Terrible customer service. Completely ignored multiple attempts at contacting them about a return & refund. In the end I found their address online and posted the item back and disputed the transactio... See more
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See what reviewers are saying
The design is very elegant, the bag is sturdy. Pictures of the inside of the bag would allow for a more informed purchase, but other than that, the purse is true to the photos. However, the material i... See more
We requested to make a return which they finally agreed to ( having contacted an employee on Linked in) they never sent a returns label - we contacted by email, Instagram snd Linked in and had no repl... See more
What a brilliant family run company! Ordered bag for daughter. It never arrived as expected due to Royal Mail strikes then going round Scotland. I emailed at the beginning and was advised that woul... See more
Company details
Written by the company
Elegant handbags loved by customers and celebrities across the world. For every bag sold, we fund a primary school in Punjab, India.
Contact info
United Kingdom
- info@jeenaa.co.uk
- www.jeenaa.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Tell about the customs price!!
I love the bag, amazing, but the service was awful! I had to wait 1 month for the shipping and once delivered, they asked me to pay 26€ per customs while on Jeenaa site and order information they never told me about it! 26€ is not an insignificant amount!
The bag is lovely
The bag is lovely. It arrived quickly, and was exactly what i hoped for. The shape is beautiful, and i have already had quite a few comments about it.
Beautiful bags
Gorgeous bag good service
The bag is beautifully made and fits everything I need inside. The strap was easy to put on and is perfect for the bag. Really happy with my purchase.
The quality is amazing
The quality is amazing! Very pleased with my bag, the unusual shape caught my eye and is a great unique style!

Reply from Jeenaa
Great Croc Bag
Great bag, fits perfectly under the arm and looks very well made. It does, however, look slighly lighter than I expected, but still very elegant and cute!

Reply from Jeenaa
Amazing bag
Amazing bag, absolutely loved it! Fast delivery, shopping again soon, can’t wait!

Reply from Jeenaa
Stunning bag
Stunning bag! Love the shape! I bought 2 one in the brown croc and one plain black. Love it!

Reply from Jeenaa
Not a good investment
Nodoby wants to buy! I bought Jeenaa bag. Didn´t like it too much AND I didn´t take into consideration teh additional VAT outside UK. All in all it wasn´t worth the money I payed in the end. However, I took pics of the unused brand new Jeenaa handbag and placed it on local websites (same price as I payed myself) and nobody has contacted me. Reselling value none :(

Reply from Jeenaa
Gorgeous bag and great customer support.
I got a Jiyo bag from Jeenaa as a gift and I am very satisfied with this product and brand. The delivery times were a bit on the longer side, nevertheless, I had great customer support during the whole shipping period. The bag itself is of great quality and especially the strap and materials were better than expected. Yes, the VAT is quite high but political consequences have nothing to do with the quality of the product or the company. I highly recommend their lineup and services.

Reply from Jeenaa
The bag is amazing but
The bag is amazing, exactly like in the photos. I immediately fell in love with your ethics and concept behind it. What I would like to suggest to you is to be more clear about extra charges for delivery. I can see that you write about it in "terms and conditions" but it really needs to be added at the moment of checkout in order to be more transparent. I found myself paying 30 euros for delivery (and I would pay them again for this bag) however I would have preferred to know about it at the moment of checkout. I understand you can not know the specific cost but at least mention this fact next to the cost of the product.
Elegant and ethic design
Really satisfied by the bag’s quality and the elegant ethic design.
Improvement point: access to the day to day shipping status and follow up would reinsures (++ for foreign countries).

Reply from Jeenaa
I'm from Russia and my English is very…
I'm from Russia and my English is very bad. This is excellent shop and beautiful handbag!

Reply from Jeenaa
Stunning bag
Stunning bag, really love it. Pure quality with fast delivery. Customer service was fab with replying to my emails. Thank you, will shop again and highly recommend!

Reply from Jeenaa
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