Jewellery Doctor Reviews 

970
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship and the high quality of various jewellery repairs such as resizing and stone replacements. Many people note that cherished items like rings and bracelets are successfully restored to a brilliant and pristine condition. Consumers also highlight the very reasonable prices and the completely transparent quotes provided before undertaking any work. Clients truly appreciate the remarkably quick turnaround times and the helpful step-by-step updates received throughout the entire process. Reviewers would definitely not hesitate to recommend this reliable and professional service to others for future jewellery fixes.

What people talk about most

Service

People report positive experiences with service, highlighting the professional and efficient care provided... See more

Product

Reviewers highlight positive aspects of product quality, noting that repaired rings, bracelets, and necklaces... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are restored to a... See more

Price

Reviewers mention positive feedback about price, consistently highlighting reasonable costs compared to local... See more

User experience

Users describe positive interactions with user experience, highlighting that the entire process is smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Jewellery Doctor many times to re-string my Links of London bracelet. Quality craftsmanship I know my item is in safe hands. To me it’s unique from beginning to end. Make contact receive env... See more

Rated 5 out of 5 stars

I had sent my engagement ring to be resized it also needed claws replaced and cleaned. Barry couldn’t have done enough for me , fantastic communication and ensured I received it back before my H... See more

Rated 5 out of 5 stars

I was dubious about sending my Links of London sweetie bracelet for re stringing to the Jewellery Doctors. Rest assured everything was great. The whole process took about a month and my bra... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ This is the second time I’ve used Jewellery Doctor to polish and rhodium-plate our wedding rings, and once again they’ve done an exceptional job. The previous finish lasted a full five yea... See more


Company details

  1. Repair Service

Information provided by various external sources

We repair ALL types of jewellery. Whatever your requirements, our expert team are here to help. Everything you need for your damaged or broken jewellery is carried out in our jewellery workshop by professional repairers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

970 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(970)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant place for jewellery repairs…

Brilliant place for jewellery repairs or in this case making a whole new earring to replace one I’d lost. I also had another single earring which couldn’t be copied but was made into a pendant- have used this company often as they are extremely professional & offer an excellent service at a reasonable price. Will continue to use The Jewellery Doctor for all repairs

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

This is my second time using Jewellery…

This is my second time using Jewellery Doctor. I previously sent in two rings a few years ago and they were absolutely fabulous! This time I sent in six rings and again the customer service is 10/10. The communication is great and emails are replied to quickly. All of my rings came back perfectly! I would definitely recommend Jewellery Doctor! Thank you so much.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had been a bit unsure about sending my jewellery away in the post but the process was easy and the updates were reassuring. The communication and service were excellent throughout - including responding to my request to delay the return delivery as I was away on holiday. I'm very happy to have my Links of London Sweetie bracelet repaired as it had been a gift from my friends for my 30th birthday. I definitely recommend using Jewellery Doctor and will be using them again in the future when necessary.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve used Jewellery Doctor many times…

I’ve used Jewellery Doctor many times to re-string my Links of London bracelet. Quality craftsmanship I know my item is in safe hands. To me it’s unique from beginning to end. Make contact receive envelope it’s returned all sparkling. Even keeping you informed when they are posting your item.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

This is the third time I have used this service for various repairs and I wouldn’t hesitate to keep coming back.

The Jewellery Doctor provided an excellent repair service by carefully restringing my Links of London Sweetie ring. The craftsmanship was precise, restoring the ring’s original charm and ensuring it feels secure and comfortable to wear again. Communication throughout the process was clear and reassuring, with updates that made me feel confident my piece was in good hands. I appreciated the attention to detail, the quick turnaround, and the professionalism shown at every step. It’s clear they take pride in their work, and I’m delighted to have my cherished ring looking as good as new.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Ring mend review

This was the first time I used the service, and was nervous about sending my engagement ring away. Thankfully Jewellery Doctor were great with sending a pre-paid tamperproof packaging which was really reassuring. Now my ring is back and I cant fault JD at all. It was even cleaned and polished so its back to its finer glory! Thank you :)

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

5 star service - amazing!

My first experience of the Jewellery Doctor has been incredible. I sent off four items for repair, and despite the local post office not scanning my package out and causing some alarm, Barry was so helpful!
I got my jewellery back sooner than expected, all repaired beautifully.
I will be recommending you to anyone who needs repairs, as the entire service has been absolutely brilliant. Thank you so much 🤩🤩!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Quality and Effortless Service Every Time

⭐️⭐️⭐️⭐️⭐️
This is the second time I’ve used Jewellery Doctor to polish and rhodium-plate our wedding rings, and once again they’ve done an exceptional job. The previous finish lasted a full five years before needing attention again, which speaks volumes about their quality. The two-week turnaround was smooth and effortless from start to finish. Thank you for another brilliant service.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Came across the Jewellery Doctor online…

Came across the Jewellery Doctor online when looking to get my Daughters Links of London sweetie bracelet restrung, it was an easy straight forward process to get he repair done via The Jewellery Doctor, now back with me the bracelet is as good as new!!

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

This was the first time I had used this…

This was the first time I had used this company and I was not disappointed. My partners signet ring was repaired and cleaned and I had the opal in my dress ring replaced and the claws repaired for a reasonable price. I would recommend as it is a very easy service to use and the jewellery was repaired and returned quickly. I would use them again

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Pearls restrung

I brought a set of pearls to Jewellery Doctor to be restrung. They were a beautiful gift from my partner, but I was concerned about the durability of the original stringing. The team at Jewellery Doctor was fantastic. They clearly explained the process, provided updates at every stage, and offered a very competitive quote. The service was exceptional from start to finish. Highly recommended!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

The service was seamless

The service was seamless, with good communication with Barry at the Jewellery doctor. The repair seems to be faultless...and at half the price of the Jeweller we bought the watch from
Recommended

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Ring resize and stone replacement

I asked for a resize and stone replacement for my ring and they were great. They sent me the envelope in quick time, kept me updated throughout the process and I got my ring back and im thrilled. It looks beautiful and fits wonderfully. I'm really grateful and would recommend their service to anyone.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Replacement of a bracelet link

Sent a bracelet for a quote as a link had broken. They sent a postage paid envelope, they kept me informed of every stage, when the bracelet arrived for repair, when I excepted the quote repair and when they sent it back. When I received the bracelet back I had a question about the repair and they replied straight away! Fantastic customer service! Would definitely recommend 👌

September 25, 2025
Unprompted review

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