stars

Great Croc Bag

Great bag, fits perfectly under the arm and looks very well made. It does, however, look slighly lighter than I expected, but still very elegant and cute!

June 7, 2021
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Reply from Jeenaa

Thank you for your kind review, we appreciate it. Glad you are pleased with your with Jeenaa bag. Hope to see you shop with us again!

Rated 5 out of 5 stars

Amazing bag

Amazing bag, absolutely loved it! Fast delivery, shopping again soon, can’t wait!

June 6, 2021
Unprompted review
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Reply from Jeenaa

Thank you for your kind review, we really appreciate it. Glad you are pleased with your with Jeenaa bag. Look forward to seeing you shop with us again!

Rated 1 out of 5 stars
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Reply from Jeenaa

We are sorry to see this. Sorry for the confusion - your order was dispatched on 24.05 - thank you for pre-ordering your Jeenaa bag. There was slight delay with dispatch simply because you had requested a change regarding your order - we tried our best to present you with the best solution.

Delivery should take place very soon. We hope you are pleased. Wish you all the best.

Rated 5 out of 5 stars

Stunning bag

Stunning bag! Love the shape! I bought 2 one in the brown croc and one plain black. Love it!

May 24, 2021
Unprompted review
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Reply from Jeenaa

Thank you for your kind review, we appreciate it. So pleased to hear you are happy with your Jeenaa bags, hope to see you shop with us again!

Rated 1 out of 5 stars

Not a good investment

Nodoby wants to buy! I bought Jeenaa bag. Didn´t like it too much AND I didn´t take into consideration teh additional VAT outside UK. All in all it wasn´t worth the money I payed in the end. However, I took pics of the unused brand new Jeenaa handbag and placed it on local websites (same price as I payed myself) and nobody has contacted me. Reselling value none :(

May 19, 2021
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Reply from Jeenaa

We are sorry to see this review. We have not received any communication from you, other than this review, and we cannot track your order either. Please do kindly offer businesses the opportunity to fix the problem, we are always happy to help.

We wish you all the best. Have a good day.

Rated 5 out of 5 stars

Gorgeous bag and great customer support.

I got a Jiyo bag from Jeenaa as a gift and I am very satisfied with this product and brand. The delivery times were a bit on the longer side, nevertheless, I had great customer support during the whole shipping period. The bag itself is of great quality and especially the strap and materials were better than expected. Yes, the VAT is quite high but political consequences have nothing to do with the quality of the product or the company. I highly recommend their lineup and services.

May 17, 2021
Unprompted review
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Reply from Jeenaa

Thank you for your kind review, really appreciate it. Glad to hear you are happy with your Jeenaa bag gift and customer service - we're happy to help. Thank you for your recommendation. Hope to see you shop with us again.

Rated 4 out of 5 stars

The bag is amazing but

The bag is amazing, exactly like in the photos. I immediately fell in love with your ethics and concept behind it. What I would like to suggest to you is to be more clear about extra charges for delivery. I can see that you write about it in "terms and conditions" but it really needs to be added at the moment of checkout in order to be more transparent. I found myself paying 30 euros for delivery (and I would pay them again for this bag) however I would have preferred to know about it at the moment of checkout. I understand you can not know the specific cost but at least mention this fact next to the cost of the product.

May 12, 2021
Unprompted review
Rated 5 out of 5 stars

Elegant and ethic design

Really satisfied by the bag’s quality and the elegant ethic design.
Improvement point: access to the day to day shipping status and follow up would reinsures (++ for foreign countries).

May 8, 2021
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Reply from Jeenaa

Thank you for your kind review, really appreciate it. Glad to hear you are happy with your Jeenaa bag's quality and design. Hope to see you shop with us again!

Rated 5 out of 5 stars

Beautiful bags

Beautiful bags - super high quality. Very happy with them

May 7, 2021
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Reply from Jeenaa

Thank you for your kind review, appreciate it. Glad to hear you are happy with your Jeenaa bags, hope to see you shop with us again!

Rated 5 out of 5 stars

It's like a dream

I'm in love with this bag. Gonna sleep with her! 🤣

May 4, 2021
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Reply from Jeenaa

Thank you for your fab review, appreciate it. Pleased to hear you love your Jeenaa bag, hope to see you shop with us again!

Rated 5 out of 5 stars

Stunning bag

Stunning bag, really love it. Pure quality with fast delivery. Customer service was fab with replying to my emails. Thank you, will shop again and highly recommend!

May 4, 2021
Unprompted review
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Reply from Jeenaa

Thank you for your kind review, appreciate it. Glad to hear you are pleased with your bag and our customer service - we're happy to help you. Thank you for the recommendation.

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